I have purchased and leased cars from Varouj Narghizian for a while now. I went to him to buy my new car. Always a great experience.

The service rep Frank Phillips was great as usual! He’s always very professional and honest I really respect his opinion regarding the services rendered and any future services needed!

Always mindful of my time, explains services to be done and explains recommended services to be done. Always offers a ride makes wait period cool

Very good service employees are friendly and proffesional the environment is clean and wearing mask. In the waiting area they should have free coffee and bottle water.

I have leased several vehicles thru MBLA and continue to return as a customer . Sungsoo Iven Park did a great job putting a lease together on a G63 and communicating thru the process especially with all the delays at the port etc.Everyone was extremely professional and efficient from sales thru Ola Amosun in finance.Bottom line outstanding CUSTOMER SERVICE which is sorely missed with many companies today. Mark Davis.

Overall a great experience bringing in my vehicle Tino was courteous and professional. A great operation and I’ll definitely be back when I have another issue. Thanks, again.

Warm greeting, listened to my concerns, explained process and time involved in advance. Ensured the recall notice was investigated. Thanked me for my patiences as it was a very busy day at the service center.

Frank was very helpful, addressed problems quickly and was very personable.He also took the time to explain how to correct certain settings that I was having difficulty changing. Excellent service.

Dealt with Diego. Excellent person. Vey smart and observant. Knows the car well and does what he agrees to. I would definitely use him again or refer a person to him. Please add his name to below.

Professional and friendly presence by Ivan V.; service was executed in a timely matter and communication was immediate. Check out process was flawless. great experience as always.

Fantastic!! Fantastic.............. Superb......... Juan Kim has always been very kind to me and my needs with my car. Thank you. Thank you, Thank you for your excellent care.

Great experience.....was kept updated on service progress......was in and out in no time....would definitely recommend dealership to others for service to their vehicle.....

As always, we received excellent service on our Mercedes-Benz E550. Our Service Advisor, Barry Murphy, is the best. All of the service support staff were friendly and helpful.

The people who work there are so nice and helpful thank you for your customer service is a busy place but it is a great place thank you again

Good experience for me, very professional, and answer answered, explained and demonstrated how to use some of my concerns regarding my car. Thank you David Khachatry and Raymond Oroso and Down Town Mercedes your outstanding professional employees

VAROUJ was amazing and very professional. He was knowledge and explained everything about the car. He delivered the car on time as promised.I would recommend he again.

I have been a customer of DTLA Mercedes for about 15 years now and I always receive great service. Ayman Zahran is my contact for the last 14 years and he provides me the best customer service and makes transitioning to a new car hassle free. Craig Settles in financing makes the paperwork easy to complete.

Juan is always a real one! So kind and professional. Feel happy whenever I meet him! Took a great service and my car is perfect now.

It is easy to get help. I have MB 400 CLS. I am happy with local dealership close to my home and office. People are friendly and help full.

Jerry is a great service adviser. Based on my many years dealing with him I trust his advice on my vehicle. He is the reason why I travel from Tarzana to downtown even though there are 2 other dealerships closer to where I live.