Customer Testimonials
Great experience with Bryan Romero and his team I called the dealership about a car and had a very transparent conversation about the condition and price of the car. We agreed on a price before hand, and the two days later, someone else made a higher offer. It was actually a friend of mine who didn't know I was purchasing the car. Vince honored our deal and overall I've been super pleased with the whole process. I highly Bryan Romero. Our family and friends trust this young man integrity and professionalism.
Always a great experience at Mercedes DTLA. Barry is the man!! He's easy to work with and takes great care of my Benz.
Four tires were replaced as requested and done within 24 hours.
Rafael at Mercedes Benz of Downtown LA set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Rafael was responsive and highly knowledgeable about the vehicle itself and walked me through the entire process. It could not have been more seamless and made the process very pleasant. Rafael and the staff at Mercedes Benz of Downtown LA's attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect!
Thank you for the fantastic shopping experience, Diego. We are loving our EQE!
The care shown was top notch. The updates and the explanations of the service provided were truly appreciated.
Came in today w my buddy to check out a car, was helped by Manuel Cardona, top notch guy, showed my friend a couple of cars and was zero pressure and worked with him on numbers and got a deal done . As for the process it was quick , friendly atmosphere and very nice facility. Highly recommend this dealership and especially Manuel Cardona as a sales professional
Evelyn was a great service advisor and helped resolve my issues quickly.
This visit was smooth. Frank handled everything I recommended you to ask for him. I Will be back Again.
My experience was excellent. The person who assisted me was very nice and had good customer service.
Super nice and feel comfortable
Mercedes makes great cars, but people make the difference between a good ownership experience and a great one. The trustworthy professionals at MBLA provide excellent customer service, elevating the ownership experience to a higher level. Wil Silva has the best team in the business for sales, financing and service.
The customer service here is amazing. Shout out to Tyler he is the best. My brother and I love our new EQE
I loved our sales rep Frank at DTLA, he was so pleasant and kind to work with! Definitely will go to him for all future purchases!
Nick was great and so is the car. Thanks!
Jerry was very helpful and communicated very well 😊
Always a great experience when I have my car serviced. I recommend Yolanda! She’s such a pleasure to work with, friendly, communicates well and is genuinely interested in you.
Yolanda was amazing. Kind, informative, professional and flexible to work with. I so appreciate her & the rest of the service team.
You took great car of mom. I appreciate it!
Although I had to leave my car overnight with some unexpected issues, the communication with my rep was great and the service and complementary cleaning was greatly appreciated!
Marlon was a great service adjuster. He always makes things much easier and is very understanding. Thanks marlon!
Very welcoming place with nice people. My personal car salesman was really great and helped me get the best deal I could!
The service representative Marlon provided excellent customer service. He maintained effective communication throughout the service. I look forward to working with Marlon on the next visit. Best, Sean
I arrived on time for my 8:00 am appointment and was greeted by a delightful woman who immediately notified Frank. He was quick on the scene and so was the tire specialist, who began assessing my needs almost as soon as I got out of the car. Frank expedited the service (two rear tires) and before 1:00 pm it was done and the car clean. It was a seamless and pleasant experience all the way around, from arrival to check out--no wasted time. I even rode back to the dealership in a Tesla, Uber ride ordered by Frank. I am thankful for ...
best customer service!!
Evelyn was so helpful made everything go smooth . Thanks Mercedes for downtown la
Excellent service.
Excellent dealership. Service is a little slow, but they got my job done.
I came to DTLA Mercedes Benz on a Friday for “B” service for my 2015 S550 Coupe. I’ve had my 2000 S430, 2007 S550, and 2014 S550 serviced here as well. Always great service; master technicians; and no pressure to purchase things you don’t need. What I really appreciate is that they always do an inspection of your car to keep you up on things you might not be aware of. I typically don’t buy my tires from the dealer. However, the inspection revealed that I had extensive wear on the inside of my tires, and this presented a safety concern. ...
I worked with Diego R, the internet sales representative here at MB of LA. I will say Diego was awesome to work with and very much enjoyed the experience with him. He was readily available, knowledgeable and extremely helpful in making my decision. I was shopping remotely for a Mercedes AMG G 63 and Diego went above and beyond to give me information on the vehicle, videos and pictures of the vehicle and provided up front pricing. I felt that he was respectful of my time and receptive to my goals in purchasing this vehicle. I would 100% recommend Diego for anyone ...
Great attention to detail and great representation of the MB brand. Frank is excellent
Jerry D. and the staff are excellent, Attentive, polite, and they explain everything. I truly enjoy taking my car here for service and will keep doing so because of the way you all treat your customers. Excellent service. Thank you.
Frank was thee best salesman and really helped us through the entire process. JJ was very helpful during the finance process.
(Translated by Google) Excellent service (Original) Excelente servicio
I had a great experience with Ata Eskandani at Mercedes LA. He was a very good and provided timely updates for us always b/c it was a custom order. Ask for him! We are enjoying our GLS 450 very much so far 🙂
Marlon is always great.
Jerry in service, and Gary in sales always come through to ensure the best service, and quality every time. They are my go-to for all purchases and services! Thanks Fellas!
Big thanks to Oscar!!! Super nice guy
I want to give a shout out and special thanks to Cindy for a her good hospitality and best service. No hassle just straight to business with good manners and charisma. Took care of me and my wife right away. Kept me informed with every detail as she could. Really liked her attitude, it was spot on to help out her customer and willing to get you the best deal as well to take care of you. Truth be told I gotten the best experience with this dealer than any other dealer I was shopping for a car. Will come ...
Excellent service! My service advisor, Marlon was very knowledgeable and accommodating.He picked up the phone twice when I called, no leaving voicemails. I will come back again.
Jerry is an amazing advisor. He is truthful, nice, and accommodating
Very satisfied with the speed and quality of the service. Tyler offered us excellent quality service and his friendliness and knowledge made the buying process for our new vehicle very pleasant and fast.
(Translated by Google) I would like to know where to go to collect the refund (Original) Me gustaría saber adónde presentarme para cobrar el renbolso
After a lifetime of hardwork and financial discipline, we were finally ready for our first Mercedes Benz. Rafa Gonzales made it so easy and fast to get our "baby" home. We were treated to The best customer service anywhere. Abir in the Finance department is a true professional and an awesome human being. My family and myself were treated like royalty. We feel Like we have new friends at Mercedes-Benz of Downtown. Thank you! Thank you! Thank You!
Excellent experience made even better by Frank Phillips' commitment to providing the best possible service.
Service advisot Marlon is so freaking awesome
Everyone was nice, professional and efficient!!
Excellent service by Marlon and Ernie!
👍
Frank is the best service tech I have ever dealt with. Ask for Frank when you get there.
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My sales Rep was The Great Marcosss! Omg he was amazing very professional and detailed. He took his time with me showed me around answered my questions and met each one of my needs and concerns. Be sure to stop by and let Marcos help I’m most definitely satisfied.
This review is for Eric Dorsey: Service advisor. Eric makes the service experience easy and stress-free. He always makes sure that you know what you are paying for 🙂
Just talked to a sales rep named Omar on the phone, and he was extremely helpful. MBLA didn’t have the car I’m looking for, so Omar stayed on the phone with me and helped me find where I could find the car I’m looking for.
The best service - EVER! My new car was delivered with care and joy. Every detail was shared in our "car tour" and I felt so special by all of the attention. Thanks so much to Nick Choi and Mercedes-Benz of Los Angeles!!
My experience at DTLA Mercedes was Great . I've been a Client for more than 25 years. Never had an issue with Service. Thank you so much to Erick, Jerry, and Tino. Also to Bernie in the Loaner Car Department. Thank you all.
The vehicle was delivered as promised, very good customer service and quality delivery.
Didn’t get a call back from the sales person but once I got the ball going everything went well!
