Customer Testimonials
Frank Phillips treats my car like it is his car. He is a very pleasant man to be around. He cares about his customer service. My car runs like a new car. Thanks Frank. Thanks DTMBZ.
Frank is the very, very best!!! I trust him, knowing he is giving me the very best advice regarding car repairs.
You’re a dealership is incredible the professionalism of the commitment to excellence and making you feel super comfortable is something that no dealership that I’ve been to matches like downtown LA motors. Your team of Diego Stephanie and Craig knock the ball out of the park I would highly recommend that all my friends purchase their vehicles from your dealership I promise. Sincerely Lance Rushing
Professional and friendly. Good test drive, comfortable car. Easy to finance and drive away. The parking lot was a little cramped. Overall lovely experience, no high pressure sales tactics.
Everything was wonderful with my Schedule B service appointment. I was helped as soon as I drove up, I decided to wait for my car and Ivan gave me a pretty accurate time estimate. My car was nice and clean when everything was done (it was filthy when I brought it in). No complaints at all! Wendy
The sales and finance team at MB Los Angeles are stellar! They made my buying experience a fantastic one! Special thanks to my sales rep, Diego and my finance manager, Raymond!
Galo was amazing efficient and was able to get me out of vehicle and put in a Mercades. Iam so happy with my decision to go to Mercedes Benz of la I will be back in the future.
Barry Murphy, my service advisor, as usual was courteous, pleasant and proficient. He made the process of getting my car serviced quite easy and efficient.
despite being short staffed they were efficient and very professional. My repairs were handled in a timely manner.
So far I've had a great experience. Diego Ruano has been very helpful in getting me the car I wanted. I am still learning all of the bells and whistles on my GLB.
Absolutely pleased customer. GREAT communication, easy transaction and in and out quickly. I really like my car and the price was fair. My situation was different and everything worked. out.
Frank Phillips is amazing! I drive to this dealership just to have my car serviced with Frank as my advisor. When he tells me I need a repair I know it's right.
He helped us with professional knowledge and searched inventories, everything was quick and appreciated for what he has done for us. The car wsa ready on time.
Frank offered great customer service. He reminded me of my recall amd called me when my service was completed. He explained why I had to weight so long to Get checked in.
I have been coming to Downtown Mercedes for the last twenty years. Mr. Frank Phillips is my service advisor and his knowledge and help in the service of my cars has been a wonderful experience, I look forward to seeing him each time I come to the Dealer.
Absolutely pleased customer. GREAT communication, easy transactions, had my vehicle picked off and dropped off and each interaction was absolutely pleasant and professional. Barry Murphy in the Service Department is GREAT. He called immediately on receiving my car, clearly explained services, costs, and recommendations, and arranged to have my car delivered impeccable and promptly. Could not be more pleased. Highly recommend Barry and this dealership's Service Department.
This service was amazing. Our sale rep Frank Abedin did an awesome job in helping us make the right decision on our next car for our growing family.
EXCELLENT SERVICE - knowledgeable & courteous. Work done in a very timely manner. I live 2 miles from the Encino Mercedes dealer but go 20 miles to Downtown Motors
Juan Kim es muy servicial, siempre que le llamo para mi servicio me atiende muy amable, me contesta mis preguntas y me ayuda en lo que estoy necesitando.
My service advisor Jerry Dilanchiyan was prompt, professional and pleasant. It was an enjoyable experience from start to finish. I highly recommend Mercedes-Benz of Los Angeles!
Re: Service Department Tino was GREAT...very professional, friendly and efficient. Communicated regularly with updates. The pay on-line option is much appreciated during Covid concerns. The check-in procedure could improve. 9am was overbooked...long wait with cars backed up onto the street
Originally, I visited a Mercedes-Benz SUV, but the friendly service and detailed explanation helped me a lot to buy a new car on the day of my visit.
I brought my car in for service for the first time since I purchased it in September of 2020 and the service was impeccable!! All my needs we’re met and I was very pleased how professional and courteous the staff was. Special thanks to David the service agent for who helped me!
Frank was amazing! He was very professional and he provided excellent service. The experience was above and beyond my expectations. I would recommend him to friends and family.
No complaints it's always great to work with Barry Murphy. He explains issues well.He is my service advisor for many years.Thank you!
David Cohen was very nice and fixed the problem I was having with the Windshield fluid and my back drivers side window. Any problem I might have it is always best to go to the dealer.
I love Barry Murphy and his service team. He always provides detailed explanations, answers all my questions, and provides sound advice/guidance of what needs to be fixed, or what items can be placed in the monitor/wait category. I can completely trust Barry and the service engineers at this dealership to provide excellent service and keep my cars maintained. I actually have the choice to go to another dealership that is less than 5 mins away from home, but choose to drive the 25-30 mins to get my cars serviced at this dealership, as the service experience is much better ...
Jaz and his team are fabulous!! Everyone is friendly and wants to ensure you're having a good experience. They made car buying a painless and efficient process.
Friendly service, from a service department that is not only going to repair the problem, but find savings on the cost
My Sales person name is Cooper. This Lady was extremely helpful and kind. If it was not for Cooper I would have probably keep looking and went else where to purchase a car. Thank you Cooper
Barry and his team were amazing, back on the road in just a few hours on a holiday weekend. So appreciative for fast and great AMG service.
The service provided by the team is exceptional. The waiting area is very clean and there is access to snacks, water, coffee, plus a huge tv. Everyone was very nice, and checked on me periodically to provide me updates and make sure I was fine.
Excellent experience All needed repairs were executed with efficiency and accuracy
Omar and Craig made the car buying process as easy as 123
Barry is the best. Attentive, knowledgeable and professional. Great experience each time working with him.
Excellent Service from Juan Kim. I went in with an ECO mode problem and within a day the technicians could fine what went wrong and fix the issue I had. The car was washed before giving it back to me. Thanks Kim!
The staff service was great, always keep me update about my car service. I love it. Great experience when i got to the service always.
Hello I had a very pleasant time up at Mercedes Benz of Los Angeles, All the representatives and sales people, And financial advisors were so very kind and professional. I would tell family and friends to purchase a Mercedes Benz there.
Mercedes-Benz of Los Ángeles offered me a great deal on a 2021 C 300 and their customer service was exceptional! I’ve recommended this dealership to a few family members and friends. My sales associate, Rafael was amazing. He provided superb customer services and he really delivered. I was given a deal over the phone and when I got to the dealership to sign the paperwork everything was the same. There weren’t any hidden fees, or changes. I am one satisfied customer. Mercedes-Benz of Los Ángeles is definitely my dealership going forward - it felt like home! Lorenzo
Excellent service! Marcos was very helpful and nice. I will definitely recommend him to my friends and family. Marcos made it a great experience for me and my husband.
I want to thank the service person Juan who was very polite and accessible all the time. And his knowledge about his job was amazing
I called for an appointment with Frank Phillips, the date and time set. When I got to the service dept. an attendant took my information. I waited in the comfortable lounge and waited for my car. Great customer service.
Great experience all the way around. I was fortunate to have Diego as my sales consultant. He was patient, forthright, honest and knew the Mercedes Benz product extremely well. Diego took the time to sit with me in my new Mercedes Benz and explain all the options that came with my purchase.
Good service from rep but just took too long. I mean to see if the seat was covered under warranty. I went for the A1 service break ck ans seat warranty. I was there when they opened at 7 and was the 2nd customer. i left at 11:30am
Ar and the rest of the sales staff were attentive and they had great follow-up when I had any questions or concerns. I did not feel any pressure from them
Great customer service from Frank. However why does Mercedes Benz charge $220’00 to check a taillight? The lightbulb is $78.00. Why is there a charge to check something so minor? My issue is NOT with Frank. It’s with DTLA Mercedes Benz
Frank Phillips received our MBZ E320. He provided excellent customer service after evaluating the specific service protocol needed. He delegated to his staff the proper actions to be performed thus providing excellent service.
We are very happy with our service representative Jerry Dilanchiyan. He is always going the extra mile for his VIP customers. Responds to my text in a timely manner.
Great Service from Jaz Ji and Edward, The car I wanted was not available and they tried to find me a car that is close to what I want. Friendly service.
Got in and out in a short window to replace a tire . Made my appointment via text and worked in the lounge while waiting. Best use of my time !
Barry is my absolute favorite Service Manager. I operate a fleet of vehicles in the Los Angeles area and Barry is the only one I trust. He keeps me in the loop about all services provided and he makes sure I'm always ahead of schedule on my suggested manufacturer maintenance. I have been to ALL the Mercedes dealerships in my local area and none of their customer service comes close to what I receive from Barry!!! If you are looking for extraordinary customer service with a personal touch, this is the place for you!!! Ask for Barry..
Excellent assistance from Frank, helped get everything in an expeditious and effective way, will definitely be back for my next service Also ordered a ride for my drop off and pickup. Thanks Again!!
it was perfect working with juan antonio kim from a to z. customer care and services and uber service too. bright welcome greeting and kindness.
I BEING BUYING VEHICLES FROM OMAR AFIFI FOR THE LAST 5 YEARS AND ALWAYS A GREAT EXPERIENCE, MR. AFIFI HAS A LOT OF KNOWLEDGE, PATIENCE, KINDNESS, ME AND MY FAMILY ARE PART OF THE MERCEDES BENZ FAMILY BECAUSE OF ME AND BECAUSE OF HIM, WE FEEL PROTECTED AND WITH THE CONFIDENCE THAT WE GOT THE BEST DEALS, THANK YOU OMAR
The customer service I received was phenomenal. From the beginning to the end everyone was helpful, friendly, displayed great teamwork and knowledge. I never felt pressured, rushed or alone during the purchase price.
Grand service as usual from my Service Manager Frank Phillips!!! I only came due to recall and did not have to pay, so I didn’t feel that I needed to rate the price! Therefore I just indicate a 1, as price was really n/a for not applicable
The place was busy but things went smoothly. There was nobody to really "check you in" but Mauricio was very professional. I think the waiting area needs a bit of facelift as it is still stuck in the 90s but other than that everything was great.
I have purchased and leased cars from Varouj Narghizian for a while now. I went to him to buy my new car. Always a great experience.
The service rep Frank Phillips was great as usual! He’s always very professional and honest I really respect his opinion regarding the services rendered and any future services needed!
Always mindful of my time, explains services to be done and explains recommended services to be done. Always offers a ride makes wait period cool
Very good service employees are friendly and proffesional the environment is clean and wearing mask. In the waiting area they should have free coffee and bottle water.
I have leased several vehicles thru MBLA and continue to return as a customer . Sungsoo Iven Park did a great job putting a lease together on a G63 and communicating thru the process especially with all the delays at the port etc.Everyone was extremely professional and efficient from sales thru Ola Amosun in finance.Bottom line outstanding CUSTOMER SERVICE which is sorely missed with many companies today. Mark Davis.
Overall a great experience bringing in my vehicle Tino was courteous and professional. A great operation and I’ll definitely be back when I have another issue. Thanks, again.
Warm greeting, listened to my concerns, explained process and time involved in advance. Ensured the recall notice was investigated. Thanked me for my patiences as it was a very busy day at the service center.
Frank was very helpful, addressed problems quickly and was very personable.He also took the time to explain how to correct certain settings that I was having difficulty changing. Excellent service.
Dealt with Diego. Excellent person. Vey smart and observant. Knows the car well and does what he agrees to. I would definitely use him again or refer a person to him. Please add his name to below.
Professional and friendly presence by Ivan V.; service was executed in a timely matter and communication was immediate. Check out process was flawless. great experience as always.
Fantastic!! Fantastic.............. Superb......... Juan Kim has always been very kind to me and my needs with my car. Thank you. Thank you, Thank you for your excellent care.
Great experience.....was kept updated on service progress......was in and out in no time....would definitely recommend dealership to others for service to their vehicle.....
As always, we received excellent service on our Mercedes-Benz E550. Our Service Advisor, Barry Murphy, is the best. All of the service support staff were friendly and helpful.
The people who work there are so nice and helpful thank you for your customer service is a busy place but it is a great place thank you again
Good experience for me, very professional, and answer answered, explained and demonstrated how to use some of my concerns regarding my car. Thank you David Khachatry and Raymond Oroso and Down Town Mercedes your outstanding professional employees
VAROUJ was amazing and very professional. He was knowledge and explained everything about the car. He delivered the car on time as promised.I would recommend he again.
I have been a customer of DTLA Mercedes for about 15 years now and I always receive great service. Ayman Zahran is my contact for the last 14 years and he provides me the best customer service and makes transitioning to a new car hassle free. Craig Settles in financing makes the paperwork easy to complete.
Juan is always a real one! So kind and professional. Feel happy whenever I meet him! Took a great service and my car is perfect now.
It is easy to get help. I have MB 400 CLS. I am happy with local dealership close to my home and office. People are friendly and help full.
Jerry is a great service adviser. Based on my many years dealing with him I trust his advice on my vehicle. He is the reason why I travel from Tarzana to downtown even though there are 2 other dealerships closer to where I live.
First time purchase with Mercedes Benz of Los Angeles. I wanted to thank Jaz and Stephanie for the exceptional customer care. They made the whole car buying experience easy and fun. Made some new friends along the way too. Thanks again!
David provided excellent customer service. I will definitely come back for future servicing needs. All the warranty repairs were done correctly on the first visit and I really appreciate that.
I have been using Mercedes-Benz of Los Angeles for service for over 20 years. Their service has always ben outstanding and I would highly recommend this dealership for service needs. My service advisor Barry Murphy is the best! Thoroughly professional and a master of the follow-up process; a real pleasure to do business with Barry.
My thanks to Raymond Orosa and his colleagues at the Service Dept for providing much attention to detail in the replacement of my GLA windshield. Clean and a quality finish,
DTLA MBZ is the best. And my service guy, Juan Kim is awesome! why does this need to be at least 25 words. Thanks You
As always Mr. Frank Phillips has exceeded my expectations. He is always extremely courteous and knowledgeable. As long as he remains a integral part of the Downtown Mercedes-Benz Family, I will continue to spend my hard earned money getting my ML350 serviced there.
I’ve been seeing Barry for many years and he always goes above and beyond to make sure all goes smoothly 5 stars !!! Excellent!!! A++
I have been Alex Byon's customer over 10 years. He is very friendly and kind and knowledgable, best of all very responsible. I can totally trust him.
Mercedes staff is always friendly and easy to work with. Always a pleasure to come in and make sure our vehicle is road ready for our next adventure.
great experience with auxiliary battery replacement. Car got inspected comprehensively and washed cleanly. Very helpful and professional staff. Got a car report in the end with recommendations. A bit crowded in the morning.
Edward was amazing!!!!! Very helpful and responsive. He made sure I understood everything with paperwork and made sure I was comfortable. I will definitely refer Edward to family and friends.
I love my Service Manager, Frank Phillips who takes the time to explain everything to me! He always makes the wait pleasant!This place is immaculate and everyone is very friendly! While waiting I used to enjoy the coffee and popcorn and hopefully that could be there again when the pandemic clears
Worked with Greg Chang at another establishment and always great service and a friendly smile working with him. MBZ Greg is an asset for sure.
Greg did an excellent job following my directions. In addition, Greg advised me of any updates and necessary repairs. Greg is a great addition to the DTLA crew.
Tino was my service representative. He came out immediately upon my arrival and discussed my issue; processed my paperwork and set me up with a courtesy vehicle. Very smooth process. He also obtained an answer to a separate question about my vehicle. Called me when it was ready and reviewed what work was done. All good!!
I always get great service! Thank you for the excellent service, Ivan! Car looks and runs great and the issues were addressed. Thanks for everything!
This car purchase was most pleasant and most professional car buying experience that my wife and I have ever experienced. Raymond, Gary are the best.
Frank Phillips always provides outstanding customer service! He ensure I understand the service being provided to vehicle and makes sure I am happy and I am! Thank you Frank, I look forward to seeing you for my next service!
Tino , my service person , is outstanding. He takes the time to explain the work that needs to be done & makes sure that it is done correctly all the time. He is a credit to your company & is the reason I drive for an hour from my home to the dealership service center even though there are dealerships closer to my home
I would highly recommend this place. I inquired over the internet and they were very responsive. Answered all my questions, got approved in a few minutes and picked up the car that night. Javier was excellent and everyone there was super nice and not pushy at all.
Didn’t get the first guys name (younger guy with diamond earrings) assisted me right when I pulled up Greg needs a raise tho quick and helpful very professional felt like I was home
I would like to personally thank Alanna McDonald, who was my service advisor. Ms. Alanna McDonald was very professional and informative with the servicing of my car. I was very pleased with how she kept me informed of everything that was being done with my car. Please extend my gratitude to Ms. McDonald.
