Frank Philipps is a great guy, helped me before, I am glad he way helping again! I will coming back,, great dealer experience.. will recommend.
Amazing service from the moment that I entered to the moment that I exited. The manager Ian, in the parts department, went way above and beyond to find a rare part that I needed for my Sprinter and he got it to me faster than anyone in Southern California could. Thank you so much Downtown LA Motors!
Just wanted wanted to give my thanks to Omar at downtwon la motors for taking care of ke again. Will always return as long as Omar is with MBZ.
If you are looking for a new car please go and see Edward !!!! He is amazing!!!! You will not regret it . From start to finish !!!The security is friendly and knowledgeable of all the sales team and where they are located .the receptionist was inviting and sweet also. Then there is Edward !!!!He made the whole experience so easy . He is truly a hard worker!!! He worked with Jaz to get me a great deal . Jaz was awesome as well . The customer service at this dealership makes the drive from Beverly Hills to Downtown L.A worth it !!!!
Everyone I interacted with was very nice. It was a pleasant experience.
I just bought a 2019 GLC 300 from DTLA Motors. Rafael Gonzalez provided the best and the most pleasant experience in buying a new car My first contact with DTLA Motors was two years ago when I was looking to buy a C300. I went through Edmond.com where they sent requests for proposal for the car I built to several dealers in LA, OC & SBernadino. I specifically requested email proposal only NO phone calls. Well, my phone was ringing off the hook- all of them called to try to get me to go to see them, except DTLA Motor. Instead, I received an email from Rafael Gonzalez, in it was a proposal with detailed line items showing the description of the standards and options that were included in the car with the exact cost of each item including tax and fees as well as the id number of the vehicle. I knew which car I was going to get, with what options and for how much before I left my house; and when I got there the car was prepped and ready for me. I have owned 8 different models MB and have had dealings with 4 other MB dealers before I came to DTLA Motors; and not one of them even came close to the experience I have with DTLA Motors. This time I made one phone call to Rafael telling him I wanted to trade the C300 in for a new GLC; a little while later, he sent me an email with a detail of the new car that he matched the options with what I chose in the other car, gave me a trade-in price and the bottom line of what I will pay. I got my new car the next day. Additionally, everyone in Finance Department starting with the Director, Marouan Mossadaq, is really great; everything was straight forward - no upselling!!!
I love coming here getting my car serviced. Erik Dorsey always goes above and beyond to make sure my GLK is tip top shape. The staff here is always friendly and willing to assist. Thanks again DTLA Mercedes!!!!!