Customer Testimonials
David Helps me with my car very quickly and professionally! Everything is excellent ⭐️⭐️⭐️⭐️⭐️ David is a great person!
I would like to give a special recognition to my car salesman “Juan Galindo” . From the start I knew that he was the best person there, and truly gave me great advice, and was very professional. As for it being my 1st car owner experience it was definitely very smooth by having Juan assist me from the start to the end.. He’s very passionate about what he does, and would highly recommend him to you for your next car purchase make sure to ask for Juan Galindo. Thank You
Cindy is amazing I know nothing about pre-owned car and she gave me solid advice. She knows the market and does not hide anything from customers. Also she can speak Chinese so good for Chinese international students
Cindy is the best car saleperson I have ever met! She gave me super honest and decent advices and she and Gary worked so hard to make my car happen!! I am so happy with my new Benz.
After being turned away by MB Bev Hills to return my car at my lease-end (even though they initially said they would take my C300), I panicked and called MB of Los Angeles -- Edy Carcamo was super professional, kind, understanding, and really helped me out! He allowed me to return my car to their dealership no problem and he even had the paperwork ready to go by the time I arrived. If/when I decide to lease another Mercedes again, Edy and MB of Los Angeles will definitely have my business!
I highly recommended Kimberly Louis for her good work God bless you I'm sorry for doubting you at first with her great explanation i started with a capital of $1000 i earn over $12,600 within 6 days of trading on my trading account thanks so much Kimberly Louis you are really a God sent into my Life You can contact her via WhatsApp : +1 (850) 446-6717 Email: [email protected]
Beautiful
I recently had the pleasure of working with Rafael (Rafael G Making it EZ!) at the Mercedes-Benz of LA, and I cannot express how satisfied I am with my experience. Rafael helped me build my dream car from scratch, ensuring that every detail was exactly to my liking. Rafael was responsive, honest, and incredibly helpful throughout the entire process. He also worked hard to get a great price for my car, making the purchase even more enjoyable! One of the things that stood out to me the most was Rafael's availability. He always picked up the phone, even after ...
Jerry Dilanchiyan has the best service I can think of!! Cool, fast, keep his promise. Will be back for him 🙂
Exceptional Parts Service and Support staff went above and beyond to get me the parts that were needed. These folks get an A+ rating for the level of patience and persistence and resourcefulness needed to exceed customer expectations. THANK YOU!!!
Excellent, friendly, knowledgeable trader . Fast, convenient, affordable service. I highly recommend Mrs. Donna Charles, she made over $12,000 with just the minimum investment of $1000 on my trading account . Contact her on WhatsApp: +1 (908) 367-4578 Email: [email protected]
Went in today to check out the E 300 with sport package. This was the first dealership I went to for this particular purchase. We were greeted by Eduardo who helped us so much in showing the car and getting a deal. Gary (the manager) went out of his way to get us a very fair deal and quickly. Very grateful and would highly recommend!
Frank Phillips has been the only service advisor I’ve worked with since 2020. He’s very communicative and always takes great care of my car service needs & concerns. If I could give him 100 stars I would! Truly appreciate Frank Phillips
I took my car here for the first time and Evelyn was my service advisor. I was able to get in extremely quick and she was very kind helping me out. The repairs here do take some time if they have a long queue for diagnostics but they will let you know exactly how long it takes before hand so you Know what to expect. I will be coming back here for service if my car has any issues. 🙂 Update: I have returned back here with a separate issue and now had the pleasure of working with Yolonda in the ...
(Translated by Google) Hello, I was with Yolanda in the service area, I received excellent customer service, very efficient, very friendly, the most important thing was that they coordinated very well with the technicians to solve and explain to me what my car needed, a 100 out of 10, thank you Yolanda (Original) Hola estuve con Yolanda en el área de servicio recibí un excelente servicio al cliente muy eficiente muy amable lo más importante se coordinó muy bien con los técnicos para resolver y explicarme lo que necesitaba mi carro un 100 de 10 gracias Yolanda
Mercedes Benz. Excellent!!! The vehicles are good, customer service is good& I like Mercedes Benz vehicles& company.
Service always first class
Habib is fantastic. Very easy transaction. Great selection of cars. I will definitely be back for my next car.
This was by far the best MB dealership experience. I bought 5 Mercedes in past 15 years and this dealership offers the courtesy, transparency and the professionalism, unlike other MB dealerships in LA/OC county. Michael J is the VIP there. I will be coming back for my next purchase for sure.
I love Mercedes Benz, even though I just drive a Mercedes E200, one day I will buy a Mercedes S500!
Great experience with Bryan Romero and his team I called the dealership about a car and had a very transparent conversation about the condition and price of the car. We agreed on a price before hand, and the two days later, someone else made a higher offer. It was actually a friend of mine who didn't know I was purchasing the car. Vince honored our deal and overall I've been super pleased with the whole process. I highly Bryan Romero. Our family and friends trust this young man integrity and professionalism.
Always a great experience at Mercedes DTLA. Barry is the man!! He's easy to work with and takes great care of my Benz.
Four tires were replaced as requested and done within 24 hours.
Rafael at Mercedes Benz of Downtown LA set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Rafael was responsive and highly knowledgeable about the vehicle itself and walked me through the entire process. It could not have been more seamless and made the process very pleasant. Rafael and the staff at Mercedes Benz of Downtown LA's attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect!
Thank you for the fantastic shopping experience, Diego. We are loving our EQE!
The care shown was top notch. The updates and the explanations of the service provided were truly appreciated.
Came in today w my buddy to check out a car, was helped by Manuel Cardona, top notch guy, showed my friend a couple of cars and was zero pressure and worked with him on numbers and got a deal done . As for the process it was quick , friendly atmosphere and very nice facility. Highly recommend this dealership and especially Manuel Cardona as a sales professional
Evelyn was a great service advisor and helped resolve my issues quickly.
This visit was smooth. Frank handled everything I recommended you to ask for him. I Will be back Again.
My experience was excellent. The person who assisted me was very nice and had good customer service.
Super nice and feel comfortable
Mercedes makes great cars, but people make the difference between a good ownership experience and a great one. The trustworthy professionals at MBLA provide excellent customer service, elevating the ownership experience to a higher level. Wil Silva has the best team in the business for sales, financing and service.
The customer service here is amazing. Shout out to Tyler he is the best. My brother and I love our new EQE
I loved our sales rep Frank at DTLA, he was so pleasant and kind to work with! Definitely will go to him for all future purchases!
Nick was great and so is the car. Thanks!
Jerry was very helpful and communicated very well 😊
Always a great experience when I have my car serviced. I recommend Yolanda! She’s such a pleasure to work with, friendly, communicates well and is genuinely interested in you.
Yolanda was amazing. Kind, informative, professional and flexible to work with. I so appreciate her & the rest of the service team.
You took great car of mom. I appreciate it!
Although I had to leave my car overnight with some unexpected issues, the communication with my rep was great and the service and complementary cleaning was greatly appreciated!
Marlon was a great service adjuster. He always makes things much easier and is very understanding. Thanks marlon!
Very welcoming place with nice people. My personal car salesman was really great and helped me get the best deal I could!
Great service, ask for Mr Murphy, great customer service
Great service, great customer service
The service representative Marlon provided excellent customer service. He maintained effective communication throughout the service. I look forward to working with Marlon on the next visit. Best, Sean
I saw so many positive reviews about Mrs.Anita Ephraim and I must confess that surely she is a skilled professional trader and the best among all as his clients all said, she managed my account after I Invested $1400 and got a successful withdrawal of $19,500 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done".,with Mrs.Anita Ephraim your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her on Email : anitaephraim44@...
I arrived on time for my 8:00 am appointment and was greeted by a delightful woman who immediately notified Frank. He was quick on the scene and so was the tire specialist, who began assessing my needs almost as soon as I got out of the car. Frank expedited the service (two rear tires) and before 1:00 pm it was done and the car clean. It was a seamless and pleasant experience all the way around, from arrival to check out--no wasted time. I even rode back to the dealership in a Tesla, Uber ride ordered by Frank. I am thankful for ...
best customer service!!
Evelyn was so helpful made everything go smooth . Thanks Mercedes for downtown la
Excellent service.
I came to DTLA Mercedes Benz on a Friday for “B” service for my 2015 S550 Coupe. I’ve had my 2000 S430, 2007 S550, and 2014 S550 serviced here as well. Always great service; master technicians; and no pressure to purchase things you don’t need. What I really appreciate is that they always do an inspection of your car to keep you up on things you might not be aware of. I typically don’t buy my tires from the dealer. However, the inspection revealed that I had extensive wear on the inside of my tires, and this presented a safety concern. ...
I worked with Diego R, the internet sales representative here at MB of LA. I will say Diego was awesome to work with and very much enjoyed the experience with him. He was readily available, knowledgeable and extremely helpful in making my decision. I was shopping remotely for a Mercedes AMG G 63 and Diego went above and beyond to give me information on the vehicle, videos and pictures of the vehicle and provided up front pricing. I felt that he was respectful of my time and receptive to my goals in purchasing this vehicle. I would 100% recommend Diego for anyone ...
Great attention to detail and great representation of the MB brand. Frank is excellent
Jerry D. and the staff are excellent, Attentive, polite, and they explain everything. I truly enjoy taking my car here for service and will keep doing so because of the way you all treat your customers. Excellent service. Thank you.
Frank was thee best salesman and really helped us through the entire process. JJ was very helpful during the finance process.
(Translated by Google) Excellent service (Original) Excelente servicio
