My experience was excellent as usual. My service advisor, Jerry, is the best! He was very professional, polite, and thorough. I always ask for him because of the positive experiences I have had bringing my car to Mercedes-Benz of Los Angeles.
During this time with COVID, I appreciated the service protocol. Frank assisted me with my service needs, answered all questions and had me on my way. He followed up like he promised. I was very pleased with my service.
When I noticed I had a nail in two of my tires, I immediately brought my SUV in to Mercedes of DTLA for service. Frank Phillips helped me from the time I pulled in to leaving the dealership. His professionalism, promptness, knowledge of the car and overall patience with my hundreds of questions was EXCEPTIONAL!!! He will def be my go-to guy whenever I need any future services! Thanks, Frank! Also, shout out to Tony Mezeraani and Bryan Romero! These 3 are the Dream Team!
Great service center very neat & upscale, My service provider Alonna was very attentive as well as professional. I just hate there is no popcorn or coffee readily available.
Excellent service !!! My experience in MB downtown LA was very good, Juan Antonio made everything easier and without complications, nice guy very focused on customer satisfaction, congratulations
Professional, understanding and accurate.
Tim and Ola made the purchase of my new Sprinter van easy and fun. Would definitely recommend this team to anyone looking for great customer service and convenient service in DTLA!