Customer Testimonials

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DealerRater Sep 18, 2021
 

Frank Phillips treats my car like it is his car. He is a very pleasant man to be around. He cares about his customer service. My car runs like a new car. Thanks Frank. Thanks DTMBZ.

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DealerRater Sep 17, 2021
 

Frank is the very, very best!!! I trust him, knowing he is giving me the very best advice regarding car repairs.

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DealerRater Sep 16, 2021
 

You’re a dealership is incredible the professionalism of the commitment to excellence and making you feel super comfortable is something that no dealership that I’ve been to matches like downtown LA motors. Your team of Diego Stephanie and Craig knock the ball out of the park I would highly recommend that all my friends purchase their vehicles from your dealership I promise. Sincerely Lance Rushing

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DealerRater Sep 2, 2021
 

Professional and friendly. Good test drive, comfortable car. Easy to finance and drive away. The parking lot was a little cramped. Overall lovely experience, no high pressure sales tactics.

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DealerRater Aug 28, 2021
 

Everything was wonderful with my Schedule B service appointment. I was helped as soon as I drove up, I decided to wait for my car and Ivan gave me a pretty accurate time estimate. My car was nice and clean when everything was done (it was filthy when I brought it in). No complaints at all! Wendy

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DealerRater Aug 25, 2021
 

The sales and finance team at MB Los Angeles are stellar! They made my buying experience a fantastic one! Special thanks to my sales rep, Diego and my finance manager, Raymond!

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DealerRater Aug 14, 2021
 

Galo was amazing efficient and was able to get me out of vehicle and put in a Mercades. Iam so happy with my decision to go to Mercedes Benz of la I will be back in the future.

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DealerRater Aug 10, 2021
 

Barry Murphy, my service advisor, as usual was courteous, pleasant and proficient. He made the process of getting my car serviced quite easy and efficient.

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DealerRater Aug 8, 2021
 

despite being short staffed they were efficient and very professional. My repairs were handled in a timely manner.

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DealerRater Aug 4, 2021
 

So far I've had a great experience. Diego Ruano has been very helpful in getting me the car I wanted. I am still learning all of the bells and whistles on my GLB.

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DealerRater Aug 2, 2021
 

Absolutely pleased customer. GREAT communication, easy transaction and in and out quickly. I really like my car and the price was fair. My situation was different and everything worked. out.

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DealerRater Jul 31, 2021
 

Frank Phillips is amazing! I drive to this dealership just to have my car serviced with Frank as my advisor. When he tells me I need a repair I know it's right.

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DealerRater Jul 31, 2021
 

He helped us with professional knowledge and searched inventories, everything was quick and appreciated for what he has done for us. The car wsa ready on time.

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DealerRater Jul 29, 2021
 

Frank offered great customer service. He reminded me of my recall amd called me when my service was completed. He explained why I had to weight so long to Get checked in.

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DealerRater Jul 29, 2021
 

I have been coming to Downtown Mercedes for the last twenty years. Mr. Frank Phillips is my service advisor and his knowledge and help in the service of my cars has been a wonderful experience, I look forward to seeing him each time I come to the Dealer.

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DealerRater Jul 28, 2021
 

Absolutely pleased customer. GREAT communication, easy transactions, had my vehicle picked off and dropped off and each interaction was absolutely pleasant and professional. Barry Murphy in the Service Department is GREAT. He called immediately on receiving my car, clearly explained services, costs, and recommendations, and arranged to have my car delivered impeccable and promptly. Could not be more pleased. Highly recommend Barry and this dealership's Service Department.

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DealerRater Jul 27, 2021
 

This service was amazing. Our sale rep Frank Abedin did an awesome job in helping us make the right decision on our next car for our growing family.

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DealerRater Jul 22, 2021
 

EXCELLENT SERVICE - knowledgeable & courteous. Work done in a very timely manner. I live 2 miles from the Encino Mercedes dealer but go 20 miles to Downtown Motors

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DealerRater Jul 22, 2021
 

Juan Kim es muy servicial, siempre que le llamo para mi servicio me atiende muy amable, me contesta mis preguntas y me ayuda en lo que estoy necesitando.

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DealerRater Jul 17, 2021
 

My service advisor Jerry Dilanchiyan was prompt, professional and pleasant. It was an enjoyable experience from start to finish. I highly recommend Mercedes-Benz of Los Angeles!

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DealerRater Jul 16, 2021
 

Re: Service Department Tino was GREAT...very professional, friendly and efficient. Communicated regularly with updates. The pay on-line option is much appreciated during Covid concerns. The check-in procedure could improve. 9am was overbooked...long wait with cars backed up onto the street

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DealerRater Jul 15, 2021
 

Originally, I visited a Mercedes-Benz SUV, but the friendly service and detailed explanation helped me a lot to buy a new car on the day of my visit.

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DealerRater Jul 15, 2021
 

I brought my car in for service for the first time since I purchased it in September of 2020 and the service was impeccable!! All my needs we’re met and I was very pleased how professional and courteous the staff was. Special thanks to David the service agent for who helped me!

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DealerRater Jul 14, 2021
 

Frank was amazing! He was very professional and he provided excellent service. The experience was above and beyond my expectations. I would recommend him to friends and family.

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DealerRater Jul 13, 2021
 

No complaints it's always great to work with Barry Murphy. He explains issues well.He is my service advisor for many years.Thank you!

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DealerRater Jul 11, 2021
 

David Cohen was very nice and fixed the problem I was having with the Windshield fluid and my back drivers side window. Any problem I might have it is always best to go to the dealer.

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DealerRater Jul 8, 2021
 

I love Barry Murphy and his service team. He always provides detailed explanations, answers all my questions, and provides sound advice/guidance of what needs to be fixed, or what items can be placed in the monitor/wait category. I can completely trust Barry and the service engineers at this dealership to provide excellent service and keep my cars maintained. I actually have the choice to go to another dealership that is less than 5 mins away from home, but choose to drive the 25-30 mins to get my cars serviced at this dealership, as the service experience is much better ...

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DealerRater Jul 7, 2021
 

Jaz and his team are fabulous!! Everyone is friendly and wants to ensure you're having a good experience. They made car buying a painless and efficient process.

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DealerRater Jul 5, 2021
 

Friendly service, from a service department that is not only going to repair the problem, but find savings on the cost

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DealerRater Jul 5, 2021
 

My Sales person name is Cooper. This Lady was extremely helpful and kind. If it was not for Cooper I would have probably keep looking and went else where to purchase a car. Thank you Cooper

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DealerRater Jul 4, 2021
 

Barry and his team were amazing, back on the road in just a few hours on a holiday weekend. So appreciative for fast and great AMG service.

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DealerRater Jul 4, 2021
 

The service provided by the team is exceptional. The waiting area is very clean and there is access to snacks, water, coffee, plus a huge tv. Everyone was very nice, and checked on me periodically to provide me updates and make sure I was fine.

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DealerRater Jun 30, 2021
 

Excellent experience All needed repairs were executed with efficiency and accuracy

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DealerRater Jun 26, 2021
 

Omar and Craig made the car buying process as easy as 123

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DealerRater Jun 25, 2021
 

Barry is the best. Attentive, knowledgeable and professional. Great experience each time working with him.

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DealerRater Jun 22, 2021
 

Excellent Service from Juan Kim. I went in with an ECO mode problem and within a day the technicians could fine what went wrong and fix the issue I had. The car was washed before giving it back to me. Thanks Kim!

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DealerRater Jun 18, 2021
 

The staff service was great, always keep me update about my car service. I love it. Great experience when i got to the service always.

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DealerRater Jun 18, 2021
 

Hello I had a very pleasant time up at Mercedes Benz of Los Angeles, All the representatives and sales people, And financial advisors were so very kind and professional. I would tell family and friends to purchase a Mercedes Benz there.

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DealerRater Jun 17, 2021
 

Mercedes-Benz of Los Ángeles offered me a great deal on a 2021 C 300 and their customer service was exceptional! I’ve recommended this dealership to a few family members and friends. My sales associate, Rafael was amazing. He provided superb customer services and he really delivered. I was given a deal over the phone and when I got to the dealership to sign the paperwork everything was the same. There weren’t any hidden fees, or changes. I am one satisfied customer. Mercedes-Benz of Los Ángeles is definitely my dealership going forward - it felt like home! Lorenzo

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DealerRater Jun 16, 2021
 

Excellent service! Marcos was very helpful and nice. I will definitely recommend him to my friends and family. Marcos made it a great experience for me and my husband.

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DealerRater Jun 12, 2021
 

I want to thank the service person Juan who was very polite and accessible all the time. And his knowledge about his job was amazing

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DealerRater Jun 12, 2021
 

I called for an appointment with Frank Phillips, the date and time set. When I got to the service dept. an attendant took my information. I waited in the comfortable lounge and waited for my car. Great customer service.

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DealerRater Jun 7, 2021
 

Great experience all the way around. I was fortunate to have Diego as my sales consultant. He was patient, forthright, honest and knew the Mercedes Benz product extremely well. Diego took the time to sit with me in my new Mercedes Benz and explain all the options that came with my purchase.

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DealerRater Jun 3, 2021
 

Good service from rep but just took too long. I mean to see if the seat was covered under warranty. I went for the A1 service break ck ans seat warranty. I was there when they opened at 7 and was the 2nd customer. i left at 11:30am

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DealerRater Jun 2, 2021
 

Ar and the rest of the sales staff were attentive and they had great follow-up when I had any questions or concerns. I did not feel any pressure from them

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DealerRater Jun 1, 2021
 

Great customer service from Frank. However why does Mercedes Benz charge $220’00 to check a taillight? The lightbulb is $78.00. Why is there a charge to check something so minor? My issue is NOT with Frank. It’s with DTLA Mercedes Benz

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DealerRater May 27, 2021
 

Frank Phillips received our MBZ E320. He provided excellent customer service after evaluating the specific service protocol needed. He delegated to his staff the proper actions to be performed thus providing excellent service.

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DealerRater May 27, 2021
 

We are very happy with our service representative Jerry Dilanchiyan. He is always going the extra mile for his VIP customers. Responds to my text in a timely manner.

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DealerRater May 21, 2021
 

Great Service from Jaz Ji and Edward, The car I wanted was not available and they tried to find me a car that is close to what I want. Friendly service.

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DealerRater May 21, 2021
 

Got in and out in a short window to replace a tire . Made my appointment via text and worked in the lounge while waiting. Best use of my time !

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DealerRater May 20, 2021
 

Barry is my absolute favorite Service Manager. I operate a fleet of vehicles in the Los Angeles area and Barry is the only one I trust. He keeps me in the loop about all services provided and he makes sure I'm always ahead of schedule on my suggested manufacturer maintenance. I have been to ALL the Mercedes dealerships in my local area and none of their customer service comes close to what I receive from Barry!!! If you are looking for extraordinary customer service with a personal touch, this is the place for you!!! Ask for Barry..

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DealerRater May 20, 2021
 

Excellent assistance from Frank, helped get everything in an expeditious and effective way, will definitely be back for my next service Also ordered a ride for my drop off and pickup. Thanks Again!!

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DealerRater May 20, 2021
 

it was perfect working with juan antonio kim from a to z. customer care and services and uber service too. bright welcome greeting and kindness.

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DealerRater May 19, 2021
 

I BEING BUYING VEHICLES FROM OMAR AFIFI FOR THE LAST 5 YEARS AND ALWAYS A GREAT EXPERIENCE, MR. AFIFI HAS A LOT OF KNOWLEDGE, PATIENCE, KINDNESS, ME AND MY FAMILY ARE PART OF THE MERCEDES BENZ FAMILY BECAUSE OF ME AND BECAUSE OF HIM, WE FEEL PROTECTED AND WITH THE CONFIDENCE THAT WE GOT THE BEST DEALS, THANK YOU OMAR

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DealerRater May 19, 2021
 

The customer service I received was phenomenal. From the beginning to the end everyone was helpful, friendly, displayed great teamwork and knowledge. I never felt pressured, rushed or alone during the purchase price.

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DealerRater May 14, 2021
 

Grand service as usual from my Service Manager Frank Phillips!!! I only came due to recall and did not have to pay, so I didn’t feel that I needed to rate the price! Therefore I just indicate a 1, as price was really n/a for not applicable

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DealerRater May 14, 2021
 

The place was busy but things went smoothly. There was nobody to really "check you in" but Mauricio was very professional. I think the waiting area needs a bit of facelift as it is still stuck in the 90s but other than that everything was great.

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DealerRater May 12, 2021
 

I have purchased and leased cars from Varouj Narghizian for a while now. I went to him to buy my new car. Always a great experience.

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DealerRater May 8, 2021
 

The service rep Frank Phillips was great as usual! He’s always very professional and honest I really respect his opinion regarding the services rendered and any future services needed!

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DealerRater May 8, 2021
 

Always mindful of my time, explains services to be done and explains recommended services to be done. Always offers a ride makes wait period cool

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DealerRater May 7, 2021
 

Very good service employees are friendly and proffesional the environment is clean and wearing mask. In the waiting area they should have free coffee and bottle water.

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DealerRater May 6, 2021
 

I have leased several vehicles thru MBLA and continue to return as a customer . Sungsoo Iven Park did a great job putting a lease together on a G63 and communicating thru the process especially with all the delays at the port etc.Everyone was extremely professional and efficient from sales thru Ola Amosun in finance.Bottom line outstanding CUSTOMER SERVICE which is sorely missed with many companies today. Mark Davis.

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DealerRater May 2, 2021
 

Overall a great experience bringing in my vehicle Tino was courteous and professional. A great operation and I’ll definitely be back when I have another issue. Thanks, again.

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DealerRater Apr 20, 2021
 

Warm greeting, listened to my concerns, explained process and time involved in advance. Ensured the recall notice was investigated. Thanked me for my patiences as it was a very busy day at the service center.

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DealerRater Apr 17, 2021
 

Frank was very helpful, addressed problems quickly and was very personable.He also took the time to explain how to correct certain settings that I was having difficulty changing. Excellent service.

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DealerRater Apr 16, 2021
 

Dealt with Diego. Excellent person. Vey smart and observant. Knows the car well and does what he agrees to. I would definitely use him again or refer a person to him. Please add his name to below.

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DealerRater Apr 16, 2021
 

Professional and friendly presence by Ivan V.; service was executed in a timely matter and communication was immediate. Check out process was flawless. great experience as always.

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DealerRater Apr 14, 2021
 

Fantastic!! Fantastic.............. Superb......... Juan Kim has always been very kind to me and my needs with my car. Thank you. Thank you, Thank you for your excellent care.

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DealerRater Apr 14, 2021
 

Great experience.....was kept updated on service progress......was in and out in no time....would definitely recommend dealership to others for service to their vehicle.....

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DealerRater Apr 13, 2021
 

As always, we received excellent service on our Mercedes-Benz E550. Our Service Advisor, Barry Murphy, is the best. All of the service support staff were friendly and helpful.

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DealerRater Apr 10, 2021
 

The people who work there are so nice and helpful thank you for your customer service is a busy place but it is a great place thank you again

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DealerRater Apr 10, 2021
 

Good experience for me, very professional, and answer answered, explained and demonstrated how to use some of my concerns regarding my car. Thank you David Khachatry and Raymond Oroso and Down Town Mercedes your outstanding professional employees

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DealerRater Apr 9, 2021
 

VAROUJ was amazing and very professional. He was knowledge and explained everything about the car. He delivered the car on time as promised.I would recommend he again.

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DealerRater Apr 8, 2021
 

I have been a customer of DTLA Mercedes for about 15 years now and I always receive great service. Ayman Zahran is my contact for the last 14 years and he provides me the best customer service and makes transitioning to a new car hassle free. Craig Settles in financing makes the paperwork easy to complete.

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DealerRater Apr 8, 2021
 

Juan is always a real one! So kind and professional. Feel happy whenever I meet him! Took a great service and my car is perfect now.

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DealerRater Apr 8, 2021
 

It is easy to get help. I have MB 400 CLS. I am happy with local dealership close to my home and office. People are friendly and help full.

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DealerRater Apr 3, 2021
 

Jerry is a great service adviser. Based on my many years dealing with him I trust his advice on my vehicle. He is the reason why I travel from Tarzana to downtown even though there are 2 other dealerships closer to where I live.

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DealerRater Apr 2, 2021
 

First time purchase with Mercedes Benz of Los Angeles. I wanted to thank Jaz and Stephanie for the exceptional customer care. They made the whole car buying experience easy and fun. Made some new friends along the way too. Thanks again!

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DealerRater Apr 2, 2021
 

David provided excellent customer service. I will definitely come back for future servicing needs. All the warranty repairs were done correctly on the first visit and I really appreciate that.

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DealerRater Mar 30, 2021
 

I have been using Mercedes-Benz of Los Angeles for service for over 20 years. Their service has always ben outstanding and I would highly recommend this dealership for service needs. My service advisor Barry Murphy is the best! Thoroughly professional and a master of the follow-up process; a real pleasure to do business with Barry.

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DealerRater Mar 28, 2021
 

My thanks to Raymond Orosa and his colleagues at the Service Dept for providing much attention to detail in the replacement of my GLA windshield. Clean and a quality finish,

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DealerRater Mar 27, 2021
 

DTLA MBZ is the best. And my service guy, Juan Kim is awesome! why does this need to be at least 25 words. Thanks You

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DealerRater Mar 27, 2021
 

As always Mr. Frank Phillips has exceeded my expectations. He is always extremely courteous and knowledgeable. As long as he remains a integral part of the Downtown Mercedes-Benz Family, I will continue to spend my hard earned money getting my ML350 serviced there.

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DealerRater Mar 25, 2021
 

I’ve been seeing Barry for many years and he always goes above and beyond to make sure all goes smoothly 5 stars !!! Excellent!!! A++

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DealerRater Mar 24, 2021
 

I have been Alex Byon's customer over 10 years. He is very friendly and kind and knowledgable, best of all very responsible. I can totally trust him.

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DealerRater Mar 24, 2021
 

Mercedes staff is always friendly and easy to work with. Always a pleasure to come in and make sure our vehicle is road ready for our next adventure.

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DealerRater Mar 19, 2021
 

great experience with auxiliary battery replacement. Car got inspected comprehensively and washed cleanly. Very helpful and professional staff. Got a car report in the end with recommendations. A bit crowded in the morning.

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DealerRater Mar 18, 2021
 

Edward was amazing!!!!! Very helpful and responsive. He made sure I understood everything with paperwork and made sure I was comfortable. I will definitely refer Edward to family and friends.

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DealerRater Mar 18, 2021
 

I love my Service Manager, Frank Phillips who takes the time to explain everything to me! He always makes the wait pleasant!This place is immaculate and everyone is very friendly! While waiting I used to enjoy the coffee and popcorn and hopefully that could be there again when the pandemic clears

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DealerRater Mar 15, 2021
 

Worked with Greg Chang at another establishment and always great service and a friendly smile working with him. MBZ Greg is an asset for sure.

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DealerRater Mar 14, 2021
 

Greg did an excellent job following my directions. In addition, Greg advised me of any updates and necessary repairs. Greg is a great addition to the DTLA crew.

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DealerRater Mar 14, 2021
 

Tino was my service representative. He came out immediately upon my arrival and discussed my issue; processed my paperwork and set me up with a courtesy vehicle. Very smooth process. He also obtained an answer to a separate question about my vehicle. Called me when it was ready and reviewed what work was done. All good!!

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DealerRater Mar 14, 2021
 

I always get great service! Thank you for the excellent service, Ivan! Car looks and runs great and the issues were addressed. Thanks for everything!

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DealerRater Mar 13, 2021
 

This car purchase was most pleasant and most professional car buying experience that my wife and I have ever experienced. Raymond, Gary are the best.

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DealerRater Mar 12, 2021
 

Frank Phillips always provides outstanding customer service! He ensure I understand the service being provided to vehicle and makes sure I am happy and I am! Thank you Frank, I look forward to seeing you for my next service!

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DealerRater Mar 11, 2021
 

Tino , my service person , is outstanding. He takes the time to explain the work that needs to be done & makes sure that it is done correctly all the time. He is a credit to your company & is the reason I drive for an hour from my home to the dealership service center even though there are dealerships closer to my home

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DealerRater Mar 8, 2021
 

I would highly recommend this place. I inquired over the internet and they were very responsive. Answered all my questions, got approved in a few minutes and picked up the car that night. Javier was excellent and everyone there was super nice and not pushy at all.

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DealerRater Mar 6, 2021
 

Didn’t get the first guys name (younger guy with diamond earrings) assisted me right when I pulled up Greg needs a raise tho quick and helpful very professional felt like I was home

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DealerRater Mar 5, 2021
 

I would like to personally thank Alanna McDonald, who was my service advisor. Ms. Alanna McDonald was very professional and informative with the servicing of my car. I was very pleased with how she kept me informed of everything that was being done with my car. Please extend my gratitude to Ms. McDonald.

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