Customer Testimonials

(Translated by Google) My colleague Emerson has been the best customer I've had since he visited the store; he's an exemplary worker. (Original) El compañero Emerson a sido el mejor trato que he conseguido desde que visitó la tienda un ejemplar trabajador

I always buy and service all my Mercedez-Benz @ Los Angeles Downtown Mercedez-Benz. My Mercedes-Benz was serviced, and the experience was so easy. My Service Advisor, Jerry Dilanchiyan, is the best. He's one of the reasons I will always come back to the Los Angeles Downtown Mercedes-Benz. I would give 100 stars if I could. Thank you, LA Downtown Mercedes-Benz.

Make sure you find Gary in sales he will take care of you and Frank in service !!! You won’t be disappointed

Great customer service.Ivan awesome

I had to bring my car in for a recall, and the team made the entire process incredibly easy. They helped me transition out of my lease and into a new vehicle without any hassle. Omar was fantastic! He took the time to understand what we were looking for and helped us find a car that we genuinely love. Marouan made the paperwork process smooth and stress-free, ensuring everything was handled efficiently. This dealership consistently treats me with kindness, professionalism, and respect. They always make me feel like family, which is why I continue coming back. I truly appreciate the ... Read More

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Google - May 31, 2026

I had to bring my car in for a recall, and the team made the entire process incredibly easy. They helped me transition out of my lease and into a new vehicle without any hassle. Omar was fantastic! He took the time to understand what we were looking for and helped us find a car that we genuinely love. Marouan made the paperwork process smooth and stress-free, ensuring everything was handled efficiently. This dealership consistently treats me with kindness, professionalism, and respect. They always make me feel like family, which is why I continue coming back. I truly appreciate the outstanding customer service and highly recommend them!

Awesome professional, honest and fast service.

I was very shocked by the quality of the service. Never have I ever felt more taken care of. They even send a personal video of the multi-point inspection, which was crazy. The service advisor Emerson was top tier. Kept me updated and stuck to the timeline that he quoted. 100% for sure going back for all future needs

The experience was great. My advisor David was on point. Everything went wonderfully.

Excellent service by Evelyn as always. She makes serving all 3 of our Mercedes cars easy.

My service advisor is Juan Kim and he went above and beyond to have my car ready in a day. He was amazing, he called me to give me updates on my car and offered me an uber since I did not have a way to getting to work.

Excellent service from Adrian Laguna

My service experience at Mercedes-Benz of Los Angeles was excellent. Scheduling was easy, and both drop-off and pick-up were seamless. The service advisor and staff were pleasant, professional, and very helpful throughout the process. A true five-star experience.

Juan is one of the reason I choose DTLA MB his service is exceptional

Great experience and service

I love the way your personnel treats people I think that’s the eye-catching. Also your service department that’s his best to help on anything you need David Ruiz he’s a very nice person his manners are great and he knows what he’s talking about. Thank you, Mercedes for your personnel.

After a few not so great with the service advisors here .. I finally was given a efficient advisor. So my experience was much better. Thank you Emerson for your care and concern.

Thank you for your service

(Translated by Google) Excellent service, always with the best Ivan Velazco. (Original) Excelente servicio, siempre con el mejor Ivan Velazco .

Freddy was absolutely amazing! The best car buying experience ever. So easy smooth and we got a great deal. Freddy bought me dinner and had it brought to me without me even asking. Best gesture ever! Highly recommend!

Let me start with the positives: my sales person, Manny, was extremely nice and very helpful. When I showed up I was a fairly easy sale because I knew exactly what I wanted since I saw it online. Overall, I love the car that I got! Negatives: the service after purchase is what leaves much to be desired. The car I purchased was a trade in and not a Mercedes, but one of the things Manny and I discussed was setting up a digital key for my vehicle. Unbeknownst to me (or Manny) a digital key cannot be set up ... Read More

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Google - May 14, 2026

Let me start with the positives: my sales person, Manny, was extremely nice and very helpful. When I showed up I was a fairly easy sale because I knew exactly what I wanted since I saw it online. Overall, I love the car that I got! Negatives: the service after purchase is what leaves much to be desired. The car I purchased was a trade in and not a Mercedes, but one of the things Manny and I discussed was setting up a digital key for my vehicle. Unbeknownst to me (or Manny) a digital key cannot be set up without a second key fob which the dealership did not have. I called multiple times to speak with the manager, George, and left voicemails but unfortunately my calls were never returned. All I’m asking is they cover HALF the cost of getting a new key to unlock this feature that was presented to me during the sale. Overall my experience on site was amazing until I needed help after the fact. I don’t think I would purchase from this location again nor would I send others here unless they were getting only a brand new Mercedes from them. Nothing pre-owned.

Juan Antonio Kim is always kind and considerate toward guests, keeping their needs in mind.

I was in a real pinch. I was on my way to Las Vegas when a tire alert came on. I needed three new tires. MB replaced quick and got me on the road with very little delay. They saved the day.

Frank Phillips is my Service Writer and he always provides a pleasant, efficient and professional experience. He gets 10 thumbs up from me!

(Translated by Google) Perfect service 👍 (Original) Service parfait 👍

Excellent service

Myriam was professional and helpful. She made my service experience seamless! I look forward to working with her for all my future service needs.

My service advisor Frank Phillips was great from start to finish. I arrived at my appointment on time. I was the second car in line. Frank advised me to wait one second and he’ll be right with me. Frank checked me in and asked what was I here for? I told him my car says I need service B but I’m think I’m here for service A. Frank had me walk to his desk and look up the history of my vehicle. He stated that I was right I needed service A. He asked that I need ... Read More

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Google - May 11, 2026

My service advisor Frank Phillips was great from start to finish. I arrived at my appointment on time. I was the second car in line. Frank advised me to wait one second and he’ll be right with me. Frank checked me in and asked what was I here for? I told him my car says I need service B but I’m think I’m here for service A. Frank had me walk to his desk and look up the history of my vehicle. He stated that I was right I needed service A. He asked that I need a ride home. He provided me an Uber and requested my phone number arranged for a Uber pick me up once my service was done. I was impressed with the video you guys sent me of you guys checking under my car doing all the services that was great. I was really impressed with that. I love that update. Frank was a 10/10 I’m definitely coming back to deal with him directly

Excellent Service with Stephanie, thank you for All!!!

Just picked up my brand new Mercedes-Benz and the whole experience was amazing! The dealership made everything smooth and stress-free. I still had an active lease on my previous vehicle with payments left, but they handled the entire trade-in process and paid off the remaining balance for me. Super happy with the service, professionalism, and the upgrade. The new GLC 300 is absolutely beautiful and drives perfectly. Huge thanks to the team for making the transition so easy and taking care of everything from start to finish. Highly recommend!

Battery replacement great job

It was wonderful! ! I’m truly grateful to the woman at the front desk—she was so kind and explained everything very clearly and patiently, even though I don’t speak English perfectly. Thank you very much.

Excellent service and reasonable rates.

Juan Antonio is the best!

I had an excellent experience at the dealership, especially working with the manager, Christopher. Chris and his team truly went above and beyond to ensure the entire process was smooth and enjoyable. Christopher is very knowledgeable and patient. He took the time to answer all of my questions thoroughly and explain everything in a way that made me feel confident and at ease with my decision to purchase my Benz. From start to finish, I felt welcomed and genuinely valued as a customer. I will definitely be going back to Chris when I’m ready for my next car. Thank ... Read More

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Google - Apr 30, 2026

I had an excellent experience at the dealership, especially working with the manager, Christopher. Chris and his team truly went above and beyond to ensure the entire process was smooth and enjoyable. Christopher is very knowledgeable and patient. He took the time to answer all of my questions thoroughly and explain everything in a way that made me feel confident and at ease with my decision to purchase my Benz. From start to finish, I felt welcomed and genuinely valued as a customer. I will definitely be going back to Chris when I’m ready for my next car. Thank you, guys!!!

From start to finish my experience was amazing! I got treated with the utmost kindness and even received a gift after my purchase. Freddy is the best!!!!!

Frank is an awesome and incredibly helpful. He knows you, takes the time to make sure you are taken care of and works quickly to get you in and out. I would highly recommend him to be your service advisor.

Frank Phillips, my service advisor was extremely kind and personable.

I purchased replacement floor mats online from Mercedes of Los Angeles. Why does it look like I ordered the correct part number, apparently was not correct. I received a call from David in the parts department before my order shipped to help me order the correct part. David provided outstanding customer support and save me the trouble of having to return it and re-order.

Habib and his team made the process completely painless and hassle free! Looking forward to my next purchase with them!

I had a great experience with Mercedes-Benz service. Everything was handled efficiently from start to finish, and I really appreciated how well they kept me informed about my car—both the issue and the timeline for repairs. There were no surprises, just clear and consistent communication throughout. My service representative, Ivan, was excellent. He was friendly, professional, and on top of everything. He made sure to follow up and kept me updated, which made the whole process smooth and stress-free. Overall, the level of service was outstanding. I felt well taken care of and would definitely recommend them to others.

The service was good and Barry was awesome!

Top notch service ✔️

Ivan was amazing! Great sense of humor and clear communication 🙌🏼

Thank You!! Juan Antonio for allways help my family to take care all the Mercedes Cars!!

I always return to Mercedes-Benz of Los Angeles no matter how many times I tried other dealers because they offer the best service, personable and professional, client oriented. Special thanks to Jerry, my service rep. Your positive energy and amazing personality made my experience exceptional!

Excellent customer service.

Highly recommended

(Translated by Google) It was very good, I recommend it. (Original) Fue muy buena se los recomiendo

The service advisor by the name of Frank was extremely helpful, knowledgeable on all the service my car needed, & extremely courteous. 5of5 star service. Much appreciated and will be back for my next service. Hopefully I am able to get Frank as my advisor again.

had an outstanding experience working with Aaron Washington when purchasing my Mercedes. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle. Aaron took the time to answer all my questions without ever making me feel rushed or pressured. He was transparent throughout the entire process, explaining every detail clearly and making sure I felt confident in my decision. His attention to customer satisfaction really stood out—he went above and beyond to ensure everything went smoothly. What I appreciated most was his honesty and dedication. Buying a car can sometimes ... Read More

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Google - Apr 9, 2026

had an outstanding experience working with Aaron Washington when purchasing my Mercedes. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle. Aaron took the time to answer all my questions without ever making me feel rushed or pressured. He was transparent throughout the entire process, explaining every detail clearly and making sure I felt confident in my decision. His attention to customer satisfaction really stood out—he went above and beyond to ensure everything went smoothly. What I appreciated most was his honesty and dedication. Buying a car can sometimes be stressful, but Aaron made it an enjoyable and seamless experience. If you’re looking for someone who truly cares about their customers and delivers top-tier service, I highly recommend working with him. Thank you again, Aaron, for helping me drive away in my dream Mercedes!

Great people.

I ALWAYS had a Great experience when I go there and deal with Frank. Frank is patient, honest and very helpful.