Customer Testimonials
Great Service!
Amazing experience with Tino! He was attentive, honest, and caring for my satisfaction and experience. Definitely reccomend !
Very nice sales team, compared to others not too pushy which I hate.
Great service. Thank you.
Barry and the whole team were extremely kind and efficient. They were super busy but had a great system worked out. Free Uber ride while service was being done is a great perk. Highly recommend!
Jerry is the best in the service dpt. Highly recommended.
Had a wonderful experience at Mercedes-Benz Service Department. Tino was super helpful and responsive. Texting me throughout the whole process; giving me updates and making sure I didn't have to wait long for my car. Highly recommend! Thanks so much Tino and the rest of the Mercedes-Benz of Los Angeles team!
Went to Mercedes Benz Downtown LA just to LOOK and test drive…🌚. I didn’t have an appointment, but the Sales Consultant, Galo Sanjinez, was kind enough to assist me. He showed me the specific vehicle I wanted to see and nothing more. I appreciated that he was not trying to shove another vehicle down my throat b/c it was “better.” I test drove it while Galo went over the specifications without trying to sneak in a salesy pitch, which I also appreciated. At the end it was the perfect SUV that I didn’t know I needed or ...
Barry went above and beyond. My first time visiting the service center and it was a smooth and easy process. Transportation was covered by Mercedes-Benz to and from the dealership. They even detailed and washed my vehicle! It looked brand new when I picked her up. The service at this location is TOP TIER. I highly recommend if you would like to purchase or service a vehicle. Thank you again!
My service manager Mr. Frank did a wonderful job helping me with my problem he always do, he’s an asset to your company
Service Team is always polite and professional.
MB of Los Angeles is absolutely the place you want to come to buy or service your Mercedes-Benz!!!!!! Evelyn,Veronica, Ayman, & Gary , George sales manager in finance went above and beyond the call of customer service, they all work in different departments but worked seamlessly together to get my car repaired, serviced and refinanced, all in less than a Week!!!! Let me tell you the communication from the time I called and talked to Veronica being transferred to Evelyn than to Gary in finance to Ayman it was as sweet as a amg gts performance, if you go to ...
The car purchasing process was made really easy and i got exactly what I wanted. Shoutout to Bryan Romero! Also the service department is amazing. I dropped my car off yesterday for a tire leak and they replaced my rear tires within a few hours (mind you I didn't even have an appointment). Marlon and Jerry are great and easy people to work with. Thank you very much guys!
Great service as always.
The staff is very professional and friendly. As a small business owner that combination is really not found in most large companies. Well done. Shawn Cornish President/ CEO THREE PALMS EXECUTIVE TRANSPORTATION.
Juan Antonio @Servise was Best
Everything went smoothly. Thanks Berry!! You are the Best!
Great service and loads of information when leasing my new car! Thank you guys so much, please go to Chris Chong if you need anything!!
My salesman Ata was great and the whole process was smooth. Love my new car!
Kevin Kim is such a professional, knowledgeable staff member and I will definitely recommend him to everyone!
This dealership is taking all measures to keep customers safe during the COVID crisis. I loved my experience at this dealership. I wouldn’t have wished for a better car buying experience.
We recently purchased our second vehicle from this dealership and the service as always was flawless. Diego is very professional and knowledgeable. Without question I send all my friends and family to Diego. I’ve been buying from dealerships over 30 years and I can say the level of professionalism I get with Diego speaks volumes. Not only has he delivered both of our vehicles he was thorough in his explanation of the vehicle to the level of our expected understanding. Thank you Diego!
Very satisfied...
Mercedes Benz of Los Angeles is very professional and top notch. Juan Galindo in Sales gave me the best service. He was professional, efficient and got my Mercedes Benz sold in a blink of an eye. Within a few emails, my check was cut immediately before i dropped off my car. Thanks Juan, you gave me stressfree transaction like no other.
From the time we arrived to the time we drove away in our new car, we had nothing but a pleasant experience. The team was very professional and efficient, accommodating our kids along the way. Special thanks to Ayman, Craig, and Sophie. I highly recommend this dealership and this team!
Frank Phillips is the greatest!!
Internet Sales Department is the best in the west! Always giving great deals! I recommend them!
I was looking to buy an S550 and couldn't find one with the package I wanted. This dealer was the only one I could find that had it with everything I want and they gave my a great a deal on it! Very friendly staff!
My car had annoying rattling noise in the dashboard. They fixed it in one day. Experience was so smooth and fast. They also gave me courtesy car. Everything was for free, because of the warranty. Representatives are very professional.
I've been visiting DTLA for quite a few years, and my Service Advisor Barry Murphy, has always been mindful of my time and my budget. They do the work on time and very efficient and Barry always tells you what you're priorities should be. I highly recommend him.
Best place to buy or lease a car. Look for Ted Kim. Is the best
Service was efficient and well-organized
Prompt service and courteous staff. Neat waiting areas with WiFi.
nice
Great & fast service!!
FIVE STAR
nice!!!
Honestly the best experience I've had servicing my vehicle ever! The customer service is top notch. Shoutout to Tino for helping me, super sweet and professional guy. Highly recommend.
Normally Eric Dorsey is my service advisor but until he returns Berry took fabulous care of me Berry’s customer service was great and he provided me with all the information I needed and he did everything I asked I always come back to downtown LA Mercedes
Nice and huge Mercedes Benz dealership in downtown LA. The people are very friendly and attentive to everyone walking to their dealership. Mr. Brian Rowinski is our internet sales person and he's excellent, very helpful, and very honest. Highly recommended Brian if you're shopping online for a Mercedes Benz.
