I am a regular customer at Downtown LA Motors because the employees are professional, pleasant and competent. My Service Adviser Frank Phillips probably knows my car as well as I do. I lounge is relaxing and the environment is friendly. My car is important to me and also to the folks that work on it. Customer like to feel that they are appreciated and I know that I am at this dealership.

wonderful experience Rebecca Webb was excellent. friendly very well versed on the details regarding the product car swift service and enjoyable experience I would highly recommend to others to go to your buisiness

Special thanks to Barry my service advisor he was absolutely wonderful!! My husband took my car in a couple times for various issues and each time not only was the problem  resolved but Barry reached out to me explaining what was happening with my car. He is extremely patient and gracefully deals with annoying customers like myself. I reached out to him five times to tell him not to unhook my car seat and make sure everything my husband never listens to me about gets fixed! He is not your typi...

I had a flat tier and a minor problem with the trunk. Victor was very helpful and took care of everything. Everything was under warranty so the service was complementary. My first experience with the service department and I was very happy with the service and the staff.

Jerry Dilanchiyan was terrific. Polite and professional to a fault, he explained the entire service process. I couldn't be happier with the service experience.

I just leased a GLS450 with Habib Amla as my salesperson. Habib is nothing but professional and straight forward. He gave me the best deal compared to three other dealerships who had also given me pricing on the same exact vehicle. Habib obviously takes pride in the way he deals with people and provides service. One of the representatives at another dealership tried to pressure me into taking a deal by saying that the car would sell over the weekend and I couldn't wait one day to think about it....

See above, Mr. Sood represents MB and he does an incredible job. The professionalism mixed with humanity and understanding of real life makes Soodsb exceptional individual.

Victor welcomed us back to the service department with excellent customer service and a smile.  Walked us over to his desk, listened carefully and noted down the concerns I had with the car.  All items were addressed upon my arrival; to pick up my car. As we arrived, the service staff too greeted us and made us feel welcomed.

The sales man was well mannered and knows about their product.

This is the 3rd lease of an E class from DTLA Mercedes and 2nd with Nick Veladat. I've had a great experience every time.

Barry Murphy is the best service advisor I have ever dealt with. He is knowledgeable and always get the job done right. Complimentary carwash is very nice!

The B Service (20K miles) took only 2-3 hours, and the service department requested and paid for Uber rides, both leaving the dealership and returning to it when the car was done. The whole experience was friendly and convenient.

It's first time visit downtown dealer where was near my office because my MB door needs to fix it. Steve Shields helped me a lot and provided excellent client service for me. Thank you Steve again.

Juan Kim has been my Service Advisor for many years as multiple vehicles. The personal service that he offers is beyond compare. In addition, Management is always visible and involved and I feel confident that when they advise that something needs repaired or replaced that it is in my best interest to follow their recommendations.

It was truly a "Pleasure" having CalvinTran as my salesman he was very helpful to my son and I. I could not have had a better person to assist me.