Customer Testimonials
I was left extremely impressed by the Mercedes’ team from sales all the way to financing! Purchasing my new benz was a breeze!!
Marlon always provides exceptional customer service and is quick to take care of me and provide a seamless experience.
Busy place, but very professional and friendly. Glad the coffee machine and water are back.
Great prices and great service. Everything was straight forward, no hidden fees and no BS. Special thanks to the sales rep Diego that made the transaction super smooth and deliver the car to my location. Highly recommend!
Evelyn provided great service
Took to long to fix my recall sunroof not happy with that
Manuel was amazing. Incredibly smooth process and fully transparent. High recommendation for the team
I was very impressed and pleased with the service. and my Service Advisor Frank Phillips exceeded all of my customer service expectations!
My name is Salvatore and I became a new customer to Mercedes. I originally have always dreamed of having a convertible - specifically Mercedes due to the class and performance. That dream was made true with the help of my brother, my family, the team at the LA dealership: Marcos, Craig, Bryan, Eddie, and Edy. They all made it come true by reminding me why I wanted to partner with them versus any other dealership. I was at first in fear of price, and was going to go with a Ford Mustang and completely customize it. However, it would have ...
Excellent service and professionalism
Jerry D. Is amazing! He was communicative, pleasant and contributed to an overall wonderful experience. I purchased my car from another MBZ dealership in OC and I didn’t think another dealership could match the level of service I received in OC. I’ll be bringing my car to MBZLA for service going forward.
Professional and courteous.
Experienced such a fantastical service with Kevin Kim.
Erik is & has been my service guy for many years. He handles my car’s business as if it’s his car’s business. Glad he’s back & in better health.
Service is always great. Evelyn is great. Only issue was the back up to get in the service area and cars cutting the line.
It’s always an excellent satisfaction with my service advisor Marlon. He always go above and beyond. Thank you Marlon for your excellent customer service.
My salesman, Eduardo Bacilio, made the whole experience great. It was a pleasure to work with him. He was professional and easy to talk to the whole way through. I am going to send others to him. Thanks Eduardo.
Very nice salesman with professionalism with a wonderful communication and service!!!
best service
Mr Varouj, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great price and excellent rate. Thank you 🙏🏼
Nick Liu was instrumental in making my experience at the dealership great. Tony the General Manager bent over backwards to make sure I was treated fairly and given the best deal possible
Joseph O’Brien did an outstanding job taking care of our company needs with our newest Mercedes Benz Sprinter vehicle. He made the process very simple and gave the best customer experience we’ve ever had. Thank you Joe! You are the best! B & Morgana
Calvin was excellent! Very very attentive
Took my car for a recall and their service adviser Marlon Henriquez did better than I expected. Mercedes West Covina my experience with their service department was terriable. Downtown LA Motor will have my business in the future.
Best Mercedes’ in Los Angeles
We were extremely happy with the service and experience at Mercedes Benz downtown Los Angeles but most importantly the sales person! Person who helped us through the whole car searching journey was Art ! He is awesome and would recommend his service 100% he was very helpful and calm which was very comforting for my husband and I. Since we can be very a bit delicate sometimes when is comes to cars.
Jessica is so proactive providing update on my car's service progress.
Great customer service, very satisfied by my purchase experience. I'd highly recommend MBZ of downtown LA!!!
Ivan by far is the best service advisor I’ve ever had. Has to be one of the company’s greatest asset. As far as The cono y extremely disappointed. My car needed some work to be looked at but they didn’t have any loaners available. I’ve been with Mercedes for years and that has never been an issue ‘til now. I don’t understand why we are lying the same price and receiving less service. Makes me feel like a Honda customer trying to leave me without a vehicle for days. Now I have to keep driving ...
Reasonable prices and good service advisors.
Evelyn Luna always gives us excellent service. It is a pleasure to do business with your dealership. The service dept is top notch. I feel that I made the right choice in picking MB of Los Angeles to purchase my car.
Great service just took a few hours for service but they Uber’d me to a restaurant I wanted to go to so I didn’t have to wait there. Awesome 5 star customer service.
Service was handled professionally and Evelyn Luna was exceptional. Happy and satisfied.
Impressed overall by this location! Christopher helped us locate the correct configuration GLC 300. When we got to the dealer to pickup the vehicle he was able to get us in and out in under 60 minutes! Car was already washed and finance papers were prepared in advance making this transaction a breeze.
I had the most easy going best experience! Omar was a great help from start to finish. He really was the best at helping me with any questions, concerns I had and made the process so smooth. Couldn’t be happier with my choice I love my new car! Thank you so much for your awesome customer service.
Marlon H of the Downtown Los Angeles Mercedes provides me with professionalism and excellent customer service each and every time. I've gone to him for everything from Major repairs to just simply getting a tune up and he's sure to call me with updates and completion of my service. I highly recommend him and this location
Service was great but they are so busy took about 4hrs for my service..
Excellent service always and staff team is amazing 🤩 always satisfied when I leave
I have a 2004 Mercedes Benz SL 500. I brought my vehicle to the dealership to have a new key made. I met with Marlon, a service advisor and was told the complete job would cost the amount of the job but did not tell me I had to prepay for the service before the key was able to be ordered. When I called back the following day to clarify if the part had been ordered, I never was passed to marlon, when I kept calling for an update. I decided to go to the dealership and I met with the service ...
Very friendly, even though I went in with my BMW to pick up my girlfriend, they were friendly enough to let me park inside haha
Mercedes-Benz of Los Angeles and Tino was super! That was my first recall service and Tino helped me through it smoothly. Thank you a lot.
