I usually don't leave a review very often, but this time I'm really really satisfied with DTLA Mercedes-Benz team service. First credit, I would like to thank Ronald Skylert, although he is no longer working there, but because of him, he introduced me to Mei Victor Leung. And the Best credit is for Mei Victor Leung, who gave a tremendous customer service. Before, I always go to rusnak arcadia to do my car's maintenance service, but now I'm willing to drive far & stuck in DTLA traffic just t...

I usually don’t leave a review very often, but this time I’m really really satisfied with DTLA Mercedes-Benz team service. First credit, I would like to thank Ronald Skylert, although he is no longer working there, but because of him, he introduced me to Mei Victor Leung. And the Best credit is for Mei Victor Leung, who gave a tremendous customer service. Before, I always go to rusnak arcadia to do my car’s maintenance service, but now I’m willing to drive far & stuck in DTLA traffic jus...

I have contacted a few dealerships since I bought my car two years ago and Tino and his people have been very honest with me. I feel like I can trust his recommendations without having to wonder if I am being taken for a ride. They are all so helpful and courteous when I come in. I really appreciate their service and professionalism.

Emir and Tony are valuable assets for MBLA. They were both kind and nice. They explained everything in delails. We recommend them with no hesitation.

They provide Uber for drop off and pick up for your car services. I live in Cerritos and still come to this dealer because the service they provide is exceptional. Also they do have courtesy vehicles but it’s first come first serve. Barry Murphy was very kind and straightforward with all that I needed. Barry is one of those service advisor that everyone should have! They updated their building and is very nice.

Yet another excellent experience at Downtown Mercedes-Benz!! The reason is the awesome expertise of Frank Phillips. I know he will always explain everything in detail.

I love the customer service experience, I l have not experienced anything like it anywhere else. Juan Kim is an amazing service representative, he always takes extemely good care of my me and my car, truly an amazing customer service skill person. I am so happy coming to this place.

Raymond from downtown la was the best in selling and delivery of my new 2019 AMG GT 63S

THIS IS MY 5TH CAR WITH MERCEDES BENZ OF LOS ANGELES, I BEING DEALING WITH OMAR AFIFI FOR THE LAST 5 YEARS AND HE IS SO FAR THE BEST SALES MAN I EVER MEET AND I'M 52 YEARS OLD, HIS CUSTOMER SKILLS ARE WAY ABOVE ANYBODY EXPECTATIONS, HE MAKE YOU FEEL SPECIAL AND PAMPERED, THANK YOU OMAR!!!!

I was fully informed so I could make a decision based on facts. I was able to build the car I wanted and not settle on availability.

Overall great experience on the intake. Eric was efficient and very helpful. The pickup experience could use improvement. There was trouble finding the paperwork on the car even after I made it clear that Barry was my service man, but Eric helped me because Barry was on break when I came in. I don't understand why the pickup paperwork isn't centralized so when I come in I just deal with one person instead of having to deal with 3 to pick it up and then it take 30 minutes to get my car. Also, car...

Oscar Hernandez provides outstanding customer service! When I came with my damaged tire which needed to be replaced and with no key to remove the lock from the wheel 5 minutes before the closure of the service department he immediately calm me down, found the key and replaced the tire! He was very professional, courteous and efficient!Thank you again Oscar!

Chris chong's service was so nice and AWESOME.Thanx ...

Juan Kim is very kind and friendly service adviser I ever met. I went for service without any appointment but Juan Kim did very great job to me.

I have been driving Mercedes Benz since 2012. I now purchase my cars at Downtown LA Motors now. I had to make the first trip down as a new customer. I have a 2018 C300 Sport Sedan fully equipped. If I would've purchased in Las Vegas it would've cost $52,763 but instead they paid my last five payments and discounted the vehicle to $46,745. What a deal. Ask for  Ayman. He's the best. I drove down and arrived at 9:00am and he had all the paperwork done and back on the road at 9:45am

Always kind, Franklin Abedin! He is real waling knowledge and responsible for his job! I have been always satisfied with him. One more thing...Clean and fast VIP car wash program in MB DTLA!

Most excellent customer care.

Juan Kim!!!!! The best!!!!!

The service was friendly, efficient and very helpful. It was our first visit to the dealership after our recent purchase of a Mercedes Benz from a private party and ft was an overall a good experience.

I had great experience with Arto He was very knowledgeable and helpful He explained me about the entire car and willing to answer to all my questions

I had a a great experience here at this dealership. They helped me to take care of all the issues I had with my car.

i always bring my Mercedes to Downtown LA motors. All staff members continue to go above and beyond to make sure all of my needs are met.