Customer Testimonials
The service was timely and thorough, as always. Liz was great! She provided excellent service from start to finish, and was very efficient and quick. Thank you!
The best in the world
Great customer service every single time!
I came in because I trashed my bumper and it had to be replaced. While in the shop, they found two cracks and a leak. I got to all repaired! Anywhere else would’ve just replaced the bumper. Whew! Thanks, Frank!
High quality and kind service.
Thank you to the great team at Mercedes-Benz of downtown Los Angeles. I purchased my vehicle here and I get all my services done here because this great team, a reliable, honest, and put safety first. If you’re looking to buy a vehicle or to get your serviced, please visit Mercedes-Benz of downtown Los Angeles. Thank you again for providing me with excellent service.
Frank is a genuinely friendly and highly effective individual. He communicates with ease, builds trust quickly, and consistently delivers excellent results. Working with him has been a positive and productive experience.
The sales representative was very helpful Fernando and the other sales rep
Thank you Jerry for always providing exceptional service!!!
Friendly Fast and affordable
Cindy and the team are amazing. I would definitely work with them again!
David always provides friendly service
Excellent service by Rafael. I couldn't believe the diligence and service level provided by Rafael. He made the transaction so smooth and most of all, I love the deal they offered.
Mercedes of DTLA has the best service department. Always fast and so professional! When you stop by make sure you ask for Elisabeth she’s truly the MVP to their team!
The best service in Los Angeles. Juan Kim is the wonderful
I had a great experience here over the weekend getting another E Class, Gary and Anton were both very reasonable and made this an easy purchase. As far as the dealership itself, it is beautiful inside and they had a ton of cars. I highly recommend MBLA for your next benz!
Good service as always
Great service
Barry, my service advisor, provided exceptional service with excellent communication. I truly appreciate the video message of the status of my vehicle, which clearly showed me the condition of all the items I had taken it for.
Great staff no long wait times great customer service
Service adviser was kind and try to finish work as early as possible. But this service center is very busy.
I love working with Jerry
Excellent help across the board. Very easy process.
Everyone is kind and always strives for the best service.
Varouj was amazing! He was so helpful and knowledgable and made this a great experience for us overall. We really appreciated his help.
Evelyn my service advisor was great, she is very professional, very knowledgeable and very experienced, she has been taking care of my Mercedes Benz e 350 for quite some time, she is the BEST!
Hi there ! I just have the give the biggest shout out to the absolute best service rep Frank and Ernie in the loaner department. I’ve been coming to the DTLA location since 2020 and these two are just amazing. Thanks Frank & Ernie!!
Juan helped me sort out everything with my car perfectly. Thank you so much Juan
Never worry about my car not being serviced properly! My advisor, Frank Phillips, is a jewel.
Amazing! Jose was extremely quick on responding from beginning to end. Def recommend over other locations. Love my Mercedes-Benz!
great service and attention to detail.
A few days ago, I brought my GL350 in for Service A, and I was extremely pleased with the experience. Jerry Dilanchiyan provided outstanding customer service—he was attentive, helpful, and made sure all of my car’s needs were taken care of. I truly appreciate his professionalism and dedication.
I’d also like to recognize the entire Service Department team for their excellent support. Additionally, I was pleasantly surprised by the complimentary car wash. The team did a great job, and my vehicle looked fantastic afterward.
Overall, I’m very satisfied with the service I received and look forward ... Read More Google - May 3, 2025
Jerry was great in helping me solve issues with my car and for service. Had a great experience at this dealership and they always are prompt
Mr. Afeefee is one of the best dealers I ever met. Thank you, Mr. Afeefee.
Thank you frank form service department for always taking care of me and my car your the man I appreciate you
Great service, respectful staff. Juan was very helpful and friendly!
Amazing service!
Great service
Cindy was the best! Personable, attentive and provided best in class service as I was looking to trade in a car and lease a new car. She went the extra mile to help me with purchase. Highly recommend her to anyone looking for a Mercedes in the LA area.
great service
Great service which is why I am a repeat customer
Personalized service at its best. My Service Writer Andrea is the best. She should get a raise.
Downtown Mercedes Benz is Very Professional Efficient and Customer Driven!!!!!
Very friendly, fast acting great customer service.
I was having issues with my CLA 250 2014. I did not bought it out a Mercedes Benz dealership. So I decided to take it in for service. First of all once I arrived my appointment did not reflect on their system and they still took me in. This gentleman that I forgot his name(sorry) received me really kind and took my information and referred me to Evelyn Luna. She was really kind and noted down everything I have told her about the car. I did not spend there more than 30 minutes and I was on my way to work. For ... Read More Google - Apr 20, 2025
Great place, my go to Mercedes dealer, Jaz takes care of all of my requirements.
Sales Team Cindy Li was excellent responsive and communicative. Definitely recommend!
Very profesional and the advisor was helpful
Frank is the best advisor. Man can do it all.
Bryan Romero is an excellent sales representative. He was knowledgeable, informative, flexible, and overall a pleasure to work with. He made the process very smooth and delivered a good outcome, exactly what I was looking for. If you are looking to buy a car then make sure to go to him. Thank you for the great experience, Bryan!