Brain helped me purchase my very 1st car and he made the experience extremely smooth and comforting. Even in such conditions as corona virus! His professionalism was exceptional and in a few years when I return I hope he’s still there to assist me!!!
Best dealer I’ve dealt with. Great service and overall welcoming. David was able to fix my window issue and spoiler which other dealers were blaming me for the problem. Thank you once again!
David of Parts and services is a co-fan of cars and Mercedes Benz brand itself not just #gold-star customer service who truly have a great attitude. Talking about, good and perfect fit for his job! He orders the stocks especially the one on display made this branch more better when it comes with accessories presentation and availability than any other Mercedes dealership. It made me bought a lot of original accessories (picture shown below). This guy deserves to be a manager of his field coz his way too over qualified now with what or who and how he is with ...
The service was super good because we had frank he is a great help and dealer offer the best service compared with other dealers for sure.
Even during a health crisis, DTLA Motors (Mercedes) was able to help me to pick up my lease return and get me into another vehicle without leaving my home. They delivered my new car right to my doorstep and took every precaution to ensure my safety and delivery. Big shout out to my salesperson Raymond Orosa. He has earned my loyalty and trust over the years. I have purchased and leased over 5 vehicles with him. He has always made it a priority I get the best deal possible and that I understand every detail of the process. Thank you again, ...
I was an extremely smooth process, both Brian and Diego were great as well as the financial services person who handled my finances. All Good
Pretty painless, minor price negotiation, got to work used car manager directly. Blah blah blah blah blah blah blah blah blah blah blah blah blah
Car was delivered to me by a very efficient, personable and professional young man!! Can't however recall his name............he mentioned to me he was of Greek heritage?
Los Angeles Downtown Mercedes-Benz is top notch. This Mercedes-Benz dealership staff is very respectful, helpful and go beyond to make sure their customers are taken care of. I can't say enough!!! They pick-up my Mercedes-Benz from my residence with no issues and my car was ready the next day. I highly recommend this dealership for your next Mercedes.
It's always a pleasure to bring my Benz in for service. Frank Phillip degree of knowledge, courtesy and decorum is sincerely appreciated. He takes a real interest in the care of my Benz. He is, "Mr. Customer Service!"