I had an emergency with 1 of my tires. I was able to get my car towed there and I was given a rental on very short notice. I also decided to do my Service B and they had one of the lowest prices for that service. While I waited for my rental, I went to the lounge area and had some popcorn. Everyone was really polite. Will be taking my car here regularly.

I was happy that I could wait to sleep on the deal before finalizing things. It was very late and I wanted to wait until the next day to do things in daylight hours. Ola made me more comfortable when he listened to my concerns and was willing to wait the 24 hours.

I always take my car to Mercedes of downtown LA for service. As usual they have great service and friendly staff. Always feel welcomed at this dealership.

We had a great experience with the sales and finance representatives. Everyone was very patient and answered all our questions. We would definitely recommend this dealership.

I came here to buy a car, I was helped by Carlos Navarro he was amazing he made the purchase so easily and stress free. Please come see him!

Fred went the extra mile and made the recent purchase of our vehicle an easy process. We will definitely recommend our family and friends.

Annual B5 service, but needed to replace my battery. There should be no length of weirdos for this review. This makes me not want to take the survey.

Erik Dorsey was great, as usual. Makes everything as easy as possible.

Mercedes Benz of Los Angeles salesman Frank Abedin makes buying a new Mercedes incredibly easy and completely painless! He is knowledgeable, kind, patient, funny, charming and is always dressed like a million bucks! He took care of me and my mother from start to finish - from always being available for questions to making sure we got a great deal. I feel like we’ve made a new friend! We will never go anywhere else to purchase a Mercedes. Frank and Mercedes-Benz of Los Angeles are the BEST!

Frank in the service department is awesome. When ever my car needs a service he always takes his time to explain what's going on. I never feel like I'm taken advantage of. If you ever have to get your Benz serviced here ask for Frank.

Great dealership and very knowledgeable staff. I have been a customer since 1991. Great customer service from Barry Murphy, Service Advisor. Great quality work and attention to detail. Convenient location and I like the convenient rides with Lyft and Uber.

Purchase a great certified E 400 coupe car. Javier Lopez, Sergio....and Takeo Obayashi were very helpful and professional, great service, great customer service an very easy to deal with. One suggestion, the paper work took a long time....and one small complaint! is that the car wasn't detailed / cleaned to the Certified Use Car standards. Otherwise, very satisfied. Alejandro Chazanas

I have leased my first Mercedes primarily because of Rafael at downtown Los Angeles. He work tirelessly to provide me the correct information to be able to make the right decision. He was amazing before the transaction, during and after the transaction. He was able to find a gorgeous 2020 GLE for my wife and she is thrilled with her car! I am already excited about my next car and working with Rafael again! Please stop dealing with other guys and use Rafael since he treats you like family and is ...

The service was outstanding, the cars are amazing, fastest - smoothest car buying experience. Highly recommend!