The staff service was great, always keep me update about my car service. I love it. Great experience when i got to the service always.

Hello I had a very pleasant time up at Mercedes Benz of Los Angeles, All the representatives and sales people, And financial advisors were so very kind and professional. I would tell family and friends to purchase a Mercedes Benz there.

Mercedes-Benz of Los Ángeles offered me a great deal on a 2021 C 300 and their customer service was exceptional! I’ve recommended this dealership to a few family members and friends. My sales associate, Rafael was amazing. He provided superb customer services and he really delivered. I was given a deal over the phone and when I got to the dealership to sign the paperwork everything was the same. There weren’t any hidden fees, or changes. I am one satisfied customer. Mercedes-Benz of ...

Excellent service! Marcos was very helpful and nice. I will definitely recommend him to my friends and family. Marcos made it a great experience for me and my husband.

I want to thank the service person Juan who was very polite and accessible all the time. And his knowledge about his job was amazing

I called for an appointment with Frank Phillips, the date and time set. When I got to the service dept. an attendant took my information. I waited in the comfortable lounge and waited for my car. Great customer service.

Great experience all the way around. I was fortunate to have Diego as my sales consultant. He was patient, forthright, honest and knew the Mercedes Benz product extremely well. Diego took the time to sit with me in my new Mercedes Benz and explain all the options that came with my purchase.

Good service from rep but just took too long. I mean to see if the seat was covered under warranty. I went for the A1 service break ck ans seat warranty. I was there when they opened at 7 and was the 2nd customer. i left at 11:30am

Ar and the rest of the sales staff were attentive and they had great follow-up when I had any questions or concerns. I did not feel any pressure from them

Great customer service from Frank. However why does Mercedes Benz charge $220’00 to check a taillight? The lightbulb is $78.00. Why is there a charge to check something so minor? My issue is NOT with Frank. It’s with DTLA Mercedes Benz

Frank Phillips received our MBZ E320. He provided excellent customer service after evaluating the specific service protocol needed. He delegated to his staff the proper actions to be performed thus providing excellent service.

We are very happy with our service representative Jerry Dilanchiyan. He is always going the extra mile for his VIP customers. Responds to my text in a timely manner.

Great Service from Jaz Ji and Edward, The car I wanted was not available and they tried to find me a car that is close to what I want. Friendly service.

Got in and out in a short window to replace a tire . Made my appointment via text and worked in the lounge while waiting. Best use of my time !

Barry is my absolute favorite Service Manager. I operate a fleet of vehicles in the Los Angeles area and Barry is the only one I trust. He keeps me in the loop about all services provided and he makes sure I'm always ahead of schedule on my suggested manufacturer maintenance. I have been to ALL the Mercedes dealerships in my local area and none of their customer service comes close to what I receive from Barry!!! If you are looking for extraordinary customer service with a personal touch, t...

Excellent assistance from Frank, helped get everything in an expeditious and effective way, will definitely be back for my next service Also ordered a ride for my drop off and pickup. Thanks Again!!

it was perfect working with juan antonio kim from a to z. customer care and services and uber service too. bright welcome greeting and kindness.

I BEING BUYING VEHICLES FROM OMAR AFIFI FOR THE LAST 5 YEARS AND ALWAYS A GREAT EXPERIENCE, MR. AFIFI HAS A LOT OF KNOWLEDGE, PATIENCE, KINDNESS, ME AND MY FAMILY ARE PART OF THE MERCEDES BENZ FAMILY BECAUSE OF ME AND BECAUSE OF HIM, WE FEEL PROTECTED AND WITH THE CONFIDENCE THAT WE GOT THE BEST DEALS, THANK YOU OMAR

The customer service I received was phenomenal. From the beginning to the end everyone was helpful, friendly, displayed great teamwork and knowledge. I never felt pressured, rushed or alone during the purchase price.

Grand service as usual from my Service Manager Frank Phillips!!! I only came due to recall and did not have to pay, so I didn’t feel that I needed to rate the price! Therefore I just indicate a 1, as price was really n/a for not applicable