I've leased my last three cars from this dealership and have also had all of my service work done there. Their professionalism, expertise, communication skills, and genuine kindness and care are by far the best that I've ever experienced. My service advisor Frank Phillips is absolutely fantastic and a joy to work with.

Great service by Jerry .. he made the process very simple and easy .. he made sure everything is taken care of .. can’t ask for any better to be honest

Juan is a real one! He dedicated his best efforts for his job when I visited to get service B. He was really kind, professional, and reliable as always!

Great service by tino .. he made the process very simple and easy .. he made sure everything is taken care of .. can’t ask for any better to be honest

Service representative assigned to my account was friendly and informative! My car was clean and serviced quickly! Thank you Mercedes-I love being part of this family.

Excellent service couldn’t ask for More...... really looking forward to buying my next car here I love the lounge area thanks MBofDTLA coming back

My family and I LOVE Jerry D. He cares so much about his customers and works very hard to accommodate our needs and provide great customer service. The Uber rides are very helpful and seem to be work better now.

Juan Antonio Kim is a really helpful and attentive person and was caring and careful throughout all the service process. He will check that the work is done well and correctly.

Jerry was the best! He was very friendly and treated me very well. I’m planning to get any services done here, this location only from now on. Thank you for all your hard work!

Very satisfied with the great customer service. I was Ubered home and back to the dealer when my service was complete. That sure saved me the hassle.

Awesome service., greeted within seconds of my arrival. Service advisor allanna McDonald came out within 5 minutes. Service was completed within an hour I chose to wait for my car. Even detected a nail in my tire which I didn’t know I had. Great service , clean car.

I have been a customer of DTLA Mercedes since the 1990s. The service department is well managed. They provide great customer service. My service advisor has been Barry Murphy for over 10 years now and he is excellent. He is very knowledgeable and I trust and appreciate the advice he provides on the service that my cars need.

I love this dealership and staff. I will continue to be a loyal customer. I have considered other dealerships and I feel than DTLA services my needs the best,

Great customer service and very friendly. Always go back to Mercedes Benz LA Downtown for new lease and service. I always recommend to my network and friends.

Very efficient. Car was clean and fresh when finished. I will be retuning for service again. Service representative was very kind and friendly. She explained everything.

Love Mercedes DTLA Service Department. Friendly, excellent, and professional service! They will provide you with an Uber if necessary. Frank was awesome! I love the text messages with appointment confirmation and letting me know my car is ready.

Quality as expected. Excellent customer service from Frank! Did a service B - completed in 4 hours, the car was ready to be picked up clean!

Excellent and very professional staff. I will be returning for all my car needs. The service was fast and timely. Everyone was very nice. My car was clean too.

This is my first Mercedez Benz and I couldn’t have been happier. The service was exceptional! My sales person was Raymond and he was amazing. I never felt pressured at any point during the sale. He was very patient and answered all my questions. He showed a range of options based on what was important to me and didn’t make me feel like I had to get everything the car offered and by picking what was important to me it helped with my pricing. The team was very professional and I’d recommend ...

Awesome service, Frank Phillips took very good care of me and my car, he was very knowledgeable and gave great advice on my C 300 model.

Thank you for helping us find the car I wanted. I highly recommend this dealer (downtown LA) to my friends. Kevin Kim was very nice and kind.

Jerry is the best service manager. The new space is very and well organized. The turn around time was excellent and communications as promised. Thanks

I love going to the dealership very much.Their service is outstanding, thank you Mr Barry Murphy! Everyone apart of the service staff are wonderful people.

I took my car in for yearly maintenance service on September 10, 2020. My service advisor was Tino and he was great. Everyone at Mercedes-Benz Los Angeles were very friendly and courteous.

I've been with DTLA Mercedes Benz Service Advisor Barry Murphy since 2003. I never change service advisor although I changed MBs every 3 years. Barry provided the best service of my car plus the tips of handling my car. He knows his job well.