Customer Testimonials

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Google Mar 20, 2023

My service experience is always quick complete and courteous

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Google Mar 16, 2023

Excellent Service, Great experience Sale Rep Bryan Romero was very helpfull

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Google Feb 22, 2023

Fast service and great customer service.

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Google Feb 10, 2023

Had to take my car there a few times. Staff is great !

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Google Jan 19, 2023

Frank is the best!

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Google Jan 4, 2023

Erik Dorsey is an excellent service representative and made the experience at Mercedes Benz DTLA easy, quick and very pleasant! My car is running perfectly. Thank you.

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Google Dec 24, 2022

Always prompt Eric Dorsey is an amazing service advisor .

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Google Dec 21, 2022

Love our new benz and I have to add that Eduardo is awesome and top notch. Made the purchase of our new GLE super easy and transparent. We have never been to a dealership that is as top notch and outstanding as Mercedes’ downtown Los Angeles Everyone there from the reception desk Moe and all the sales reps that we crossed paths with including our sales rep EDUARDO we’re outstanding, impressive and very very very professional. We will not be going anywhere else to buy any cars besides this place. They really took care of us and made us ...

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Google Dec 16, 2022

This is a great dealership to come and purchase your next Mercedes Benz. The staff was very friendly, helpful and knowledgeable. I would recommend you make the drive downtown for your next purchase.

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Google Dec 16, 2022

Amazing service center, complementary rides to and from the shop as well as Kosta went above and beyond for my service due to my 3rd party coverage.

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Google Dec 11, 2022

Jerry is the best service ever

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Google Dec 9, 2022

My husband and I had an amazing experience with finding a car with Diego. Stellar customer service from everyone we encountered during the whole process 🙌🏻

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Google Dec 8, 2022

It was a great and royalty service with a faithful dealership

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Google Nov 17, 2022

Good n valuable advice from Frank, the best Mercedes man there

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Google Nov 16, 2022

Very good service experience. The environment is comfortable and Jerry is very kind and efficient.

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Google Nov 13, 2022

Rafael Gonzalez was the best-quick, efficient, productive, and knowledgeable. The vehicle was ready, all questions were answered with precision. Thanks!

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Google Nov 9, 2022

Omar is a very nice guy, he provided me so much help.

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Google Nov 9, 2022

Best experience ever! great customer service, MARLON H. took care of our vehicle needs the best way possible.Thanks for always going above and beyond to help us, definitely you deserved 5 stars. awesome job ⭐️⭐️⭐️⭐️⭐️

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Google Nov 6, 2022

Tino was amazing!!! I didn’t feel good that morning but he was quick and thorough with getting me in and out. I also had an appointment to make that day and he made sure my car was back to me in a timely manner. He’s was awesome!!!

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Google Nov 5, 2022

I had to bring my SUV in for a factory recall and inspection for the rear windows bar attachments. Barry explained the inspection process to me and what would happen if my vehicle didn’t pass the inspection. I was pleased with the service and the care I received. My SUV passed the inspection! Thanks again to Barry Murphy and his automotive team for the excellent work.

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Google Nov 4, 2022

My service provider, Frank Phillips was excellent, professional, great communication and approachable.

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Google Nov 3, 2022

Everyone in the service department was very polite and helpful. Beginning from the greeter too service advisor.

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Google Oct 31, 2022

Always a great experience! Ayman is awesome! This is my third purchase with him! Wonderful experience.

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Google Oct 27, 2022

(Translated by Google) I was impressed with the friendly and quick service. Free Uber service is impressive when you come home from a car service and when you come back to pick it up. Thank you so much for Barry's prompt help. The other staff were also friendly and helpful, which made me feel good. (Original) 친절하고 빠른 서비스에 감동했습니다. 차 서비스를 받고 집으로 돌아올때와 다시 찾으러 올때 프리 우버서비스가 인상적입니다. Barry의 신속한 도움에 너무나 감사하게 생각합니다. 다른 직원분들도 친절하게 잘 응대해줘서 기분 좋은 서비스를 받았습니다.

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Google Oct 14, 2022

the best service sincerely did everything

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Google Oct 11, 2022

The professional!!

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Google Sep 22, 2022

I was left extremely impressed by the Mercedes’ team from sales all the way to financing! Purchasing my new benz was a breeze!!

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Google Sep 20, 2022

Marlon always provides exceptional customer service and is quick to take care of me and provide a seamless experience.

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Google Sep 14, 2022

Busy place, but very professional and friendly. Glad the coffee machine and water are back.

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Google Sep 10, 2022

Great prices and great service. Everything was straight forward, no hidden fees and no BS. Special thanks to the sales rep Diego that made the transaction super smooth and deliver the car to my location. Highly recommend!

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Google Sep 8, 2022

Evelyn provided great service

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Google Sep 5, 2022

Took to long to fix my recall sunroof not happy with that

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Google Sep 4, 2022

Manuel was amazing. Incredibly smooth process and fully transparent. High recommendation for the team

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Google Sep 3, 2022

I was very impressed and pleased with the service. and my Service Advisor Frank Phillips exceeded all of my customer service expectations!

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Google Sep 2, 2022

My name is Salvatore and I became a new customer to Mercedes. I originally have always dreamed of having a convertible - specifically Mercedes due to the class and performance. That dream was made true with the help of my brother, my family, the team at the LA dealership: Marcos, Craig, Bryan, Eddie, and Edy. They all made it come true by reminding me why I wanted to partner with them versus any other dealership. I was at first in fear of price, and was going to go with a Ford Mustang and completely customize it. However, it would have ...

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Google Aug 30, 2022

Excellent service and professionalism

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Google Aug 28, 2022

Jerry D. Is amazing! He was communicative, pleasant and contributed to an overall wonderful experience. I purchased my car from another MBZ dealership in OC and I didn’t think another dealership could match the level of service I received in OC. I’ll be bringing my car to MBZLA for service going forward.

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Google Aug 28, 2022

Professional and courteous.

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Google Aug 22, 2022

Experienced such a fantastical service with Kevin Kim.

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Google Aug 18, 2022

Erik is & has been my service guy for many years. He handles my car’s business as if it’s his car’s business. Glad he’s back & in better health.

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Google Aug 13, 2022

Service is always great. Evelyn is great. Only issue was the back up to get in the service area and cars cutting the line.

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Google Jul 29, 2022

It’s always an excellent satisfaction with my service advisor Marlon. He always go above and beyond. Thank you Marlon for your excellent customer service.

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Google Jul 28, 2022

My salesman, Eduardo Bacilio, made the whole experience great. It was a pleasure to work with him. He was professional and easy to talk to the whole way through. I am going to send others to him. Thanks Eduardo.

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Google Jul 25, 2022

Very nice salesman with professionalism with a wonderful communication and service!!!

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Google Jul 25, 2022

best service

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Google Jul 25, 2022

Mr Varouj, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great price and excellent rate. Thank you 🙏🏼

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Google Jul 24, 2022

Nick Liu was instrumental in making my experience at the dealership great. Tony the General Manager bent over backwards to make sure I was treated fairly and given the best deal possible

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Google Jul 24, 2022

Joseph O’Brien did an outstanding job taking care of our company needs with our newest Mercedes Benz Sprinter vehicle. He made the process very simple and gave the best customer experience we’ve ever had. Thank you Joe! You are the best! B & Morgana

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Google Jul 23, 2022

Calvin was excellent! Very very attentive

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Google Jul 22, 2022

Took my car for a recall and their service adviser Marlon Henriquez did better than I expected. Mercedes West Covina my experience with their service department was terriable. Downtown LA Motor will have my business in the future.

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Google Jul 20, 2022

Best Mercedes’ in Los Angeles

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Google Jul 19, 2022

We were extremely happy with the service and experience at Mercedes Benz downtown Los Angeles but most importantly the sales person! Person who helped us through the whole car searching journey was Art ! He is awesome and would recommend his service 100% he was very helpful and calm which was very comforting for my husband and I. Since we can be very a bit delicate sometimes when is comes to cars.


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