Customer Testimonials
Great!
⭐️⭐️⭐️⭐️⭐️ Exceptional Service
I want to give a special thank-you to the entire team at Mercedes-Benz of Downtown Los Angeles for the outstanding service and professionalism they provided for my personal car.
A very special thanks to Hamed Ramni, Fleet Sales Manager; Tino Eyvazian, Customer Service Manager; and Barry Murphy, Service Advisor. They were all extremely professional, responsive, and helpful throughout the entire process.
What impressed me most was how quickly and efficiently everything was handled without compromising the quality of service. Their communication, attention to detail, and willingness to help truly made a difference.
I highly recommend this team to ... Read More Google - Aug 13, 2026
Mr. Kim at Mercedes-Benz provided me with outstanding service. He was professional, knowledgeable, responsive, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure everything was handled properly. I truly appreciate his excellent customer service and highly recommend asking for Mr. Kim. Thank you for the great experience!
Jose Hernandez was great and very accommodate and great service
Frank Phillips excellent Advisor
Big thanks to Emerson at MBLA, his service is always A1 at this dealership!
Awesome staff, professional technicians and an exceptional service experience
(Translated by Google) The absolute best dealership experience I’ve ever had!
Out of all the dealerships I’ve visited in the LA area, this place provided the warmest and most welcoming environment by far.
A huge shoutout to Stephanie, who helped us throughout the entire process! Even before our visit, she patiently and thoroughly answered my countless questions. As an international student, navigating the car leasing process felt pretty overwhelming at first, but thanks to Stephanie’s deep experience and expertise, everything went smoothly.
The manager was also super outgoing and friendly, helping us secure a fantastic deal. And ... Read More Google - Jul 31, 2026
Everything is slow here, the time it takes to talk to an advisor, to the time it takes the porters to bring your car around. Was told there was seepage from my diff and that they advise I keep an eye out on it. Keep in mind this vehicle is new with only 5k miles. I’d expect MBZ to be proactive since a seepage at 5k miles will definitely get worse and not better.
I came in with a problem and Jerry helped make the process seamless. Thanks Jerry!
Frank Phillips provided excellent customer service from start to finish. He was polite, professional, and kept me informed throughout the entire process, so I never had to wonder what was happening with my car. He took care of everything, and my car was returned to me in just one day with no hassles. I truly appreciated his communication and efficiency. Thank you, Frank, for making the experience so easy!
I always receive get service from MB of Los Angeles. Everyone in the service department is helpful and respectful. My service advisor Emerson and loaner car service rep Keaton are always on top of everything. I appreciate them very much.
Great Experience Good Service
I work exclusively with Frank Phillips. He is always helpful, honest and knowledgeable. He even accommodates me when I drop by for an emergency without an appointment. My appointments are always seamless and not frustrating or stressful. Frank is the reason I only go to the DTLA location and why I want to remain in a Mercedes.
(Translated by Google) I am always grateful that the service center is clean and the service staff are always kind and do their best to complete the vehicle service. (Original) 서비스 센터가 깨끗하고 서비스 담당하는 분이 항상 친절하게 최선을 다해서 차량 서비스를 마무리해주셔서 항상 감사드립니다.
Fast service, no haggle pricing. Would recommend.
had a great experience getting Service A at Mercedes-Benz of Downtown Los Angeles. Jerry was my service advisor, and he was professional, friendly, and kept me updated throughout the entire process. He explained everything clearly and made the experience smooth and stress-free. Excellent customer service—I highly recommend Jerry and the service team!
Easy and fast experience. Perfect results.
Excellent service and amazing buying experience last year when I purchased a 2025 E53. Thank you for making the first service a great experience and being thorough with my asks and scheduled maintenance for Service A
I love coming here because Juan always goes above and beyond to provide the best service. He's honest, knowledgeable, and always takes the time to explain everything in a way that's easy to understand, so I never feel confused or pressured. Everything is done in a timely manner, and I always leave knowing my car was well taken care of.
It's hard to find someone you can truly trust with your vehicle, and Juan has definitely earned that trust. His professionalism, attention to detail, and genuine care for his customers are what keep me coming back. Thank ... Read More Google - Jul 19, 2026
My service Advisor, Ivan was very professional, courteous and knowledgeable. His 15+ years of being at MBDTLA is evident by his people skill and no pressure approach. Lays out the options, his recommendations and what the priorities should be. My family and I take all of our MBZ to DTLA and have been doing so for over 20 years, even though we are close to West Covina and Arcadia Rusnak. Thank you, Ivan! You are a true asset to MBDTLA
Love MB Los Angeles Dealership for their car services for my MB GLB 250. They take great care of my car and not pushy about any extra service that I don’t really need. Thank you
I just got off the phone with Brian, and he went above and beyond to help me out. He made the entire process easy and made me feel completely comfortable from start to finish. Tony was also incredibly helpful and professional. Both of them provided outstanding customer service, and I truly appreciate everything they did. Highly recommend working with Brian and Tony!
I’ve been going to this dealership for over 10 years and I love the service and that’s why I keep going back.
Martin was super helpful with setting up the mercedes me app
"I had a very positive experience leasing my new 2026 GLE 450 from Mercedes-Benz of Downtown Los Angeles! Huge shoutout to Bryan Romero and his Manager, who went above and beyond to make the entire process smooth, stress-free, fast and truly premium. Based on my past 18 years of experience buying and leasing vehicles, Bryan made leasing this car incredibly simple. Interestingly, it was as if he already knew my personal style and taste; he showed only one vehicle that I immediately liked! It take much more than a simple sales technique to analyze your clients expectations and offer him/her what ... Read More Google - Jul 11, 2026
Always a great service and good customer care and thank you
The Mercedes-Benz team at the Downtown Los Angeles dealership is always amazing! They are knowledgeable, patient, and genuinely kind. I always enjoy doing business with them and completely trust everyone who has helped me. Thank you for consistently providing such excellent service!
Excellent, efficient, courteous, professional service.
We are very satisfied because Kevin Kim helped us get a brand new 2026 GLE 350 at a good interest rate. This is our third time purchasing a car from Mercedes-Benz of Los Angeles.
I'm so curious how much money they lose when they never pick up the line for parts department you literally have to call other Mercedes around the area to get parts departments if their management team sees this they should really look into looking into why their team never picks up the phone and the parts department so much lost money you called BMW they immediately pick up
Frank Philips is amazing work with! Switches from another dealer because he makes the process so seamless!!
The best customer service I've experienced. Getting my first luxury car from this location was the best decision. My sales associate helped guide me into getting my dream car
Kevin Kim at MB DTLA is one of the managers I have worked with
My guy Barry is amazing. He does what he can to make your service experience phenomenal.
Great service
Adrian was amazing service advisor, he set clear expectations for my car, I was advised of possible repairs without having to ask, I will always request him going forward
This is favorite dealership is the best. Tino is the best service representative he truly goes out of his way for me. Also service supervisor Tim is amazing and I’ve been coming here for 18 years. Thank you for your excellent customer service.
Thank you to Craig and Ivan for taking great care of me this morning and making sure everything got done in my car. I really appreciate it.
(Translated by Google) Everything was great, excellent service (Original) Todo muy bien exelente servicio
Habib, our sales guy has been the best for us the past 30 years!
Wonderful experience! Special thanks to Eduardo for his excellent customer service. Highly recommend.
My service advisor, Barry Murphy, is very helpful!
Great service.
New to Mercedes but David Cohen at downtown La Mercedes has made this the most pleasant experience I’ve ever had with a vehicle. Awesome guy!!
Excellent customer service by Frank. Treated like Royalty with texting and Virtaul Reality text informing you via picture of what the mechanics are doing to your car. Frank 5 star- knowledgeable and efficient and reliable which means a man at his word. He says what he does and keeps his word. And these days you know that is unique itself. You count on him to give you top notch service in Downtown Los Angeles Mercedes Benz.
Came in for service out in timely fashion the crew were very friendly The manger very knowledgeable asked if there was anything I needed show me a comfortable place to wait
I recently had my car serviced for both an oil change and an insurance claim, and I had a great experience. My service advisor, Jerry Dilanchiyan, was professional, communicative, and kept me informed throughout the entire process. He came highly recommended by Tino Eyvazian, and now I can absolutely see why. I truly appreciate the excellent service and would highly recommend him to others.
Edy was great in helping me out!
I recently purchased a Mercedes-Benz G550 through this awesome dealership. I found the vehicle on MBUSA.com and submitted an inquiry. Fortunately, the vehicle was available, and we were able to arrange the deal over the phone and through text messages in just a couple of hours.
I then scheduled the vehicle pickup, and my wife picked it up a few days later. I worked with a salesperson named Raffi, who was fantastic. He was generous enough to gift us four Mercedes-Benz branded T-shirts and an AMG travel duffle bag.
During the closing process, the finance manager offered several useful ... Read More Google - Jun 16, 2026
Service advisor Evelyn is the BEST.
I always get incredible service at this dealership
Manager Juan Kim. He was kind and provided excellent guidance.
Sales man is the best
My experience with Mercedes-Benz of LA is always great. Evelyn Luna in particular consistently provides amazing, professional, and impeccable customer service.
Evelyn Luna is my go-to service advisor at Mercedes-Benz of Los Angeles. She is always friendly, attentive, and professional. She keeps me informed every step of the way and makes the entire service experience smooth and stress-free. Her excellent customer service and genuine care for her clients are the reason I continue to work with her. Highly recommend!
