I was greeted promptly by Service Advisor Jerry Dilanchiyan and I received excellent customer service as well as technical explanations for the service provided for my vehicle.
I want to take time to write up a wonderful review about my experience with Raj Sood of DTLA Mercedes-Benz. Raj who is the best fleet manager, listened to my specific needs on my 2019 GLC 300. He not only found us the SUV that met all of our specific needs, but he also assisted me on obtaining the best possible financing via Mercedes-Benz Financing of America. You rock Raj. Did I mention this is my 2nd Benz through mine within a year. Definitely highly recommend Raj Sood for your next Mercedes-Benz purchase.
Very Professional and Knowledgeable of the vehicle-YES we did lease a car from you guys- Thank You
Mercedes of Downtown LA has serviced my C300 a few times. I get the same great customer service each time I go back. I love the fact that I can schedule an appointment for the same day. I don't mind waiting for my car cause I enjoy watching the big flat screen TV while helping myself to a hot chocolate or fresh fruit. Thank you Mercedes Benz of Downtown LA!
Kdos to Alex. He was extremely helpful and patient with us as we had some issues that needed to be addressed before we purchased a vehicle. He patiently went over our concerns, and we left knowing what we needed to do to make our purchase.Thank you, Alex.
Erik Dorsey provided very good customer service, he had our commercial van serviced and back out on the road the next day. Vert much appreciated!