I am a long time customer of Downtown LA Motors - Mercedes and as usual I received superb service from the time I drove in til my departure. Service Advisor Frank Phillip is very thorough and efficient. Today 3/15/18 was my 1st service on my new car and I had forgot I had purchased a service package. The integrity and honesty of Frank letting me know this made my day! It is greatly appreciated! Thank you upper mgmt for having a fantastic staff!!!
while I am not happy about bringing my car in for recalls, this dealership is very accommodating! they always have things ready so that I don't have to wait and waste time.
My service advisor Erik is so amazing!!! He is the best. Always makes sure I have an wonderful experience and takes superior care of my car.
Nice people around and it was very easy and comfortable to talk to him. I brought my family to lease a Car and he was very nice to my family.
Great experience George Bip is very helpful me and my mom are very happy with our new car!!
Service at DTLA Motors MB was as expected from Mercedes. What stood out on this visit was the assistance I received from Frank Phillips in obtaining a repair under my after market warranty agreement. He took the extra time to tracked down the right people at the insurer and got my repair approved.
I recently bought my new 2017 CLA 250 Mercedes Benz here at downtown LA motors and I must say it was a great experience. Edward Santiago is the best sales rep, he made it happen. He was so nice and funny, he never gave up even though the purchase took about 5 hours and I was ready to walk away he did not let me walk. He took very good care of me, anything I asked for he did not refuse he said "we'll make it happen, I got you" and that honestly is what I loved about him. He's very attentive to his customers he brought us snacks during our long wait and he also gave me some Mercedes gear. If you are looking to buy a Mercedes Benz the go to man is Edward Santiago he will take good care of you and won't give up even if your credit isn't all that good he still tries his best to have you drive off in your new car.