Jerry was patient give excellent service explains everything in detail Review everything with me and explained in detail he has excellent knowledge of all the services need to be done

I do not go any where to do maintenance to my car. I could go close to the place close to my home, but no my favorite place is the one In downtown. Every one is Very special. No one like me. Iban Velasco. He’s the best!!!!

My experience with Downtown Mercedes-Benz of Los Angeles was excellent. The gentleman who assisted me with having my car serviced was Tino. My appointment was at 12 noon, Tino was at my car at 11:59, he knew I was bringing my car in for service, but he wanted to know if I had any other issues, which I did. I informed him of some of the issues that had come up since the last time my car was serviced, and he said they would check them out, maybe somebody had hit the button by accident. He th...

Great customer service from Erik D. The team had me in and out in no time. Thank you Mercedes of DTLA.

Evelyn Luna provided excellent service and was consistent in verifying with the service technicians that the work that was provided was completed in a timely manner!

Frank as always provided excellent customer service . He went above and beyond to make sure I was satisfied and well informed. I appreciate the knowledge and expertise that Frank has when explaining what services has to be done on my car.

For the first time, even though it took a few hours i was pleased with the overall efficiency. if any longer I wil request a service vehicle. Continue with providing excellent services. Dr. R. Beavers

helpful and very very very very very very very very very very very very very very very very very very very very very very excellent

I had such an amazing experience at the Mercedes Benz DTLA. The staff is superb - Rafael Gonzalez, Diego Ruenas and Craig Settles made my experience as a first time buyer memorable! They answered all of my questions and were extremely accommodating to my financial requests. Most importantly I never felt rushed or like I was just a regular customer - this is what set them apart from the other luxury vehicle locations I had been to. The service was so great that I opted to pay the disposition ...

Front the moment I pulled my 25 foot RV, built on a Mercedes Sprinter chassis, into the service garage, I was blown away by the service I received! Every personnel wore a mask and practiced careful social distancing. The service center was extremely well organized, clean, and efficient. My service provider, Barry, was super helpful and very reliable. The work they provided was exemplary and I feel confident they did an excellent job taking care of my sweet camper!!

They make you feel like your car has a second home friendly staff

Eric was a very professional service representative. He provided detail explanations of car problems and recommendations for repairs. He readily answered all my questions. I would request for his service should the need arises.

It's ok.

Omar was GREAT!  He found me the perfect SUV

Omar was knowledgable and reasonable and helped to achieve a win-win negotiation. I love my car. He worked with me, and explained why he couldn't drop the price as low as I wanted. Thanks!