Alex gets the job done and goes above and beyond always. We appreciate you Alex and will continue buying with you. My mom says you are a part of the family. When she did not feel well you went out of your way to come to us!!!

My wife was extremely pleased with the fact that George took the time and made the effort to order the car of her choice, with all her favorite colors, equipments, oprtions, etc.

I had a very pleasant, awesome experience here at the dealership because of the excellent customer service of Joy Green . Her knowledge of the vehicles and expertise in the area of car sales made my day . Not only did she make my first time visit extremely comfortable, she knew exactly what I needed in my 1st Mercedes experience. Needless to say I drove off with my 2018 C 300 ???!! Thank you Mercedes Benz of Downtown La , and Joy Green for welcoming me into my now Mercedes family , and for hand...

Barry Murphy is simply the best!

Customer service is great ! Always treat me well and leave my car in great condition

Gus was extremely helpful and was in-and-out in less than an hour!

I HAD ANOTHER AMAZING EXPERIENCEAT DOWNTONW LA MOTORS. TINO EXCEEDED ANY EXPECTATIONS I MIGHT OF HAD. I WILL DEFINITELY BY BACK. THE STAFF HERE GOES ABOVE AND BEYOND.

Excellent service best in town definitely 5***** Tino is the man he provided excellent!! the best costumer service.!!

My first brand new Benz. I’m ecstatic. Garrett was patient and accommodating. I was more than a little nervous about taking the plunge. I’m glad I did.

Fast courtesy service,

Just walking into the building and being greeted by Mr Garrett were extremely professional and a sense of comfort was felt. He explained the entire process with clarity which allowed us to make the decision to lease the vehicle. I addition, Mr Omasum demonstrated the same behavior as well. At last, we met Jasmine who explain the operation of the vehicle with clarity as well. Overall, the experience couldn't have been better. For this I/we thank DTLA.

Michael Jhun was so nice and so very knowledgeable and helpful. An often unpleasant experience buying a car was made so pleasant and easy by the staff at Downtown L.A. Motors.

Great serviceGreat greetingGreat recommendations Juan A Kim service provider

Ayman was my contact person. I’m from Northern California and did most of the appointment over the phone. He was quick with the application and getting it approved. The excellent service did not stop there. When I arrived Sunday morning at 10am the car was ready and so was the paperwork. I was in and out in 40mins. Thanks a million Downtown LA Motors!

Victor was great. Excellent service.

I brought the car in and explained the problem. Intake was great. Preliminary estimate was clear. Estimate after diagnosis was appreciated. Auto was repaired and came in under estimated cost. I was provided a courtesy car while mine was being repaired. I received a text telling me my vehicle was ready. My entire experience, with my representative, Eric, was excellent as always.

Everybody is great!as always great help from ed santiago. Manny is very knowledgeable explaining the cars feature. Will definately come back and recommended this dealer

I had a great experience. No issues whatsoever. My car was repaired on time. The service team was very friendly and helpful. Settling my charges through the automated option was fast and efficient.

Javier is awesome! Dude took care of what the service manager refused to support. He is a stand-up guy and I would happily buy another car from him in the future.

The service is excellent and I continue to be impressed overall. Service team is responsive, keeps you informed and always goes out of their way to make it an good experience. It is reassuring to know that I can count on the service team.

Gus was amazing and super knowledgable. Made the overall experience great and looking forward to my next trip to DTLA Mercedes!