Customer Testimonials
Jerry was the best! He made me feel at ease and made everything so easy and less stressful! He even got me a ride home. He is the best representative! Everything was amazing to be honest!
Amazing experience and hospitality.
David Cohen has been taking care of me and my Mercedes for years now and does a great job !
Love the great customer service. The staff was friendly and knowledgeable. I especially enjoyed receiving the video of my car diagnosis and suggestions.
Marty made the process super easy! A++
Marty !! Super nice guy
Marty and the team were all great and helpful. Staff is excellent!
Excellent customer service.
Best customer service I have ever come across. Service Advisor Juan Kim is the best in the entire universe! 🌌🌠🪐🌒🌎
The only place has a coupon and they give you a great service
Maintenance Plan A. Good price and would be better if the rear windshield wiper was not mandatory even though there's nothing wrong with it.
Frank Phillips, the Lead Service Advisor, is the reason for the 5 stars. In addition to being a gentleman, he is efficient and has great customer service skills. He said he'd have my car ready at 9:45 and he did.
Marty was very friendly, efficient and knowledgeable. Five star service.
Personal attention from Juan Kim, my service advisor.
Great and quick service
I have had a great experience with Adam. He offered to even come in on his day off to assist me with my purchase. He’s a superstar!
I received service because there was a noise from the rear of a newly refurbished car. Fortunately, the repair was completed satisfactorily.
Excellent Customer Service is necessary for each visit to the service department.
Ivan Velasco, my service advisor was excellent
My Service Advisor Jerry was exceptional. He kept me in the loop.the entire process. He made it a point to call when the expected pick up time would be extended a few hours in advance.
Very helpful and and took care of our issue fast .
Stephanie Santos was an absolute angel to work with. I was buying a used car and live in Santa Barbara. I was taking advantage of one of the state's electric car programs which other dealerships had implied would be multi-week processes and difficult to do. She responded immediately to my inquiry, took accurate videos of the car, handled all of the state paperwork, and let me reserve the car with my credit card (so I could travel from Santa Barbara).
While I took the train down, she texted back and forth with me to make sure everything was ready ... Read More Google - Aug 19, 2026
Great service and the guy that helped me was keeping me up to date while I waited. Although I was offered an uber back home I decided to wait since I had an appointment I didn’t have to wait that long and I went on a Friday afternoon. Highly recommend to come get your car serviced here.
An amazing team👏👏👏
Great!
⭐️⭐️⭐️⭐️⭐️ Exceptional Service
I want to give a special thank-you to the entire team at Mercedes-Benz of Downtown Los Angeles for the outstanding service and professionalism they provided for my personal car.
A very special thanks to Hamed Ramni, Fleet Sales Manager; Tino Eyvazian, Customer Service Manager; and Barry Murphy, Service Advisor. They were all extremely professional, responsive, and helpful throughout the entire process.
What impressed me most was how quickly and efficiently everything was handled without compromising the quality of service. Their communication, attention to detail, and willingness to help truly made a difference.
I highly recommend this team to ... Read More Google - Aug 13, 2026
Mr. Kim at Mercedes-Benz provided me with outstanding service. He was professional, knowledgeable, responsive, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure everything was handled properly. I truly appreciate his excellent customer service and highly recommend asking for Mr. Kim. Thank you for the great experience!
Jose Hernandez was great and very accommodate and great service
Frank Phillips excellent Advisor
Big thanks to Emerson at MBLA, his service is always A1 at this dealership!
Awesome staff, professional technicians and an exceptional service experience
(Translated by Google) The absolute best dealership experience I’ve ever had!
Out of all the dealerships I’ve visited in the LA area, this place provided the warmest and most welcoming environment by far.
A huge shoutout to Stephanie, who helped us throughout the entire process! Even before our visit, she patiently and thoroughly answered my countless questions. As an international student, navigating the car leasing process felt pretty overwhelming at first, but thanks to Stephanie’s deep experience and expertise, everything went smoothly.
The manager was also super outgoing and friendly, helping us secure a fantastic deal. And ... Read More Google - Jul 31, 2026
Everything is slow here, the time it takes to talk to an advisor, to the time it takes the porters to bring your car around. Was told there was seepage from my diff and that they advise I keep an eye out on it. Keep in mind this vehicle is new with only 5k miles. I’d expect MBZ to be proactive since a seepage at 5k miles will definitely get worse and not better.
I came in with a problem and Jerry helped make the process seamless. Thanks Jerry!
Frank Phillips provided excellent customer service from start to finish. He was polite, professional, and kept me informed throughout the entire process, so I never had to wonder what was happening with my car. He took care of everything, and my car was returned to me in just one day with no hassles. I truly appreciated his communication and efficiency. Thank you, Frank, for making the experience so easy!
I always receive get service from MB of Los Angeles. Everyone in the service department is helpful and respectful. My service advisor Emerson and loaner car service rep Keaton are always on top of everything. I appreciate them very much.
Great Experience Good Service
I work exclusively with Frank Phillips. He is always helpful, honest and knowledgeable. He even accommodates me when I drop by for an emergency without an appointment. My appointments are always seamless and not frustrating or stressful. Frank is the reason I only go to the DTLA location and why I want to remain in a Mercedes.
(Translated by Google) I am always grateful that the service center is clean and the service staff are always kind and do their best to complete the vehicle service. (Original) 서비스 센터가 깨끗하고 서비스 담당하는 분이 항상 친절하게 최선을 다해서 차량 서비스를 마무리해주셔서 항상 감사드립니다.
Fast service, no haggle pricing. Would recommend.
had a great experience getting Service A at Mercedes-Benz of Downtown Los Angeles. Jerry was my service advisor, and he was professional, friendly, and kept me updated throughout the entire process. He explained everything clearly and made the experience smooth and stress-free. Excellent customer service—I highly recommend Jerry and the service team!
Easy and fast experience. Perfect results.
Excellent service and amazing buying experience last year when I purchased a 2025 E53. Thank you for making the first service a great experience and being thorough with my asks and scheduled maintenance for Service A
I love coming here because Juan always goes above and beyond to provide the best service. He's honest, knowledgeable, and always takes the time to explain everything in a way that's easy to understand, so I never feel confused or pressured. Everything is done in a timely manner, and I always leave knowing my car was well taken care of.
It's hard to find someone you can truly trust with your vehicle, and Juan has definitely earned that trust. His professionalism, attention to detail, and genuine care for his customers are what keep me coming back. Thank ... Read More Google - Jul 19, 2026
My service Advisor, Ivan was very professional, courteous and knowledgeable. His 15+ years of being at MBDTLA is evident by his people skill and no pressure approach. Lays out the options, his recommendations and what the priorities should be. My family and I take all of our MBZ to DTLA and have been doing so for over 20 years, even though we are close to West Covina and Arcadia Rusnak. Thank you, Ivan! You are a true asset to MBDTLA
Juan is best service associated.
Love MB Los Angeles Dealership for their car services for my MB GLB 250. They take great care of my car and not pushy about any extra service that I don’t really need. Thank you
I just got off the phone with Brian, and he went above and beyond to help me out. He made the entire process easy and made me feel completely comfortable from start to finish. Tony was also incredibly helpful and professional. Both of them provided outstanding customer service, and I truly appreciate everything they did. Highly recommend working with Brian and Tony!
I’ve been going to this dealership for over 10 years and I love the service and that’s why I keep going back.
Martin was super helpful with setting up the mercedes me app
"I had a very positive experience leasing my new 2026 GLE 450 from Mercedes-Benz of Downtown Los Angeles! Huge shoutout to Bryan Romero and his Manager, who went above and beyond to make the entire process smooth, stress-free, fast and truly premium. Based on my past 18 years of experience buying and leasing vehicles, Bryan made leasing this car incredibly simple. Interestingly, it was as if he already knew my personal style and taste; he showed only one vehicle that I immediately liked! It take much more than a simple sales technique to analyze your clients expectations and offer him/her what ... Read More Google - Jul 11, 2026
Always a great service and good customer care and thank you
The Mercedes-Benz team at the Downtown Los Angeles dealership is always amazing! They are knowledgeable, patient, and genuinely kind. I always enjoy doing business with them and completely trust everyone who has helped me. Thank you for consistently providing such excellent service!
