Sales rep is very professional and knowledge about different car models and processes. Finance manager is very courteous and patient while I got stucked in payments. Very good experience.

Victor did what he needs to do. We asked for a car wash and they been saying they closed at 1pm on Saturdays but Victor went out of his way to accomodate our 2 cars being serviced. He is always so friendly.

Courteous and professional attitude for the customers. Liked the dealer’s coupon was already applied prior to the request. Barry Murphy is a great service manager. Thank you.

The service department is always helpful. They get me in and out quickly and easily. Mr. Dorsey is especially helpful whenever I need service. I have gotten my last 2 cats here because of the people and service.

Very customer service! Needs some nice doughnuts in the cafe.

Sales manager Tony Is the most professional manger Easy to deal with Finance person Not a great one Thank you Tony and Andres Andres is a very good sales person

Eric Dorsey is the only reason I bring MB’s to DTLA motors. Period!! He keeps you abreast of the progress, what they are testing for and when I can expect to pick up my car. There has not been a time where I couldn’t get in touch with him to check the status of my cars and the update text stating the progress of my cars are awesome! I had some issues in the pass with DTLA and considered taking my cars somewhere else. As long as Eric is there, I am there.

Friendly, fast and extremely knowledgeable! I’m even bringing my other Mercedes here for service next week with Gus, my service advisor! As long as he is at your dealership I’ll keep bringing my cars in for service.

DTLA has serviced my car since I purchased it ten years ago. Frank Phillips is the best Service Advisor, he is friendly, informative and he explains why recommended service is needed.

The customer service here is phenomenal! Gus & Ernie are great to work with as they are always willing to help out the customer. I usually do not like to come to dealerships as customer service is usually bad but they do a great job.

DEREK WAS VERY INFORMATIVE AND RESPONSIVE TO MY E-MAIL INQUIRY (S) MUST HAVES, I HAD INQUIRED ON A VERY HARD TO FIND MAKE/MODEL AND IT JUST DIDN'T CHECK ALL THE BOXES FOR THE "PERFECT" FIT FOR ME. CURRENT VEHICLE PRICING OVER MARKET VALUE BUT IT WILL BE A GEM FOR ANOTHER BUYER.

I had the most pleasant experience at this dealership. Garett, my salesman, was great to work with. I walked out with the exact vehicle I wanted without having to tussle back and forth. He was truly there to help and to ensure I left a satisfied customer. He went over and beyond. Would go again.

Besides loving my E350, part of the joy of ownership is how well I am treated and the knowledge my car will be beautifully maintained with Tino on my team!!!

Curteous efficient and expeditious. I would certainly recommend the work of this service center and dealership. I will continue to bring my business here indefinitely.

Will definitely buy another MBZ from hereJust bought another MBZ on 08/05/2018!

Barry listens, understands the car and communicates effectively. He put me in an Uber to go downtown and arranged for a pickup who’s was far better than their prior shuttle service. Also, the new electronic invoice policy let me see the invoice and pay it before the pickup to speed up the pickup process. Thank you.

I've been a customer for many years and every experience with the service department has been great. Special thanks to Frank Phillips along with the whole team.

No push to sale, experienced staff, courteous staff , very knowledgable, fast and efficient service, friendliness employees, clean atmosphere, excellent management and variety of selections and good prices.

Excellent experience overall...every level of the process...seamless...friendly and with the appearance of my best interest at heart...as a single woman i did not feel like i was being taken at vantage of...seemed sincere for my well being and finance

my purchase was fast, friendly and fun. Edward Twum made me feel comfortable and never rushed or pressured. It Felt like entering a new family.