Customer Testimonials
Evelyn Luna always gives us excellent service. It is a pleasure to do business with your dealership. The service dept is top notch. I feel that I made the right choice in picking MB of Los Angeles to purchase my car.
Excellent and friendly customer service, genuine customer service! Raj helped us and we will be back and we will refer our family to Raj because we were so happy!
Great service just took a few hours but the Uber’s me to where I requested. Awesome 5 star customer service.
Impressed overall by this location! Christopher helped us locate the correct configuration GLC 300. When we got to the dealer to pickup the vehicle he was able to get us in and out in under 60 minutes! Car was already washed and finance papers were prepared in advance making this transaction a breeze.
I had the most easy going best experience! Omar was a great help from start to finish. He really was the best at helping me with any questions, concerns I had and made the process so smooth. Couldn’t be happier with my choice I love my new car! Thank you so much for your awesome customer service.
Marlon H of the Downtown Los Angeles Mercedes provides me with professionalism and excellent customer service each and every time. I've gone to him for everything from Major repairs to just simply getting a tune up and he's sure to call me with updates and completion of my service. I highly recommend him and this location
Service was great but they are so busy took about 4hrs for my service..
Excellent service always and staff team is amazing 🤩 always satisfied when I leave
I have a 2004 Mercedes Benz SL 500. I brought my vehicle to the dealership to have a new key made. I met with Marlon, a service advisor and was told the complete job would cost the amount of the job but did not tell me I had to prepay for the service before the key was able to be ordered. When I called back the following day to clarify if the part had been ordered, I never was passed to marlon, when I kept calling for an update. I decided to go to the dealership and I met with the service ...
Very friendly, even though I went in with my BMW to pick up my girlfriend, they were friendly enough to let me park inside haha
Mercedes-Benz of Los Angeles and Tino was super! That was my first recall service and Tino helped me through it smoothly. Thank you a lot.
ABSOLUTELY the best service I've EVER had at a Mercedes Benz Service Center! Ask for Frank...He is THE BEST!
Great and friendly staff...also, fast service
Big Thank You to my service advisor Jerry Dilanchiyan, as well as parts Juan Galindo for outstanding vehicle and customer service. Recently had my C300 examined for brakes and tires. Jerry gave me tips on the brake system, informed me brake pads still great, but tires needed attention. Measured tire depth and agreed. Jerry helped negotiate a very affordable price for all 4 tires and alignment. Had the service done and now my MBZ glides on the road like new. The staff and service for me at DTLA-MBZ is always Great. I will always take our MBZ there for service. Thanks ...
Tino from the service department is of great help and a complete professional 👍
Craig is fantastic! The best buying car experience me and my husband ever had.
The service manager ensured that I received help.
Manny and Ola were great! My daughter and I were driving by the dealership and she said let’s just stop in and take a look, we were only to window shop. The next thing I know is Manny is showing us cars that are absolutely wonderful. Manny did not pressure us and patiently showed us car after car. After test driving a few cars, my daughter looked at me and said, “that’s my car”. Manny disappeared for a few minutes and then took us to Ola who worked his magic with the numbers. My daughter now has her ...
Great service and very nice crew
Great service
Timo was so amazing and helpful throughout step A to Z during my car service. I inconveniently had a packed day in downtown, and he helped me catch Uber rides back and forth while my car was in service. I was able to comfortably attend the scheduled plans throughout the day. He not only helped me sign the papers extremely quickly, but also gave me advice on how I should attain my car at the end of the lease to see cash benefit depended on my current car condition. It was a 10/10 experience, and I would go back to Timo ...
Juan went above and beyond. Excellent service!
We bought a pre-owned car at MBZLA. The price was as-advertised without any of the ridiculous and deceptive add-ons we found at other dealerships. Iven Park was our sales representative and the service he provided throughout the process was impeccable. It was a simple, straightforward and pleasant process from beginning to end. It was completely worth the 45-minute trip downtown to deal with these folks. We even ended up trading in another car they made us a generous offer for. Five-star experience all the way!
As always, Erik Dorsey provided me with exceptional customer service. His professionalism, amiable personality, and meticulous customer service are the only reasons I drive past the Beverly Hills dealership, which is very close to my home, to come to Mercedes-Benz of Los Angeles for my car service needs.
Thanks for best service
I found my car online, and Rafael Gonzalez helped me through my online purchase. He made my first time online purchase so much easier. I can't thank him enough. It was fast and easy. I just went to pick it up. I'm in love with my new car. It was everything I wanted and more.
Thanks greg have very kindly service on Mercedes part department. Mr Greg thanks for helping me find the part i needed
I have bought 4 new Mercedes in the past and have always dealt with Habib Amila who is one of the nicest people I’ve met. Soft spoken, honest, very knowledgeable and makes the whole process so pleasant.
Jessica Campos was my advisor and she was amazing, kept me posted all throughout the process. Very professional, fast and let’s not forget reliable service. Thanks Jessica at MBZ!
We have been coming to Mercedes-Benz of Los Angeles for years and continue to purchase our cars exclusively from their location. Our salesman Ayman is top notch and always provides wonderful service. Additionally, we always take our cars to their service department and also receive great service.
I brought my car in for a battery. The service center was immaculate. Marlon gave the best service. I told him that I was waiting. Since this was my first visit to DTLA MBZ in a very long time, he escorted me to the waiting lounge and ensured that my car was serviced quickly. I was in/out in 1.5 hrs. Not bad for a large dealership. This will be my new service center.
Diego provided my husband and I with the best customer service ever! We had a flat yesterday evening and he was able to guide us and to make arrangements for us to ensure our vehicle is taken care of asap by the service team. He wasn't even at the dealership that day and answered our phone call. Outstanding! Thank you Diego for your time, empathy and service excellence!
As always, my experience at the Mercedes-Benz of Los Angeles was fantastic. I had my 50,000 mile service and Frank Philips was incredibly helpful and great. 10 of 10, would highly recommend.
