I did not have an appointment yet the service from arrival to departure was flawless. Car was ready in a couple of hours and I was pleased.

We have been helped by Alex BYON for years now and always have been treated wonderfully, honestly, and with always the extra mile to make us happy. Thank you Alex... and many blessings for 2019

The people at the dealer were friendly and knowledgeable . I did not feel too much pressure to add on services. I had a good experience buying my car

I have had my vehicle since 2012 I have been dealing with Frank Phillips since that time he is very professional and very caring for customers needs always ask how are you doing is there anything else I can assist you with overall great person it doesn’t get any better than that . Frank Phillips always gets my car service needs in and out in a timely manner with no problems .

I am always happy to be in the presence of the dedicated staff at Downtown L A Mercedes dealership. The accommodations are excellent and the people are friendly. I appreciate that if I am not satisfied the staff will revisit my car and make all the necessary corrections. But most times I am satisfied. Thank you.

I was greeted promptly by Service Advisor Jerry Dilanchiyan and I received excellent customer service as well as technical explanations for the service provided for my vehicle.

Frank Phillips has been our Service Adviser for almost fifteen years. He always provides excellent customer service with clear and concise explanations. Many thanks always.

I want to take time to write up a wonderful review about my experience with Raj Sood of  DTLA Mercedes-Benz.  Raj who is the best fleet manager, listened to my specific needs on my 2019 GLC 300.  He not only found us the SUV that met all of  our specific needs, but he also assisted me on obtaining the best possible financing via Mercedes-Benz Financing of America. You rock Raj.  Did I mention this is my 2nd Benz through mine within a year. Definitely highly recommend Raj Sood for your next ...

Very Professional and Knowledgeable of the vehicle-YES we did lease a car from you guys- Thank You

Mercedes of Downtown LA has serviced my C300 a few times. I get the same great customer service each time I go back. I love the fact that I can schedule an appointment for the same day. I don't mind waiting for my car cause I enjoy watching the big flat screen TV while helping myself to a hot chocolate or fresh fruit. Thank you Mercedes Benz of Downtown LA!

Kdos to Alex. He was extremely helpful and patient with us as we had some issues that needed to be addressed before we purchased a vehicle. He patiently went over our concerns, and we left knowing what we needed to do to make our purchase.Thank you, Alex.

Erik Dorsey provided very good customer service, he had our commercial van serviced and back out on the road the next day. Vert much appreciated!

They have free popcorn, lemonade, fruits, coffee,and water and soda to buy. Very clean place. Nice employees.

I've been coming to DTLA for ten years and everyone at the dealership is very friendly. Frank Phillips is always helpful and makes my service visits very easy.

Couldn't have had a better experience!

Everyone involved in the leasing of my c43amg was amazing. Professional and diligent are the two things that come to mind when I think about this dealership. Again just can't say enough great things. If I could give 15 I would!

I have been leasing cars at Downtown LA Motors since 2014, they always provides me with excellent services. I would like to appreciate Jaz's and Javier's wonderful help and services this time. They were so patient to show me the cars and explain the process in detail. They also worked very efficient and well-trained in paper work. They really did a very good job!

Barry provided outstanding customer service. Due to his service, I will continue to visit DTLA. The whole dealer makes my visits very friendly and professional.