Great service! Frank was friendly and knowledgeable. Everyone in the service dept was eager to assist and the response time was fast! I will definitely be back. Thank you!

Very friendly staff. I had to wait around more than one hour to get the car after finished paper work because of covid19 but still very satisfied with purchase.

You’re going to pay a lot for products and services anywhere, so you might as well go downtown and be treated very courteously and professionally and personally.

My Service Frank explain everything to me and made sure I understood what would be done, and what I need to do in the future, I had bought my car used a couple a months ago and was worried, but this maintenance service set me at ease. My only concern was the long wait got there at 8:15 a.m. left about 11:00 a.m., next time I will come just a little bit earlier to leave early, Frank was the best.

Our sales guy Diego made our experience amazing! He was honest, very accommodating and easy to work with! All the staff were pleasant and helpful! Thank you Downtown LA Mercedes Benz!!

Tim Muzyka and the staff at Mercedes DTLA knows how to get the job done! Wife is super happy with her 2nd Mercedes from Tim and the service is nothing less than exceptional! Thank you again!

My wait time was a minimum of very good customer service The experience was an A+ I enjoyed the time I spent down at Mercedes Benz Los Angeles

I can't say enough positive things about this organization. They've been taking care of our Mercedes for two years now, and the attention and service have always been impeccable - especially soothing during this pandemic. Eric Dorsey in Service is a total pro. This is our first Mercedes (pre-owned) and we bought it before we moved to LA. Our next Mercedes will be from M-B of LA for sure!

Great service provided to my car at Mercedes Benz of Los Angeles. Thank you to Jerry always helping me out.

Eric Dorsey always takes care of me and my wife’s cars. . He delivers on everything he is asked to do. We won’t go to any other dealer as long as he is at DTLA.

Amazing people to do business with no b.s. around straight to the point love my new car will definitely go back and buy another car soon

Ayman was fantastic. The process was quick yet thorough. Thank you for taking care of this returning client!