Frank offered great customer service. He reminded me of my recall amd called me when my service was completed. He explained why I had to weight so long to Get checked in.

I have been coming to Downtown Mercedes for the last twenty years. Mr. Frank Phillips is my service advisor and his knowledge and help in the service of my cars has been a wonderful experience, I look forward to seeing him each time I come to the Dealer.

Absolutely pleased customer. GREAT communication, easy transactions, had my vehicle picked off and dropped off and each interaction was absolutely pleasant and professional. Barry Murphy in the Service Department is GREAT. He called immediately on receiving my car, clearly explained services, costs, and recommendations, and arranged to have my car delivered impeccable and promptly. Could not be more pleased. Highly recommend Barry and this dealership's Service Department.

This service was amazing. Our sale rep Frank Abedin did an awesome job in helping us make the right decision on our next car for our growing family.

EXCELLENT SERVICE - knowledgeable & courteous. Work done in a very timely manner. I live 2 miles from the Encino Mercedes dealer but go 20 miles to Downtown Motors

Juan Kim es muy servicial, siempre que le llamo para mi servicio me atiende muy amable, me contesta mis preguntas y me ayuda en lo que estoy necesitando.

My service advisor Jerry Dilanchiyan was prompt, professional and pleasant. It was an enjoyable experience from start to finish. I highly recommend Mercedes-Benz of Los Angeles!

Re: Service Department Tino was GREAT...very professional, friendly and efficient. Communicated regularly with updates. The pay on-line option is much appreciated during Covid concerns. The check-in procedure could improve. 9am was overbooked...long wait with cars backed up onto the street

Originally, I visited a Mercedes-Benz SUV, but the friendly service and detailed explanation helped me a lot to buy a new car on the day of my visit.

I brought my car in for service for the first time since I purchased it in September of 2020 and the service was impeccable!! All my needs we’re met and I was very pleased how professional and courteous the staff was. Special thanks to David the service agent for who helped me!

Frank was amazing! He was very professional and he provided excellent service. The experience was above and beyond my expectations. I would recommend him to friends and family.

No complaints it's always great to work with Barry Murphy. He explains issues well.He is my service advisor for many years.Thank you!

David Cohen was very nice and fixed the problem I was having with the Windshield fluid and my back drivers side window. Any problem I might have it is always best to go to the dealer.

I love Barry Murphy and his service team. He always provides detailed explanations, answers all my questions, and provides sound advice/guidance of what needs to be fixed, or what items can be placed in the monitor/wait category. I can completely trust Barry and the service engineers at this dealership to provide excellent service and keep my cars maintained. I actually have the choice to go to another dealership that is less than 5 mins away from home, but choose to drive the 25-30 mins to get ...

Jaz and his team are fabulous!! Everyone is friendly and wants to ensure you're having a good experience. They made car buying a painless and efficient process.

Friendly service, from a service department that is not only going to repair the problem, but find savings on the cost

My Sales person name is Cooper. This Lady was extremely helpful and kind. If it was not for Cooper I would have probably keep looking and went else where to purchase a car. Thank you Cooper

Barry and his team were amazing, back on the road in just a few hours on a holiday weekend. So appreciative for fast and great AMG service.

The service provided by the team is exceptional. The waiting area is very clean and there is access to snacks, water, coffee, plus a huge tv. Everyone was very nice, and checked on me periodically to provide me updates and make sure I was fine.

Excellent experience All needed repairs were executed with efficiency and accuracy