Customer Testimonials
My service experience is always quick complete and courteous
Excellent Service, Great experience Sale Rep Bryan Romero was very helpfull
Fast service and great customer service.
Had to take my car there a few times. Staff is great !
Frank is the best!
Erik Dorsey is an excellent service representative and made the experience at Mercedes Benz DTLA easy, quick and very pleasant! My car is running perfectly. Thank you.
Always prompt Eric Dorsey is an amazing service advisor .
Love our new benz and I have to add that Eduardo is awesome and top notch. Made the purchase of our new GLE super easy and transparent. We have never been to a dealership that is as top notch and outstanding as Mercedes’ downtown Los Angeles Everyone there from the reception desk Moe and all the sales reps that we crossed paths with including our sales rep EDUARDO we’re outstanding, impressive and very very very professional. We will not be going anywhere else to buy any cars besides this place. They really took care of us and made us ...
This is a great dealership to come and purchase your next Mercedes Benz. The staff was very friendly, helpful and knowledgeable. I would recommend you make the drive downtown for your next purchase.
Amazing service center, complementary rides to and from the shop as well as Kosta went above and beyond for my service due to my 3rd party coverage.
Jerry is the best service ever
My husband and I had an amazing experience with finding a car with Diego. Stellar customer service from everyone we encountered during the whole process 🙌🏻
It was a great and royalty service with a faithful dealership
Good n valuable advice from Frank, the best Mercedes man there
Very good service experience. The environment is comfortable and Jerry is very kind and efficient.
Rafael Gonzalez was the best-quick, efficient, productive, and knowledgeable. The vehicle was ready, all questions were answered with precision. Thanks!
Omar is a very nice guy, he provided me so much help.
Best experience ever! great customer service, MARLON H. took care of our vehicle needs the best way possible.Thanks for always going above and beyond to help us, definitely you deserved 5 stars. awesome job ⭐️⭐️⭐️⭐️⭐️
Tino was amazing!!! I didn’t feel good that morning but he was quick and thorough with getting me in and out. I also had an appointment to make that day and he made sure my car was back to me in a timely manner. He’s was awesome!!!
I had to bring my SUV in for a factory recall and inspection for the rear windows bar attachments. Barry explained the inspection process to me and what would happen if my vehicle didn’t pass the inspection. I was pleased with the service and the care I received. My SUV passed the inspection! Thanks again to Barry Murphy and his automotive team for the excellent work.
My service provider, Frank Phillips was excellent, professional, great communication and approachable.
Everyone in the service department was very polite and helpful. Beginning from the greeter too service advisor.
Always a great experience! Ayman is awesome! This is my third purchase with him! Wonderful experience.
(Translated by Google) I was impressed with the friendly and quick service. Free Uber service is impressive when you come home from a car service and when you come back to pick it up. Thank you so much for Barry's prompt help. The other staff were also friendly and helpful, which made me feel good. (Original) 친절하고 빠른 서비스에 감동했습니다. 차 서비스를 받고 집으로 돌아올때와 다시 찾으러 올때 프리 우버서비스가 인상적입니다. Barry의 신속한 도움에 너무나 감사하게 생각합니다. 다른 직원분들도 친절하게 잘 응대해줘서 기분 좋은 서비스를 받았습니다.
the best service sincerely did everything
The professional!!
I was left extremely impressed by the Mercedes’ team from sales all the way to financing! Purchasing my new benz was a breeze!!
Marlon always provides exceptional customer service and is quick to take care of me and provide a seamless experience.
Busy place, but very professional and friendly. Glad the coffee machine and water are back.
Great prices and great service. Everything was straight forward, no hidden fees and no BS. Special thanks to the sales rep Diego that made the transaction super smooth and deliver the car to my location. Highly recommend!
Evelyn provided great service
Took to long to fix my recall sunroof not happy with that
Manuel was amazing. Incredibly smooth process and fully transparent. High recommendation for the team
I was very impressed and pleased with the service. and my Service Advisor Frank Phillips exceeded all of my customer service expectations!
My name is Salvatore and I became a new customer to Mercedes. I originally have always dreamed of having a convertible - specifically Mercedes due to the class and performance. That dream was made true with the help of my brother, my family, the team at the LA dealership: Marcos, Craig, Bryan, Eddie, and Edy. They all made it come true by reminding me why I wanted to partner with them versus any other dealership. I was at first in fear of price, and was going to go with a Ford Mustang and completely customize it. However, it would have ...
Excellent service and professionalism
Jerry D. Is amazing! He was communicative, pleasant and contributed to an overall wonderful experience. I purchased my car from another MBZ dealership in OC and I didn’t think another dealership could match the level of service I received in OC. I’ll be bringing my car to MBZLA for service going forward.
Professional and courteous.
Experienced such a fantastical service with Kevin Kim.
Erik is & has been my service guy for many years. He handles my car’s business as if it’s his car’s business. Glad he’s back & in better health.
Service is always great. Evelyn is great. Only issue was the back up to get in the service area and cars cutting the line.
It’s always an excellent satisfaction with my service advisor Marlon. He always go above and beyond. Thank you Marlon for your excellent customer service.
My salesman, Eduardo Bacilio, made the whole experience great. It was a pleasure to work with him. He was professional and easy to talk to the whole way through. I am going to send others to him. Thanks Eduardo.
Very nice salesman with professionalism with a wonderful communication and service!!!
best service
Mr Varouj, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great price and excellent rate. Thank you 🙏🏼
Nick Liu was instrumental in making my experience at the dealership great. Tony the General Manager bent over backwards to make sure I was treated fairly and given the best deal possible
Joseph O’Brien did an outstanding job taking care of our company needs with our newest Mercedes Benz Sprinter vehicle. He made the process very simple and gave the best customer experience we’ve ever had. Thank you Joe! You are the best! B & Morgana
Calvin was excellent! Very very attentive
Took my car for a recall and their service adviser Marlon Henriquez did better than I expected. Mercedes West Covina my experience with their service department was terriable. Downtown LA Motor will have my business in the future.
Best Mercedes’ in Los Angeles
We were extremely happy with the service and experience at Mercedes Benz downtown Los Angeles but most importantly the sales person! Person who helped us through the whole car searching journey was Art ! He is awesome and would recommend his service 100% he was very helpful and calm which was very comforting for my husband and I. Since we can be very a bit delicate sometimes when is comes to cars.
