Customer Testimonials

The service here at Mercedes Benz of DTLA is spectacular. I had my car serviced here and they only keep it for a few days, when I got my car back it was riding perfectly. I've always like Mercedes and the service you receive here is top notch, compared to none.

They were exceptional, very caring, and wanted to help customer service was A1thank you Evelyn

Service department honestly is horrible. They keep saying the part is delay they don’t have a loaner vehical to give and I’m paying out of pocket for a rental for over a week and they still have no answer. I already file a claim with Mercedes-Benz USA and still nothing.

Great customer service

Attentive care and great communication. Thank you, Jerry?

Had a great experience taking my car to get serviced. Great staff! Excellent service. Super fast with finishing up my car. Will definitely come back here over and over

I always receive the best service from my service advisor Frank Phillips. I appreciate the attention and time he gives me. This is rare. He has been my service advisor for many years and I can honestly say is a pleasure to know him. Mercedes is fortunate to have an employee like Frank ! Thank you, Frank!😀

As always my service adviser Frank took excellent care of me always professional, knowledgeable and informactive. Made sure I had a ride back home and back to the shop. Always an excellent experience.

Every visit to the service department is a great experience thanks to Romar. His professionalism, attention to detail, and commitment to customer satisfaction truly set him apart. He consistently goes above and beyond to ensure everything is handled smoothly and efficiently. Exceptional service every time!

Two months' research looking for the 'perfect' Tesla Y. Dealt w almost 30 dealerships throughout California looking for a 'clean,' decent mileage, and within-my-budget car. Also , just as important was the need to deal with a salesperson who would only deal over email at least early on. In walks Vivian. She literally was the only person who didn't pressure me for a phone #; she provided an answer for all of my questions and multiple requests within reasonable time. My last request was a quick video and analysis of the car . She was quick to get that to me when others ... Read More

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Google - Nov 8, 2026

Two months' research looking for the 'perfect' Tesla Y. Dealt w almost 30 dealerships throughout California looking for a 'clean,' decent mileage, and within-my-budget car. Also , just as important was the need to deal with a salesperson who would only deal over email at least early on. In walks Vivian. She literally was the only person who didn't pressure me for a phone #; she provided an answer for all of my questions and multiple requests within reasonable time. My last request was a quick video and analysis of the car . She was quick to get that to me when others refused . That's when I flew down to LA to meet and pickup . In short , Vivian was willing to cut a bit off price, presented an honest assessment of the car, and went above and beyond without pressure to purchase. This is how salespersons should all be . She was very human and honest throughout. It was like dealing with a younger sister or family member. I mean this respectfully. She made a typically crappy experience in car buying to a digestible one. THANK YOU! Please buy from Vivian - great personality to boot !

Jen was amazing , helpful calm not pushy. We loved working with with her.

Hello, my name is Trina and I have a AMG 53 Mercedes, my Service advisor name is Evelyn Luna. She works at Mercedes-Benz downtown Los Angeles and the service department. She is one of the best advisors that I’ve ever dealt with in my many years of having a Mercedes. She always completes the needs that I ask she always communicates and lets me know what’s wrong with the car and is there anything that we can do to fix it? She has exceptional customer service every time I go into Mercedes. I have no problem getting the business ... Read More

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Google - Nov 6, 2026

Hello, my name is Trina and I have a AMG 53 Mercedes, my Service advisor name is Evelyn Luna. She works at Mercedes-Benz downtown Los Angeles and the service department. She is one of the best advisors that I’ve ever dealt with in my many years of having a Mercedes. She always completes the needs that I ask she always communicates and lets me know what’s wrong with the car and is there anything that we can do to fix it? She has exceptional customer service every time I go into Mercedes. I have no problem getting the business done that needs to be done. Evelyn Luna is one of the best.

Excellent work from Frank Phillips

Frank is awesome. My only critique is I wanted to get an estimate for body work on my E300 but never got a call about that.

(Translated by Google) The spare parts vendor was good, but the other people weren't as helpful. They seemed a bit like they weren't employees; it felt more like a catwalk, not even a greeting 👋 🤷 I think it would be better to hire machines to feel better (Original) Buena atención del bendedor de repuesto no tanto asi dela demás gente un poco como queno fuesen enpleados deai parecía más una pasarela ni un saludo 👋 🤷 creo que cera mejor contratar maquinas para sentirse mejor

I've been a customer at Downtown Mercedes LA for years. I was with Tino first who was great. When Tino moved from being a service advisor, I was real skeptical. However, I've been blessed to have Frank as my service advisor. He's attentive, doesn't try to over service me (my term LOL). He makes sure I'm taken care of whenever I call him to get my vehicle serviced. He answers my questions in language I can understand. I would most definitely recommend Frank to anyone.

Great experience. Great staff. I enjoy working with Evelyn!!

I had a superior experiance having my 2019 gLA 4 matic having a B service at 70,000 miles. Emerson, the service agent took the time to review all previous services from another service center before making recommendations on other optional items. He was the best service agent I have ever worked with in his thoroughness to form a perspectve on our particular situation.

I bought my car to this Mercedes because I had work done before and it was OK. I also took my car to Mercedes of Long Beach and they damaged my car . I am super when I pick my car up from this Mercedes because they put tires on my car that look like they were used and my car look horrible so now I going to get a second option to my sure that the new tire are use and they look like they rush putting my car back together and broke some things on my car I will ... Read More

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Google - Nov 2, 2026

I bought my car to this Mercedes because I had work done before and it was OK. I also took my car to Mercedes of Long Beach and they damaged my car . I am super when I pick my car up from this Mercedes because they put tires on my car that look like they were used and my car look horrible so now I going to get a second option to my sure that the new tire are use and they look like they rush putting my car back together and broke some things on my car I will never do business at this location again they don't handle my car right and the manager of ceo should be ashamed of how the fix people cars bo thank .

Edy is so great and helpful!

I was really good Car

Two things I did not like this time: one they did not wash my car like they advertise all the time, even included on the receipt and two, there was a surcharge for paying with a credit card without being told at time of payment especially when there are options to avoid it. This is something it should always be done, to let the client know or just to remind them; I don't remember being charged before Other than that they were very courteus & professional

Very professional outfit. My experience with them was really terrific. I like this dealership a lot. Let Bryan Romero help you with your purchase, an excellent sales executive for MBLA. Michael

My Service Representative David Cohen always explain everything that needs to happen, what's recommended and what can wait or not, thoroughly.

Jerry is a true professional. The dealership is the best because of its people.

Frank is always amazing!!!

I had an excellent experience working with David Cohen at Mercedes-Benz of Downtown LA! David was professional, knowledgeable, patient, and extremely helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and went above and beyond to make sure I was happy with my experience.I really appreciate his honesty, attention to detail, and outstanding customer service. If you're looking for a great experience at Mercedes-Benz of Downtown LA, I highly recommend asking for David Cohen. Thank you, David, for making everything such a pleasure!

Excellent Service

The service was great and David Cohen was very professional and proficient.

Very kind and positive attitude. Juan Kim

​I visited this Mercedes-Benz dealership expecting the premium service and professionalism associated with the brand, but left thoroughly disappointed. ​I purchased an oil filter and a drive belt at the parts counter. Instead of receiving my parts properly packaged at the counter, an employee handed me an unboxed drive belt directly in a hallway. The belt had a exposed metallic wire coming off it and lacked its original factory box/sleeve, which leaves no way to verify its part number or condition. ​When I asked for a quote for transmission and differential maintenance, the advisor simply hand-wrote a vague $900–$1,100 range ... Read More

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Google - Oct 27, 2026

​I visited this Mercedes-Benz dealership expecting the premium service and professionalism associated with the brand, but left thoroughly disappointed. ​I purchased an oil filter and a drive belt at the parts counter. Instead of receiving my parts properly packaged at the counter, an employee handed me an unboxed drive belt directly in a hallway. The belt had a exposed metallic wire coming off it and lacked its original factory box/sleeve, which leaves no way to verify its part number or condition. ​When I asked for a quote for transmission and differential maintenance, the advisor simply hand-wrote a vague $900–$1,100 range on the back of a piece of scrap paper. When I specifically insisted on a proper printout, he printed a form but still only scribbled a single total price in pen rather than providing an official, line-itemized estimate detailing parts and labor. ​Cut corners, loose unboxed parts, and handwritten estimates are completely unacceptable for an authorized Mercedes-Benz center. I expected meticulous service, but experienced a complete lack of care and professionalism.

I am extremely disappointed with my experience at Mercedes-Benz of Downtown Los Angeles. I brought my vehicle in for a battery-related issue and was informed that no loaner vehicles were available. The only transportation assistance offered was a $40 Uber voucher, despite the fact that I live approximately 40 miles away and would also need transportation back to the dealership to retrieve my vehicle. I understand that loaner availability may be limited, but I would expect a luxury dealership like Mercedes-Benz to make a greater effort to accommodate its customers, particularly when their vehicles are being serviced for mechanical issues. I escalated ... Read More

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Google - Oct 19, 2026

I am extremely disappointed with my experience at Mercedes-Benz of Downtown Los Angeles. I brought my vehicle in for a battery-related issue and was informed that no loaner vehicles were available. The only transportation assistance offered was a $40 Uber voucher, despite the fact that I live approximately 40 miles away and would also need transportation back to the dealership to retrieve my vehicle. I understand that loaner availability may be limited, but I would expect a luxury dealership like Mercedes-Benz to make a greater effort to accommodate its customers, particularly when their vehicles are being serviced for mechanical issues. I escalated my concerns to the service manager, Tim, hoping he could help find a reasonable solution. Unfortunately, he was dismissive of my concerns and unwilling to offer any additional assistance or alternatives. My disappointment isn’t simply about the lack of a loaner vehicle. It’s about the lack of flexibility, consideration, and customer care when faced with a situation that genuinely inconveniences a customer. For a brand that prides itself on luxury and exceptional service, this experience fell far below my expectations. Extremely disappointing.

Staff is nice but not much else to say. Basic Service A was delayed by 3 hours beyond original estimate. Took ages to get car even after I arrived to service to pick it up. Aside from that they charge $310 diagnostics per concern, highest I’ve seen in the country.

clearly a place thats too busy, called them 10+ times, no one is picking up the phone or call me back. My car finished the service, but I cannot reach out to anyone that should help me call the uber. I don’t know how to get my car from there. Not recommend.

I was quoted over $2000 for a simple problem that was solved with a spray and a brush. It is so disappointing to be quoted this much when a simple cleaning solved the problem. Customers deserve an honest diagnoses and fair treatment. Mind you I have warranty for my vehicle. I recommend having a second opinion before agreeing to expensive repairs. Last year also I took my vehicle to get my radio fixed under warranty and they tried to tell me my warranty wasn't in the system. They wanted to charge me over $3000 when my vehicle is under warranty. Ive ... Read More

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Google - Oct 9, 2026

I was quoted over $2000 for a simple problem that was solved with a spray and a brush. It is so disappointing to be quoted this much when a simple cleaning solved the problem. Customers deserve an honest diagnoses and fair treatment. Mind you I have warranty for my vehicle. I recommend having a second opinion before agreeing to expensive repairs. Last year also I took my vehicle to get my radio fixed under warranty and they tried to tell me my warranty wasn't in the system. They wanted to charge me over $3000 when my vehicle is under warranty. Ive had very bad experiences here

The parts department doesnt answer i tried calling multiple times in the span of 3 days

Miserable experience trying to return my car. If you aren't buying something, they will put you on hold until you have to call again. Will update review if anything changes when I try and drop off my car tomorrow.

I had a very disappointing experience at Mercedes-Benz Downtown today, particularly with Evelyn. My experience began with a phone call in the morning regarding my vehicle’s Service B. From the beginning, Evelyn’s tone toward me felt impatient, dismissive, and unprofessional. I was especially uncomfortable with the way she communicated with me, and I felt that I was not being treated with the level of courtesy and respect that every customer deserves. When I arrived, I was told the service would take approximately 2–3 hours, so I agreed to wait. However, I ended up waiting more than four hours. During ... Read More

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Google - Sep 16, 2026

I had a very disappointing experience at Mercedes-Benz Downtown today, particularly with Evelyn. My experience began with a phone call in the morning regarding my vehicle’s Service B. From the beginning, Evelyn’s tone toward me felt impatient, dismissive, and unprofessional. I was especially uncomfortable with the way she communicated with me, and I felt that I was not being treated with the level of courtesy and respect that every customer deserves. When I arrived, I was told the service would take approximately 2–3 hours, so I agreed to wait. However, I ended up waiting more than four hours. During that time, I approached Evelyn several times simply to ask for an update on my vehicle. She repeatedly did not acknowledge me and continued her phone conversations. What was particularly upsetting was that I personally observed her responding to other customers who approached her, even while she was on the phone, while my questions were repeatedly left unanswered. Eventually, another employee noticed that I had been waiting and offered to help me. At that point, Evelyn ended her call and offered to assist me herself. After being ignored multiple times, I no longer felt comfortable receiving assistance from her. I completely understand that dealerships can be busy and that service delays happen. The delay itself was not the main problem. The way I was treated was. No customer should be made to feel ignored, disrespected, or as though their time and concerns do not matter. I expected a much higher standard of professionalism and customer service from Mercedes-Benz. Unfortunately, based on my experience today, I do not plan to return to this location and cannot recommend it to others. I sincerely hope management reviews this situation and takes my concerns seriously.

Buying a car from them might be a good experience, but after-sales experience or getting your car serviced is definitely not.

Extremely poor customer service. I spoke with an agent named Jessica, and the entire interaction was frustrating and unprofessional. Her attitude came across as rude and dismissive, and she repeatedly failed to actually answer the questions I was asking. Instead of trying to understand or resolve the issue, it felt like she simply did not care and wanted to end the conversation as quickly as possible. Being ignored or brushed off when contacting customer service is completely unacceptable. If this is the level of service customers should expect, I would seriously reconsider doing business with this company. Management should review ... Read More

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Google - Sep 3, 2026

Extremely poor customer service. I spoke with an agent named Jessica, and the entire interaction was frustrating and unprofessional. Her attitude came across as rude and dismissive, and she repeatedly failed to actually answer the questions I was asking. Instead of trying to understand or resolve the issue, it felt like she simply did not care and wanted to end the conversation as quickly as possible. Being ignored or brushed off when contacting customer service is completely unacceptable. If this is the level of service customers should expect, I would seriously reconsider doing business with this company. Management should review this interaction and provide better training on basic professionalism, communication, and respect for customers.

Had an appointment this morning to get my car serviced only to find out that I couldn’t get my car serviced because the maintenance package that I paid for expired!!! After waiting in line at 7am for several minutes to discover that the Mercedes dealership wanted me to pay for service was beyond unreasonable. I appreciate the professional text alerts and all but tell me why you guys can’t look up my info to see if I was paying with a maintenance package or not when the appointment was made!? I’m sure I wasn’t the only ... Read More

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Google - Aug 28, 2026

Had an appointment this morning to get my car serviced only to find out that I couldn’t get my car serviced because the maintenance package that I paid for expired!!! After waiting in line at 7am for several minutes to discover that the Mercedes dealership wanted me to pay for service was beyond unreasonable. I appreciate the professional text alerts and all but tell me why you guys can’t look up my info to see if I was paying with a maintenance package or not when the appointment was made!? I’m sure I wasn’t the only pissed customer that has walked up in there for the same matter. Such a waste of everyone’s time. What the hell is going on?

I am extremely disappointed with my experience with Mercedes-Benz of Downtown Los Angeles. I brought my Mercedes-Maybach GLS 600 to this dealership in late July for service because the radio/display screen was intermittently going black while driving and I was receiving a low-battery warning. My vehicle was operational and drivable when I brought it in. While the vehicle was in the dealership’s possession, I was informed that it had become inoperable. What has made this situation even more unacceptable is the complete lack of communication afterward. As of today, my vehicle is STILL at the dealership, and I have ... Read More

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Google - Aug 25, 2026

I am extremely disappointed with my experience with Mercedes-Benz of Downtown Los Angeles. I brought my Mercedes-Maybach GLS 600 to this dealership in late July for service because the radio/display screen was intermittently going black while driving and I was receiving a low-battery warning. My vehicle was operational and drivable when I brought it in. While the vehicle was in the dealership’s possession, I was informed that it had become inoperable. What has made this situation even more unacceptable is the complete lack of communication afterward. As of today, my vehicle is STILL at the dealership, and I have not received a meaningful call from my service advisor, the service department, or dealership management explaining what happened to my vehicle, why it became inoperable while in their possession, or when it will be returned to me. I have repeatedly requested either the return of my vehicle or a clear explanation of its condition. Ironically, Mercedes-Benz USA has communicated with me and has attempted to contact this dealership on my behalf, including communicating that I want my vehicle returned or an explanation as to what is happening. Yet the dealership that actually has possession of my vehicle still has not provided me with an adequate response or resolution. At this point, because of the dealership’s handling of this situation, I have filed formal complaints with Mercedes-Benz USA, the California Bureau of Automotive Repair (BAR), California DMV, Better Business Bureau (BBB), and the California New Motor Vehicle Board (NMVB). This is a Mercedes-Maybach—not an inexpensive vehicle—and regardless of the make or value of a customer’s car, no customer should have to go through this simply to get information about a vehicle they entrusted to an authorized dealership. I brought them an operational vehicle for service. It became inoperable while in their custody. They still have it. And despite my repeated efforts to get answers, I still have not received a satisfactory explanation directly from the dealership. I will update this review if and when the dealership returns my vehicle and provides an explanation and resolution. Until then, based on my experience, I cannot recommend this service department.

Sprinter owners — I would strongly consider another Mercedes service center. My Sprinter was at Mercedes-Benz of Los Angeles for nearly 3 weeks and sat for over a week before initially being looked at. What’s the point of making a service appointment if your vehicle is going to sit untouched for that long? When I finally picked it up, not everything I had repeatedly explained even during a ride-along with the technician had been addressed. I then waited 25+ minutes for my vehicle and another 15 minutes hoping to speak with Service Manager Tim Endo, who apparently splits his time between Benz DTLA ... Read More

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Google - Aug 23, 2026

Sprinter owners — I would strongly consider another Mercedes service center. My Sprinter was at Mercedes-Benz of Los Angeles for nearly 3 weeks and sat for over a week before initially being looked at. What’s the point of making a service appointment if your vehicle is going to sit untouched for that long? When I finally picked it up, not everything I had repeatedly explained even during a ride-along with the technician had been addressed. I then waited 25+ minutes for my vehicle and another 15 minutes hoping to speak with Service Manager Tim Endo, who apparently splits his time between Benz DTLA and Ford. I asked Barry Murphy to have Tim call me and also emailed him directly. Still no call. After this experience, I’ve lost confidence in this dealership and will be taking my Sprinter elsewhere. Find a sprinter center with someone who’s enthusiastic about sprinters as much as you and that actually cares about taking care of customers.

Save yourself the headache and purchase your car elsewhere. The most disorganized, aloof, incompetent dealership that we have ever had the displeasure of interacting with. They are only focused on getting you to purchase their car. Once you do, you are completely left on your own to figure out next steps. Tino responded to this review but has literally been cc’ed on each email we have sent to date without response. That’s how laughable this place is.

I had a flat tire last Thursday night and had Mercedes Service to arrange towing my car to the dealership. That was great. What followed is the pure frustration. I made multiple phone calls to my advisor and finally got to talk to him Friday afternoon. There was some issues and he informed me it may take a few das to sort out and replace the tire. Since then, no phone calls or text messages to update what is going on. I made multiple phone calls and left messages, but no return messages. Today is Tuesday and I don't ... Read More

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Google - Aug 11, 2026

I had a flat tire last Thursday night and had Mercedes Service to arrange towing my car to the dealership. That was great. What followed is the pure frustration. I made multiple phone calls to my advisor and finally got to talk to him Friday afternoon. There was some issues and he informed me it may take a few das to sort out and replace the tire. Since then, no phone calls or text messages to update what is going on. I made multiple phone calls and left messages, but no return messages. Today is Tuesday and I don't think I can get the car today either.

Parts department does not answer the phone

From my service experience during my July 2026 visit. My car was brought to this dealership because the door panel was making noise and sunroof has a vibration noise. After the repair, my car came back with additional damage. The leather on the door panel was torn, and the exterior door handle touch sensor no longer worked. Tim, The Service Manager. I explained him that my car had been additional damaged after repair. Unfortunately, He said that he did not know what the foreman had done. Tim appeared unwelcoming, and very rude throughout our conversation. At the very least, he could ... Read More

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Google - Jul 29, 2026

From my service experience during my July 2026 visit. My car was brought to this dealership because the door panel was making noise and sunroof has a vibration noise. After the repair, my car came back with additional damage. The leather on the door panel was torn, and the exterior door handle touch sensor no longer worked. Tim, The Service Manager. I explained him that my car had been additional damaged after repair. Unfortunately, He said that he did not know what the foreman had done. Tim appeared unwelcoming, and very rude throughout our conversation. At the very least, he could have spoken to me with respect and empathy, especially since I was the customer who was affected by the damage caused during the repair. I honestly don't understand how someone with this attitude, unwillingness to listen and the poor service can be a Service Manager. I want to make it clear that Emerson, my service advisor, has always provided me with great customer service whenever I visit the dealership. I understand that he is the coordinator between the customer and the foreman, and many decisions are beyond his control. I'm the kind of customer who doesn't want to bring my car to the dealership frequently unless it's absolutely necessary. If the car has no issues, I don't want to waste my time or risk additional repair costs. For my case I brought my car in on June 16, 2026. The work was not completed properly, and it took until July 16, 2026, for me to get my car back. The entire repair process took one month. Overall, my experience with this dealership. The Service Manager provided poor customer service, and the foreman performed careless work that caused additional damage to my vehicle. On top of that, some of the original issues were not repaired, yet the vehicle was returned to customer with the claim that no problems were found.

I stopped by this dealership to ask about a lease deal I found on Leasehackr. The salesperson directed me to the sales manager, Tony. He asked me a few questions, and I showed him the lease offer I had seen online. As soon as he looked at the post, his attitude completely changed. Instead of explaining whether they could match the deal or discussing my options, he became rude and simply told me to “go somewhere else.” I’ve visited many dealerships over the years, and I’ve never been treated with such disrespect. Even if a dealership can’t ... Read More

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Google - Jul 26, 2026

I stopped by this dealership to ask about a lease deal I found on Leasehackr. The salesperson directed me to the sales manager, Tony. He asked me a few questions, and I showed him the lease offer I had seen online. As soon as he looked at the post, his attitude completely changed. Instead of explaining whether they could match the deal or discussing my options, he became rude and simply told me to “go somewhere else.” I’ve visited many dealerships over the years, and I’ve never been treated with such disrespect. Even if a dealership can’t honor a particular offer, there’s no reason to treat a potential customer this way. Based on my experience, I would avoid this dealership.

I want to start by saying i was completely satisfied with the sales person her name is YEN she completely answered all our questions regarding the car she explained everything in English and Spanish we were really excited about this car because it was a birthday gift for our daughter but wen we got to finance department everything change and not because of the person because he was also helpful but because seems they couldn’t offer us any type of warranty on the purchase due to the finance company was not allowing it there was no type of effort ... Read More

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Google - Jul 22, 2026

I want to start by saying i was completely satisfied with the sales person her name is YEN she completely answered all our questions regarding the car she explained everything in English and Spanish we were really excited about this car because it was a birthday gift for our daughter but wen we got to finance department everything change and not because of the person because he was also helpful but because seems they couldn’t offer us any type of warranty on the purchase due to the finance company was not allowing it there was no type of effort to try to work out with another finance company even tho the finance guy talk to manager he only offer us 10 days of warranty it's sad that being a manager and knowing this cars are really expensive to get fix he cannot manage to offer us at least 3 months of warranty this was the main reason why we decided to get this car from the original dealership because of warranty they should take more of consideration and care for there customers that are purchasing used cars we had a Mercedes Benz before and i had a really bad experience with my old car but my daughter really wanted this car for her 18th birthday we just wanted to make her happy and surprise her car is beautiful from inside and outside well taken care but just the fact they dont offer warranty on used cars i wont take any consideration to come back to this dealership a BIG THANK YOU TO YEN SHE WAS GREAT SALES AGENT.

Very poor customer service Don't come here ⚠️ There was no communication with the person in charge or any representative. I dropped off my new vehicle—which had only 152 miles on it—because the A/C compressor was defective from the factory. This was a Mercedes issue that should have been prioritized; instead, they kept my car for over 15 days without offering a loaner vehicle. They claimed one of the tools needed for the repair had broken down—to which I asked, "You only have one tool?" Why didn't they let me know? I would have taken ... Read More

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Google - Jul 8, 2026

Very poor customer service Don't come here ⚠️ There was no communication with the person in charge or any representative. I dropped off my new vehicle—which had only 152 miles on it—because the A/C compressor was defective from the factory. This was a Mercedes issue that should have been prioritized; instead, they kept my car for over 15 days without offering a loaner vehicle. They claimed one of the tools needed for the repair had broken down—to which I asked, "You only have one tool?" Why didn't they let me know? I would have taken the car to another location! There were many people there complaining that their vehicles were still sitting unrepaired; it was chaotic seeing so many cars at the service entrance. I certainly wouldn't go back there; it’s a waste of time, and the staff provides absolutely no attention to customers They don't answer your calls either. They were supposedly going to give me compensation for the nearly three weeks my vehicle was there, but they never offered anything , They just lied 🚫,

Very disappointing service experience. Everything was a mess. The pickup time was delayed by more than two hours, and when we finally arrived, the vehicle still wasn’t fully ready. Staff had to access my car again to complete work that should have been finished before pickup. The complimentary car wash was also missed entirely, and the only solution offered was for me to come back on another day. For a Mercedes-Benz dealership, this level of coordination and customer service is unacceptable. I expect my vehicle to be fully completed, inspected, and ready when I am told to pick it ... Read More

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Google - Jun 7, 2026

Very disappointing service experience. Everything was a mess. The pickup time was delayed by more than two hours, and when we finally arrived, the vehicle still wasn’t fully ready. Staff had to access my car again to complete work that should have been finished before pickup. The complimentary car wash was also missed entirely, and the only solution offered was for me to come back on another day. For a Mercedes-Benz dealership, this level of coordination and customer service is unacceptable. I expect my vehicle to be fully completed, inspected, and ready when I am told to pick it up. This was my second service visit here, and unfortunately the experience was worse than expected.

My experience with Mercedes-Benz Downtown service has been extremely disappointing. To explain the situation, my sunroof suddenly stopped closing, so I scheduled a service appointment on June 1st. When I made the appointment, I specifically requested and was confirmed for a loaner vehicle. I arrived on time, only to be told that no loaner vehicles were available. The staff told me they would contact me within a week once a loaner became available, so I went back home. Today, June 4th, I received a call informing me that there will not be any loaner vehicles available until the end of ... Read More

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Google - Jun 5, 2026

My experience with Mercedes-Benz Downtown service has been extremely disappointing. To explain the situation, my sunroof suddenly stopped closing, so I scheduled a service appointment on June 1st. When I made the appointment, I specifically requested and was confirmed for a loaner vehicle. I arrived on time, only to be told that no loaner vehicles were available. The staff told me they would contact me within a week once a loaner became available, so I went back home. Today, June 4th, I received a call informing me that there will not be any loaner vehicles available until the end of June. What made the situation even worse was the attitude of the representative who called me. She did not offer any apology whatsoever and appeared completely unaware of the detailed notes and information that had already been documented regarding my vehicle and situation. The conversation felt extremely rude and dismissive, as if the response was simply, “There are no loaners available, so you’ll have to deal with it or go somewhere else.” After the call, I was left feeling very frustrated and disappointed. I never expected this level of customer service from Mercedes-Benz. Not only am I dealing with a vehicle issue that prevents me from properly using my car, but my vehicle also currently has seven open recalls that need to be addressed. The lack of communication, accountability, and basic customer care throughout this process has been unacceptable. I sincerely hope Mercedes-Benz takes customer service more seriously than what I experienced here.

Hands down worst customer service I’ve ever experienced. I was trying to contact the service department to schedule an uber to pick up my car. My service advisor David Cohen was out so he didn’t respond until hours later. I tried calling, texting, and chatting, nobody could seem to help me. Everyone kept saying they would “pass along” my issue to someone who could assist me. It’s comical because I had the sales department call me asking if I was interested in trading in my car…the one that I couldn’t even obtain from this awful ... Read More

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Google - May 24, 2026

Hands down worst customer service I’ve ever experienced. I was trying to contact the service department to schedule an uber to pick up my car. My service advisor David Cohen was out so he didn’t respond until hours later. I tried calling, texting, and chatting, nobody could seem to help me. Everyone kept saying they would “pass along” my issue to someone who could assist me. It’s comical because I had the sales department call me asking if I was interested in trading in my car…the one that I couldn’t even obtain from this awful dealership. I had just paid thousands of dollars at this dealership and I couldn’t even get a free uber back to my car. It’s Saturday and nobody got back to me before they closed. I’m now without a car till Tuesday because of the long weekend. This is supposed to be an “luxury” dealership - every individual I spoke to / texted was so unhelpful it was baffling. I’m never coming back here again. *update I paid for my own uber Tuesday morning - do NOT come here*

Made a phone appointment for this MB dealership… Their AI scheduled me for a tire repair!!! I came all the way from OC to LA! And they told me they don’t do that…. Don’t bother coming here if you get a nail in your tire.. If you can change tires you can also patch them lmfao… PS.. update your AI so it doesn’t schedule your customers for a TIRE REPAIR!!! Wasted a good chunk of my time!!

Horrible phone service. They hang up on you if can’t answer the questions. Also I’m waiting for my car to get fixed for weeks. So I’m not sure what the positive reviews are about, those people don’t seem to be professional. UPDATE: after I left this review, they sent me a public message and then ghosted me. All you need to know about this place.

Very disappointing experience at the service center. I had a scheduled service appointment and specifically requested a same-day rental car, but the entire process was poorly managed and extremely frustrating. When I arrived, my service advisor seemed uninterested and inattentive to my situation. Thankfully, Juan Kim and Juan were more helpful — Juan in particular provided great customer service — but the overall experience was still unacceptable. After completing my service paperwork, I waited for the rental car representative, only to find out he was at lunch. There was a sign posted with his expected return time, but he came back 10–15 minutes ... Read More

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Google - May 8, 2026

Very disappointing experience at the service center. I had a scheduled service appointment and specifically requested a same-day rental car, but the entire process was poorly managed and extremely frustrating. When I arrived, my service advisor seemed uninterested and inattentive to my situation. Thankfully, Juan Kim and Juan were more helpful — Juan in particular provided great customer service — but the overall experience was still unacceptable. After completing my service paperwork, I waited for the rental car representative, only to find out he was at lunch. There was a sign posted with his expected return time, but he came back 10–15 minutes later than indicated. Unfortunately, I had a doctor’s appointment at 1:00 PM, so the delay caused unnecessary stress and inconvenience. What made the situation worse was that another employee was sitting at the desk but refused to assist, stating that it “wasn’t his job.” No one apologized for the delay or showed any concern for the customer experience. I don’t understand how a service department can operate without backup coverage while employees are away. Customers should not have to waste time because of poor coordination and lack of accountability. Overall, this was a very disappointing experience, and I hope management seriously improves the service process and customer care moving forward.

Horrible experience overall. The sales representatives never answered calls and did little to resolve our issues. They also overcharged for services and did not properly take care of us as customers. Not recommended.

Extremely disappointing service experience with Mercedes-Benz of Downtown Los Angeles. I purchased a Mercedes-Benz EQE less than two weeks ago and the heater is already malfunctioning. When I called for service, they couldn’t provide a loaner date, said they would call me back, and never did. Lack of communication and follow-through is unacceptable—especially after a major purchase from a luxury dealership.

I towed my car there Saturday afternoon because the check engine light came on. I didn’t expect for it to be seen Saturday as most people have appointments and it was late in the afternoon. I get a call while I was unavailable and then they were closed so I didn’t expect to hear from them. Then Monday I was waiting for a call or some acknowledgment but nothing so I text around 1030. Nothing, so finally around 11 I called and I spoke to Jerry. Told him the issue, he told me they were busy but he would get ... Read More

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Google - Apr 28, 2026

I towed my car there Saturday afternoon because the check engine light came on. I didn’t expect for it to be seen Saturday as most people have appointments and it was late in the afternoon. I get a call while I was unavailable and then they were closed so I didn’t expect to hear from them. Then Monday I was waiting for a call or some acknowledgment but nothing so I text around 1030. Nothing, so finally around 11 I called and I spoke to Jerry. Told him the issue, he told me they were busy but he would get back to me. I waited around all day and nothing. No text. No acknowledgment. Nothing. It’s Tuesday now and I still haven’t heard from anyone. I’ve called three times. Twice to Jerry and once to the manager Emerson Molina. Nothing. I have no idea about the status of the car. When I’m getting it back. Nothing. It’s been gone since Saturday. I would definitely never recommend you ever tow your car to this dealership. Tow it anywhere else. Based on this experience I would never take my car here to get serviced again.

Very rude staffs. Do not use services at this dealership. They look down their nose at you.

Worst experience ever . Trying to buy a $43k cargo van for my business and with the credit score of 765. They made a lot of excuses since first visit in order to qualify me. Salesman: Nick Liu. I Went 3 times. After first time without running my credit score. He told that I won’t qualify as guarantor for the purchase with my company that I need a co-signer. Without running credit. I brought a co signer with a better credit score and they kept giving excuses, Not wanting to sell to us. Maybe they had another deal where they could make ... Read More

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Google - Apr 12, 2026

Worst experience ever . Trying to buy a $43k cargo van for my business and with the credit score of 765. They made a lot of excuses since first visit in order to qualify me. Salesman: Nick Liu. I Went 3 times. After first time without running my credit score. He told that I won’t qualify as guarantor for the purchase with my company that I need a co-signer. Without running credit. I brought a co signer with a better credit score and they kept giving excuses, Not wanting to sell to us. Maybe they had another deal where they could make more profit. So judge for yourself guys !!!

I will never take my car there again. Took my 2024 C300 in to see what was wrong with it took them over a week to tell me what was wrong with my car and I had to call them. They also didn’t have a loaner vehicle and when I receive my car back, my dash cam was unplugged which I do not appreciate out because I was almost involved in a accident and I wouldn’t have been able to show proof of the accident that it wasn’t my fault because my dash camera was unplugged by one ... Read More

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Google - Mar 28, 2026

I will never take my car there again. Took my 2024 C300 in to see what was wrong with it took them over a week to tell me what was wrong with my car and I had to call them. They also didn’t have a loaner vehicle and when I receive my car back, my dash cam was unplugged which I do not appreciate out because I was almost involved in a accident and I wouldn’t have been able to show proof of the accident that it wasn’t my fault because my dash camera was unplugged by one of the Mercedes mechanics or attendant

VERY BAD EXPERIENCE WITH MERCEDES BENZ OF LA! In June of 2025 I purchased a vehicle there. 4 months later I had to take my car back to the dealer because the air conditioning stopped working. It took them over two weeks to supposedly fix the issue. Then, roughly 4 months later I had to take the car back because the same air conditioning issue happened again. This vehicle is not even a year old and the purchase price for it doesn’t go with the problems this car has. This time around they took even longer. My estimator wouldn’t answer my ... Read More

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Google - Mar 26, 2026

VERY BAD EXPERIENCE WITH MERCEDES BENZ OF LA! In June of 2025 I purchased a vehicle there. 4 months later I had to take my car back to the dealer because the air conditioning stopped working. It took them over two weeks to supposedly fix the issue. Then, roughly 4 months later I had to take the car back because the same air conditioning issue happened again. This vehicle is not even a year old and the purchase price for it doesn’t go with the problems this car has. This time around they took even longer. My estimator wouldn’t answer my calls and messages. I had to call the front desk so they can contact the person for me. When the estimator finally comes in contact with me he explains what the problem was. I was with out a car for a week before I asked if there was a loner vehicle that could be provided. He said yes. But why couldn’t he have told me without asking since the beginning? On Friday March 13, 2026 my car was returned to me with the indication that it was fixed. When I went to pick it up my estimator wasn’t there. Besides It taking a while for me to simply receive my car, I wasn’t given any paperwork of the issue and the work preformed. I wonder how long will it take this time for the same issue to resurface again? Later that day Friday March 13, 2026 I noticed that in the right rear of the vehicle it had a hit. I investigated at the 3 other places I went to after I left the dealership. I couldn’t find anything. On Tuesday March 17, 2026 I contacted Mercedes Benz of LA to inquire about it. They said to send pictures and they will look into it and contact me. They never did. I then proceeded to contact the estimator he didn’t answer so I left him a message. When he contacted me the next day I explained to him the situation and he claimed to be unaware. Hey told me to send him the pictures and that he will investigate. Hey said he would call me back. When he wasn’t calling me back I contacted him. He told me that him manager Emerson Molina told him that I reported the incident to late that if I would of reported it the same day they would be responsible. I contacted Mercedes Benz of LA 4 days later because I didn’t think it happened there. Like I mentioned earlier I was investigating at the places I stopped after I left the dealership. I asked for his managers name and number so I can contact him. He provided the information. I place him a call but he didn’t answer. No surprise! I left him a message it’s been 2 days and still nothing from him. At this point I’m really regretting me walking into Mercedes Benz of LA to purchase my vehicle. I only got treated with respect when I was there to purchase my vehicle. Now, I’m forced to personally walk into Mercedes Benz of LA and ask to speak with the personal that doesn’t return my calls ,Emerson Molina service manager, and his boss. When this could of been solved over the phone.

I’ve had a Mercedes since 2017, and I’ve never experienced service this poor at any location. My advisor, Barry, was extremely careless, and there was a complete lack of communication despite multiple calls, voicemails, and texts. I even tried reaching the manager, Emerson, and couldn’t get a response. My car wasn’t ready when promised, and no one kept me informed at any point. Save yourself the frustration and avoid this location.

Worst possible place to buy parts. They never answer the phone and when you are there in person service take very long.

Dropped my car off on a Monday due to an exhaust flap actuator malfunction on my G63. Didn’t hear from my service advisor once for the four days it was in, got ghosted via text and call until my car was ready to be picked up on Friday. Texted and called multiple times a day and not a single response. I normally don’t write reviews but what sent me over the top was when I came to pick my car up, my seats were completely covered in dirt and gunk from the service techs. I don’t even ... Read More

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Google - Mar 21, 2026

Dropped my car off on a Monday due to an exhaust flap actuator malfunction on my G63. Didn’t hear from my service advisor once for the four days it was in, got ghosted via text and call until my car was ready to be picked up on Friday. Texted and called multiple times a day and not a single response. I normally don’t write reviews but what sent me over the top was when I came to pick my car up, my seats were completely covered in dirt and gunk from the service techs. I don’t even treat my car this way. If you know a customer is dropping off their 200k+ car that’s been well cared for judging by its’ condition, you should have some decency to respect someone elses’ belongings. Going to have to dish out a couple hundred dollars on a detail to fix this mess. Creases everywhere, stained stitching and dirt all over the seats. What was funny was they had my seats covered with a plastic wrap when they dropped me off my keys and underneath the film was complete filth. What’s the point of using a cover if you won’t use it while performing the service / repair? I hope they take the time to review how they treat customers because I won’t be returning again.

Attempted to drop my car off for service. David was my service advisor. I waited 45 minutes just to drop my car. He was rude and unprofessional and seemed stressed out. Everyone question I had David was combative and short for no reason. I decided to take my car to the Beverly Hills location and had a much better experience.

Unfortunately, our experience was not a positive one. We were ready to purchase a certified pre-owned vehicle after seeing it advertised online. The manager presented what was described as a discounted out-the-door price, which matched the listed online price at the time, and indicated there was no flexibility. Shortly afterward, the vehicle’s online price was reduced by $1k+. We scheduled an early morning appointment to complete the purchase and confirmed it the day prior. However, we were then informed via text on the way to our appointment that the vehicle was no longer available. Throughout the process, there were ... Read More

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Google - Feb 28, 2026

Unfortunately, our experience was not a positive one. We were ready to purchase a certified pre-owned vehicle after seeing it advertised online. The manager presented what was described as a discounted out-the-door price, which matched the listed online price at the time, and indicated there was no flexibility. Shortly afterward, the vehicle’s online price was reduced by $1k+. We scheduled an early morning appointment to complete the purchase and confirmed it the day prior. However, we were then informed via text on the way to our appointment that the vehicle was no longer available. Throughout the process, there were frequent follow-ups and pressure to visit the dealership or place a deposit, which made the experience feel uncomfortable and unpleasant. Overall, we found the service and negotiation process below expectations and not as professional as we had hoped.

Worst experience. I approached GEORGE BIK in front of his lobby, with customers and employees present, and extended my hand to greet him. He completely ignored me. To lighten the awkward moment, I jokingly shook my own hand, and one of his employees standing behind me noticed and kindly stepped forward to shake my hand instead — a very friendly and professional gesture on his part. After spending a hundred plus on a vehicle, you would at least expect a basic level of courtesy and respect. I’ve been to this dealership a few times, and this is by far the ... Read More

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Google - Feb 15, 2026

Worst experience. I approached GEORGE BIK in front of his lobby, with customers and employees present, and extended my hand to greet him. He completely ignored me. To lighten the awkward moment, I jokingly shook my own hand, and one of his employees standing behind me noticed and kindly stepped forward to shake my hand instead — a very friendly and professional gesture on his part. After spending a hundred plus on a vehicle, you would at least expect a basic level of courtesy and respect. I’ve been to this dealership a few times, and this is by far the worst I’ve been treated. I will not recommend anyone come to this dealership.

In general, the staff at this location (both sales and service) consistently provide excellent work and treat customers with professionalism. However, my recent interaction with Frank in the service department fell short of that standard. His demeanor came across as unprofessional with rude statements that are borderline racist. There is significant room for improvement in his customer service approach.

11/26/25 My experience here was not great. After receiving the notification to pick up my car, I asked my Service Advisor for an Uber. He said he would send one, but he never did. I waited for a long time, and when it became clear it wasn’t coming, I ordered my own because I was worried about being late to work. When I arrived at the Advisor desk, he was at his computer and told me he had gotten busy, which is why he never requested the Uber. When handing me my paperwork, he only confirmed whether I had paid ... Read More

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Google - Jan 13, 2026

11/26/25 My experience here was not great. After receiving the notification to pick up my car, I asked my Service Advisor for an Uber. He said he would send one, but he never did. I waited for a long time, and when it became clear it wasn’t coming, I ordered my own because I was worried about being late to work. When I arrived at the Advisor desk, he was at his computer and told me he had gotten busy, which is why he never requested the Uber. When handing me my paperwork, he only confirmed whether I had paid and didn’t explain any of the work performed. I asked if the coolant had been added, and he responded, “Yes. The technician performed a coolant pressure test and he shouldn’t have done that. The technician did more than what he was supposed to do.” As a client, that comment confused. The Advisor then gave me my paperwork and told me my car would be brought up shortly. I left feeling extremely disappointed by the lack of customer service, communication, and overall effort especially since this was my first time having my Mercedes serviced. The entire interaction felt like a transaction rather than an attempt to ensure I was satisfied with the work completed. Because of this experience, I will not be returning and would rather drive farther to have my vehicle serviced elsewhere

Negative experience. Not recommended. The vehicle has an intermittent issue that has been occurring over a long period of time. The service department repeatedly claimed they “could not find any problems.” During my last visit, I was initially discouraged from leaving the car for diagnostics. After the repair, the service documentation intentionally omitted the specific issues I clearly reported, apparently to avoid showing the ongoing history and duration of the same problem. Instead, only minor or irrelevant items were documented, making it appear as though no real issue existed. When I requested that my concerns be properly documented and asked ... Read More

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Google - Dec 28, 2025

Negative experience. Not recommended. The vehicle has an intermittent issue that has been occurring over a long period of time. The service department repeatedly claimed they “could not find any problems.” During my last visit, I was initially discouraged from leaving the car for diagnostics. After the repair, the service documentation intentionally omitted the specific issues I clearly reported, apparently to avoid showing the ongoing history and duration of the same problem. Instead, only minor or irrelevant items were documented, making it appear as though no real issue existed. When I requested that my concerns be properly documented and asked for a manager, the manager, Mike, refused to make any corrections, stating that the service department would not document these issues because they were aware that I had provided documents to an attorney regarding a defective vehicle. When I pointed out that this approach might be unlawful, he acknowledged that I had the right to involve an attorney; however, his demeanor and response clearly indicated disapproval, and my concerns continued to be dismissed. After receiving the vehicle back, I opened the hood to review the work and noticed spider webs under the hood, raising concerns about whether the vehicle had actually been properly inspected. The car was returned to me dirty and with a very low battery charge, despite the fact that the service department knew I had a long drive home. This conduct was highly unprofessional. Customers should proceed with caution. Karen

For the past 2 weeks I’ve have called every other day to speak to a service advisor for a quote. No one answers phone calls at the service department. I’ve left voicemails but no one calls back. If this is how they are I don’t want to get my vehicle serviced there.

Horrible service transferred more than 4 times nobody can respond for anything and none of the managers can give proper response. Nobody is responsive.

Horrible service!!!! No one seems to want to help. Service dept always short staffed.🤨👎