My service rep, Frank Phillips, knows my car as well as I do. His recommendations are sensible and accurate. He is friendly, knowledgable and most important, trust worthy. The facility is always clean and well maintained and the Service and Management employees are show respect to their customers. That is why I keep coming back.
I want to thank the Management and Especially Michael Masoued for taking the time to explain and made sure I was comfortable with every aspect of the sale. Even when I got upset with the finance guy for trying to sell me the extended warranty, the manger came thru with a little help to close the deal. All in all, the people there, including the dealership were top notch. Would definitely do business with them again
As a 14 year customer, I’ve never experienced a negative issue! My Advisor Frank Phillips always provides exemplary service along with sound advisements re. Vehicle reports. PS. DTLA offers great discount coupons too!
Really awesome service from Tino. He made me feel valued and ensured that issues on my car were resolved. He made sure that all the parts that were covered under warranty were paid by the warranty, not by me. This is something my previous dealer didn't do and I actually overpaid for service. I will be back again Downtown LA Motors!
Another scheduled service appointment for maintenance with Juan Kim. He was awesome as usual and provided another very easy and professional visit. I really appreciate him and his service. Always excellent and honest
I had an amazing experience leasing my new car from Mercedes-Benz LA. Jaz Ji was great and made the entire process hassle free and actually enjoyable. He listened to my needs and was happy to assist. This was my first purchase of a car in years. I went to other dealerships with sub par sales experiences. Jaz was recommended to me by a colleague and am thankful for it. Highly recommend Jaz Ji and this dealership!
Great service department... Ivan took great care of me highly recommend them fixed a issue another local dealership could not.
I wanted a very specific car that ended up being difficult to find. When nobody else could find the car I wanted, Cooper did! She didn't give up and she delivered! I'm very happy!
Jaz Li was great. This is the 4th Mercedes we’ve had , he’s always made the experience phenomenal. He’s a great sales man, knows his cars , very happy every time. Would recommend everyone I know to visit Downtown LA Mercedes for a great vehicle and experience. It is by far the best!