Thank you Victor for you kind and thoughtful service for this visit. I appreciate your communications and working with me on this service experience and meeting my needs.
My experience at DTLAM was great. As it generally always is. No waiting, courteous, friendly, professional and expedient. The problem with was as fixed asap after waiting for the correct parts. I am always very happy and satisfied with the Service and the Service Advisor. This is why I have my cars serviced there since 1989.
Got close to my asking price. Fleet manager was very open to negotiating. 2 phone calls and the deal was done. Drove the car, filled in the forms for purchase. Drove out with my previously owned Van in about 2.5 hours. Helps that I was pre-approved for the purchase. Great experience.
Brian made the whole process simple and friendly. No pressure like the Encino dealership gave me. I spent 5 days trying to get the price from the Encino salesperson. I finally got aggravated and left. Brian gave me a price within minutes, before I even arrived at the dealership. I told him I'd take it and drove down and signed all the paperwork and picked up my new car. I never buy from anyone that pressures me. I will definitely buy from Brian again and send all my friends and business associates. Everyone I met at the dealership was friendly and helpful without any pressure whatsoever.
Thank you to Ayman for his excellent customer service. He is patient, knowledgeable and fair. This is the second MB through him and this dealership. Everyone is friendly and never keep you waiting. All around good experience. Thank you!
Professional staff, from security to management. Edward the sales person made me feel that I had a good deal, and it really was. So far, as a first time buyer, I am happy with my purchase and the customer service and for sure I will be looking forward doing more business with them. It was a great experience.