Thanks to Frank and his team they were able to recover my wedding rings that caught lost in my panel. They saved me a ton of Money!!! Thanks guys and see you for my car washes??.

Erik Dorsey provides a great client experience.  Helpful and professional.   Mechanics were slower on incremental services I approved.  Erik realized the deficiency and inconvenience that resulted and gave me a nice discount on the overall bill.  Made the visit more tolerable and earned my respect and loyalty.

Extremely friendly and helpful. Checked the issues out on my car and got the job done overnight. Great Service, very pleased.

Best place to buy or lease a car. Look for Ted Kim. Is the best

This is a great place to visit and receive quality services from professional staff in a comfortable relaxing environment. Also the location has quick and easy access to 3 fwys. Excellent

The service is great. I replaced me tire. They finished it very quick, and gave me car some extra care. Victor is a good service specialist, BTW.

I brought my car in for spark plugs and filter. The service was performed in a timely manner. The car rides great. Service and management are very friendly, knowledgeable and professional.

Thank you Steven from Service department did an amazing job helping me..

Great experience! I'm very happy with my purchase, Nick Veladat was very professional and helpful guiding me through the all the process.

This was my first experience withe Mercedes Benz dealer. I had wonderful experience with Mr. Franklin Abedin. He had taken care of everything for me as a family member. Of course, I would definitely refer Franklin to my friends.

i had an excellent experience...my car was fixed in an hour and i was on my way ...even got washed....the best!!!thank you

200% satisfied! Thank you!

(March 2018) Frank Phillips in Servicing and Garrett (Sale Rep) are true professionals! They were easy to work with, patient, knowledgeable, and such a pleasure to interact with. They ensured that my experience was top notch and pleasant! They took care of my vehicle needs with such professionalism and speed.....it’s evident that they take Customer Service seriously! It shows in their work.(August 2018) In addition, Ernie in Servicing is awesome to work with; he’s professional, easy to work ...

I can’t recommend Downtown LA Motors Mercedes Benz enough. Our experience purchasing our new GLE350 was smooth and easy. Many thanks to Tim and Jaz and Javier.

Sales rep is very professional and knowledge about different car models and processes. Finance manager is very courteous and patient while I got stucked in payments. Very good experience.

Victor did what he needs to do. We asked for a car wash and they been saying they closed at 1pm on Saturdays but Victor went out of his way to accomodate our 2 cars being serviced. He is always so friendly.

Courteous and professional attitude for the customers. Liked the dealer’s coupon was already applied prior to the request. Barry Murphy is a great service manager. Thank you.

The service department is always helpful. They get me in and out quickly and easily. Mr. Dorsey is especially helpful whenever I need service. I have gotten my last 2 cats here because of the people and service.

Very customer service! Needs some nice doughnuts in the cafe.

Sales manager Tony Is the most professional manger Easy to deal with Finance person Not a great one Thank you Tony and Andres Andres is a very good sales person

Eric Dorsey is the only reason I bring MB’s to DTLA motors. Period!! He keeps you abreast of the progress, what they are testing for and when I can expect to pick up my car. There has not been a time where I couldn’t get in touch with him to check the status of my cars and the update text stating the progress of my cars are awesome! I had some issues in the pass with DTLA and considered taking my cars somewhere else. As long as Eric is there, I am there.

Friendly, fast and extremely knowledgeable! I’m even bringing my other Mercedes here for service next week with Gus, my service advisor! As long as he is at your dealership I’ll keep bringing my cars in for service.

DTLA has serviced my car since I purchased it ten years ago. Frank Phillips is the best Service Advisor, he is friendly, informative and he explains why recommended service is needed.